Randy Roberts

916-***-**** adb5b1@r.postjobfree.com

Desktop Support

PROFILE:

Cisco Networking Professional with a Bachelor of Science in Network Communications Management. Experience in Windows-based environments, networking and TCP/IP. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team and individual success. Known for solid problem solving abilities, leadership and management skills. Pursuing Cisco Certified Network Associate (CCNA).

TECHNICAL SUMMARY:

Platforms & Operating Systems: Microsoft, Cisco, HP, Intel, Linux, Blue Socket Windows

2000/XP/Vista, Windows 2000/2003 Server, Windows 7/8/8.1/10, Linux, Ubuntu, Suse, Redhat, Mac OS X, Apple iOS11+, AndroidOS

Applications & Tools: Office 2003/2007/2010 including: Microsoft Word, Excel, PowerPoint, Visio, Project, and Outlook, Compuguard, Deep Freeze, Windows Live, Dropbox, Norton Ghost, Trend Micro, CopyWipe, VirtualBox, Active Directory.

Networking: Worked in a lab environment with Cisco routers and switches as well as Linksys wireless access points. Wired/Wireless LAN and WAN design, TCP/IP, DHCP and VoIP protocols also experienced in a lab environment.

Hardware: Experience with full computer assembly and installation of basic software. Also imaged and installed computer hard drives on both desktops and laptops.

EDUCATION:

Bachelor of Science in Networking and Communications Management Graduate June 2015

DeVry University, Folsom, CA

Relevant Courses

Computer Apps For Bus W/Lab

PC Hardware and Software w/Lab

Intro to Scripting & DB w/Lab

Statistics for Decision-Making

Project Management

Intro to Networking w/Lab

Introduction to Routing w/Lab

Principles Info Sys Security

Mgmt of Technology Resources

Intro to Switching w/Lab

Intro to WAN Tech w/Lab

Op Sys-Windows w/Lab

Op Sys-UNIX w/Lab

Wired,Optical,Wrless Cmun w/Lb

Voice/VoIP Admin w/Lab

Wireless Tech & Svcs w/Lab

Enterprise Netwk Design w/Lab

Converged Networks with Lab

Enterprise Network Mgmt w/Lab

Adv Network Security w/Lab

Advanced Topics Networking

Relevant Courses

Performed all fundamentals of routing including router configuration and making cable into wires.

Working with a group, performed multiple assignments focused on improving or fixing IT security for companies, individuals and public sectors.

Complete group project dealing with managing a team within an organization. Software Used: Microsoft Project

Tasked with upgrading the network for DeVry for the implementation of new IP cameras. Presented best solutions and price points to ensure project was efficient and on-budget.

Performed multiple operations on Microsoft Server 2008, focused on tasked needed to maintain a server for a large company.

Completed an analysis for a company who was thinking of switching from Microsoft Server 2008 to Linux. Wrote technical paper that cited all pros and cons of each system. Also performed multiple operations on UNIX and Linux Servers.

Set-up wireless networks from the cabling to routers. Used Wireshark from some assignments.

Focusing in VOIP, connected various devices to one another including IP phones to the network.

A more advanced course, performing multiple assignments focusing on converged networks. Configured multiple devices each week.

Wrote technical paper on the aspects, tasks and goals of managing a network.

As part of a group, analyzed a large company looking to expand and maintain a high level of security through their network, server and WAN. Completed a technical paper and presentation that outlined to the company how to improve their network, costs and expectations of completing such an upgrade.

Reviewing technology problems within a variety of companies each week, performed research on solutions using new technology that could not only solve the problem, but improve their overall network.

WORK HISTORY:

Mover, Mother Lode Van & Storage Inc., Sacramento, CA July 2019-September 2019

Apple Rework Technician, Volt/ Apple Inc., Elk Grove, CA July 2016 – April 2017

Deli Clerk, Safeway, Elk Grove, CA Spring 2015

Soccer Referee, Elk Grove Youth Soccer League, Elk Grove, CA August 2005 – October 2010

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