Desktop Support Security
Resume:
TODD E. PAVAO
PHONE 401-***-**** • E-MAIL *******@*****.***
Professional Experience:
Citizens Bank, Johnston, RI
Sr. Business Systems Analyst
Document and understand business requirements, functional requirements, and design specifications for new applications in addition to enhancements to existing applications. Very detail oriented in problem-solving using business and technical approaches.
oTrack project progress resolve problems; publishing progress reports.
oWork with multi project process models, Agile, Waterfall
oPrepare technical reports by collecting, analyzing, and evaluating support teams
oIdentifying project requirements, milestones, phases, and elements.
oOversee the life cycle of changes to business systems and prepare detailed reports
oCreate diagrams and workflows, Analytics, Test Cases, Use Cases and performed Functionality testing & Regression testing
oCreate installation standards and documentation for complex solutions.
oCreate and maintain application runbooks.
oCollaborate with peers, stakeholders and support teams
oCurrently engaged integrating Cloud based technologies into (OKTA, CASB, AWS).
5/2017 - 11/2018
Sullivan McLaughlin, Boston, MA
Security Division
Onsite Service at CVS Health
Support Tech
Install, Support and provide service to all intrusion security solutions
Work with Corporate Loss Prevention on security compliance and standards
oArchitect and develop effective security solutions
oCoordinate projects
oManage and maintain technical drawings and designs
CCTV installation
oInstall and configure IP/Analog Cameras (AXIS, Sony, Pelco, etc)
oInstall and configure NVR’s (Clickit, 3VR, MileStone, etc.)
oConfigure POE Switches (NetGear, ComNet, BlackBox,etc.)
oAiPhone integration with LENEL
oLow Voltage cable solutions and installation
oCardReader, Motion Rex, Mag lock installations and support
1/2013 – 5/2017
CVS Health, Woonsocket RI
Application Manager
Architect and develop Application support models
oCreate diagrams and workflows
oCreate installation standards and documentation for complex multi-tiered applications
oRecommend applications to improve business productivity
oDefine roadmaps that align with IT and business needs
oProvide support teams with the tools and documentation to provide a high level of support
oStage and test new releases
oDefine Corporate Security Standards
Responsible for the Configuration, Implementation, Maintenance and Support of multiple applications
Manage large scale enterprise projects
Mange relationships between Vendors, Corporate Business partners and IT Services
oCollaborate with vendors and business partners to provide a high quality of service
oWork with business clients to define Application/Project needs and strategies
Escalate business requests/issues to ensure timely resolutions
oProvide support and resolutions to complex technical issues
Very familiar with corporate processes and procedures
05/97 – 1/2013
CVS /Caremark, Woonsocket RI
Systems Administrator II / Desktop Engineer
Support a Corporate Network and Infrastructure
oSupport Microsoft Operating Systems - Server and Workstation, and Citrix.
oActive Directory, DHCP, WINS, DNS, DFS, TCP/IP, IIS, NAT, VPN, Terminal Services, System Backups, Routing, Hubs, Switches, Cabling, Exchange, Outlook, Norton AntiVirus/SEP, Wireless LAN, System Monitors
oCitrix Provisioning, VMWare, ESX/VSphere
Configure and Implement corporate servers and desktops
oSupport 2300 corporate servers and over 120,000 desktops
oInstalling and configuring hardware and operating systems
LAN Administration
oSupport corporate, global, and local policies
oSet and maintain file security permissions
oEdit login scripts
Support Mission-Critical Technologies
oProvide 3rd Level 24x7 Support
oProvide support for Help Desk and Desktop Support
oLAN Administration Technical Resource
Manage Multiple Projects while maintaining productivity levels
oWork with business clients to design project strategies
oMaintain project workflow
oAct as project technical lead
Architect Application Implementation
oCreate corporate standards
oArchitect deployment solutions
oSCCM- create and manage software deployments
Software & Hardware Testing and Impact Analysis
oKnowledgeable in many 3rd party applications
oWorking knowledge of Oracle, SQL, and .NET Framework
oTesting and supporting all hardware platforms (PC’s, Printers, and all Peripherals)
oWireless technology support and testing
oProduct and network performance testing
Design & Implement Unattended Installation Scripts, Automated Installations and Large Scale Deployments using Wise Installer, Microsoft SCCM, Auto-It, Install Shield
Implement Multi Tiered Network, and Web Application
oWeb Design, Web administration and security
Develop Procedures and Documentation
oDevelop web based documentation
Education and Certifications:
December 2017
May 2017
February 2017
March 2012
January 2010
September 2010
May 2009
August 2005
AXIS NVP (Network Video Professional) Cert
Renewed (TST) Telecommunication Data License
Axis Systems Solutions class
Lean Six Sigma
Citrix Provisioning Training (XenIT)
Microsoft SCCM Workshop
Windows Server 2008 Directory Services
Microsoft Business Desktop Deployment Classes (BDD)
April 2004
Wise Package Studio
June 2003
Network+ Online Course Certification
February 2003
Project Management Fundamentals
February 2003
Cisco Network CCNA Online Courses
March 2002
MS SMS 2.0 Administration
March 2001
Windows 2000 Server Certification
March 2001
Windows 2000 Professional Certification
April 2000
Citrix Metaframe Administration Certification
January 2000
Window NT Internetworking with TCP/IP Certification
December 1999
Windows NT Networking Essentials Certification
December 1999
Windows NT Core Technologies Certification
November 1998
Hewlett Packard Maintenance & Repair Certification
February 1997
Supporting Microsoft Windows 95 Certification
September 1996
(TST) Telecommunication Data License (LAN & Phone Cabling)
1989-1992 Community College of RI
Studies: Mechanical Engineering Associates
1985-1989 Narragansett High School Diploma
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