Manager Customer Service

Bernadette De Jesus Caluag

HR/Admin Coordinator

Mobile Number +971-********* Linked In: linkedin.com/in/caluag-bernadette-28204117a Email Address: *******************@*****.***.**

HR Professional with more than 10 years of experience in Human Resources management. With strong understanding of recruitment, staffing, relocation, onboarding, compensation and benefits. Known for resourceful team player who excels in challenging environment. CORE COMPETENCIES

* Human Resources * end to end Recruitment * Performance Management

* Compensation and Benefits * Administration * Training and Development

* Relocation and on boarding * Recruitment and Selection

* Customer Service * Employee Welfare

WORK EXPERIENCE

HR ASSISTANT

Archcorp Architectural Engineering- Dubai

June 16, 2019-January 30, 2020

Proactively headhunt, screen and shortlist top talent

Maintain up to date and accurate lists of jobs and vacancies within organization to be able to identify staffing needs.

Manage online posting (LinkedIn)

Coordinate with other staffing agency for possible job vacancies needed.

Use recruiting tools like applicant tracking system or knowledge management software to fill requirements rapidly with highly competent employee.

Work with line Manager to determine best fit candidates, coordinate interviews, obtain qualitative feedback and present through to offer stage.

Interview candidates to evaluate their knowledge, behavior and skills.

Record accurate assessment outcome, document objective conclusions from the assessment to support the decision making process.

Facilitate the salary negotiation and prepare job offer.

Collect the documents needed for VISA processing.

Coordinate with PRO regarding new VISA enrollee and VISA cancelation.

Facilitate Induction of new staff, Staff Grievance and exit interview

Process personnel actions such as salary certificate, employment letters, employment confirmation, end of association.

Ensure accurate maintenance of employee records (Leaves, Attendance and Visa status

Perform a variety of administrative task that support within the capacity of Human Resources Department.

HR SPECIALIST

Robinsons Retail Holdings Inc, - Philippines

July 8, 2008- March 9, 2019

Develop sourcing strategies to sustain enough talents for manpower requirements

Maintain and updates the manpower pool for immediate deployment to avoid disruptions of sale and operations.

Participate in career fair in school setting, public and private sponsored organization to intensify recruitment strategies.

Trains and develops new Human Resources Staff on HR process and procedures

Conduct sourcing of applicants through text messaging, phone calls, email for the schedule of final interview with

Endorse and monitors applicant to Department Manager for possible schedule of final interview

Facilitate list of pre-employment requirements of newly hired employees and validates completeness upon submission

Accommodate and process referrals and attend job fairs. Endorses pre-screened applicants to the requesting Department.

Endorse the list of requirements and make sure it’s accomplished by the incoming employee prior deployment.

Conduct background check of incoming employee

Prepares and maintain employment contract and forward them to Head office for salary inclusion.

Conduct orientation for the newly hired and refresher orientation for the newly regularize employees.

Ensure that the company headcount is regularly updated.

Participate in the investigation and inquiry process in case such as employees misconduct and grievance

Represents the company to DOLE (Department of Labor and Employment) hearing and conference.

Monitors and update employees record (replacement, resignation, termination, end of contract and transfer of employee)

Help manage the performance evaluation process for probationary employees and ensure that performance appraisal forms are released (3rd and 5th month) and submitted back to HR department within schedule.

Prepare DTR of employees every 15th and 30 of the month.

Monitor employee tardiness, overtime, holiday pay and leaves.

Attend to all employees concern particularly to statutory matters.

Monitor and distribute of Employee Certificate of Employment (COE).

Coordinate with the hospital and Assist all regular employee on the schedule of Company Annual Physical Exam (APE).

Report and update regularized and resigned employee to Health Maintenance Organization (HMO)

Prepares and update employees and recruitment database. HR STAFF- RECRUITMENT

Puregold Price Club Inc. - Philippines

January 5, 2008- June 30, 2008

Prepares job advertisement requirements for Manila Bulletin and Jobstreet posting.

Conducts sourcing of applicants through text messaging or phone calls for the schedule of final interview with Department Manager.

Assists Human Resource Clerk - Recruitment on administration of psychological test to all applicants

Conducts Initial Interview and endorses qualified applicants for in-depth interview of Human Resource Supervisor - Recruitment.

Endorses and monitors of applicant to Department Manager for possible schedule of final interview.

Analyzes results of an applicant’s and recommends endorsement to other Department Manager for possible interview.

Facilitates list of pre – employment requirements of newly hired employees and validates completeness upon submission.

Coordinates with referred Clinic on medical result of newly hired employees

Prepares and endorse employment contract, identification card, bank endorsement, government statutory forms, biometrics access number and uniform for newly hired employees

Coordinates with Department Manager for starting date of newly hired personnel.

Consolidates Recruitment Status Report of all branches and endorses to HR Manager

Maintain and updates plantilla and employee 201 files HR STAFF- TRAINING AND DEVELOPMENT

Puregold Price Club Inc. - Philippines

November 6, 2006- January 4, 2008

Prepares training logistic on all HR initiative training program.

Conducts New Employee Orientation Program for Head Office and Back Office Employee.

Consolidates and create reports on gathered data from Training Needs Assessment and Training Evaluation Form.

Researches and develop behavioral Training Module to all rank and file employee

(Store and Head Office Base)

Facilitate orientation on Customer Service Standards.

Coordinates with cash management Department on the disbursement and Liquidation of Training Budget.

Assists Human Resource Supervisor during training programs such as giving ice breaker and facilitating materials needed on training activities.

Act as custodian on all training equipment and facilitates on the schedule of training room and conference room on all users.

Coordinates with External Trainers and Consultants on their training logistics.

Acts as a custodian of job description of all employees.

Conducts and consolidates Exit Interview to all Head Office and Back Office resigned employee.

Facilitate two training module such as Quality Customer Service and 7’s Good House Keeping to the store operation employee.

PSYCHOMETRICIAN

Maritime Medical Laboratory Clinic- Philippines

April 18, 2006- October 31, 2006

Preparing the testing materials needed for testing and its availability.

Administers and interpret Psychological test of the seafarer and other land based applicants.

Conduct initial interview of the applicant

Endorse the Psychological Evaluation Report to the Psychologist for further evaluation. EDUCATIONAL BACKGROUND

BACHELOR OF SCIENCE AND TECHNOLOGY MAJOR IN PSYCHOLOGY Centro Escolar University, Philippines (2002-2006)

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