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Customer Care Manager

Location:
Kenya
Salary:
1000-2500 usd
Posted:
March 05, 2020

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Resume:

CURRICULUM VITAE

FRANCIS KIOKO

Address: P.O. Box 489**-***** Nairobi Tel: +254-*********

E-Mail: adb5gc@r.postjobfree.com

PERSONAL DETAILS

NATIONALITY : KENYAN

GENDER : MALE

ID NUMBER : 28296215

RELIGION : CHRISTIANITY

LANGUAGES : ENGLISH, KISWAHILI,

PERSONAL PROFILE

Am a self- motivated and hardworking individual able to use own initiative and hard work as part of a team. Is effective communicator of all level within an organization, ready to purse career that is fulfilling and challenges my education skills and competence in order to achieve the organization vision, mission and objectives. Ready to work in pressured environment and competent to provide good services self-motive with high-level of commitment in any task undertaken.

PROFESSIONAL SKILLS

Ability to work independently, multitask and obtain results.

Ability to complete task before and within set time.

Ability to interact with all staff and senior management.

Very keen to details, excellent record keeping, and excellent problem solving skills.

Analytical and problem solving skills.

Good customer care skills

EDUCATION BACKGROUND

2006-2009 : KYAMUTHEI SECONDARY SCHOOL

Kenya Certificate of Secondary Education (KCSE)

1997-2005 : KYAMUATA PRIMARY SCHOOL

Kenya Certificate of Primary Education (KCPE)

PROFFESSIONAL QUALIFICATIONS

Computer skills in MS Office, Excel, Power point and Internet.

Customer care skills

WORK EXPERIENCE

2018 Oct- Nov 2019 : MELADEN BAR & LOUNGE

Position : Bar Man

Achievements

Making and Serving Drinks

Collecting Payments

Stocking and Prepping Ingredients

Keeping the Bar Clean

2017-2018 : LAZAROUS BAR & RESTAURANT

Position : Bartender

Achievements

Making and Serving Drinks

Collecting Payments

Stocking and Prepping Ingredients

Keeping the Bar Clean

2016-2017 : THE GOVERNOR BAR & RESTAURANT

Position : Assistant Manager

Achievements

Operation and supervision of the bar and beverage service department in a restaurant.

Giving Direction, supervision, performance, training, and evaluation of all positions within the department.

Striving to exceed guest expectations and provide the highest level of service

2015-2016 : KUZIMA BAR & GRILL

Position : Bartender

Achievements

Making and Serving Drinks

Collecting Payments

Stocking and Prepping Ingredients

Keeping the Bar Clean

2014-2015 : PLATINUM 7 D- NAKURU

Position : Bartender

Achievements

Making and Serving Drinks

Collecting Payments

2012-2014 : NYGEL INTERNATIONAL LIMITED

Position : Office Assistant

Achievements

Handling incoming calls and other communications.

Managing filing system.

Recording information as needed.

Greeting clients and visitors as needed.

Updating paperwork, maintaining documents and word processing.

Helping organize and maintain office common areas.

2010-2012 : POTS AND PALMS RESTAURANT

Position : Waiter

Achievements

Providing excellent wait service to ensure satisfaction.

Taking customer orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

HOBBIES:

Reading.

Travelling

Socializing.

Making New Friends.

REFERENCE:

1.KENNEDY OBARA

MANAGER

MELADEN BAR AND RESTAURANT

TEL: 072*******

2.KENNEDY OCHIENG

MANAGER

POTS AND PALMS RESTAURANT

TEL: 070*******

3.PAMELA MINYOSO

MANAGER

KUZIMA BAR AND RESTAURANT, THE GOVERNOR BAR AND RESTAURANT

TEL: 072*******



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