Quality Customer

Bharath B S # **, Inchara, Byrappa Garden,

Katriguppe, BSK 3rd Stage,

Bangalore -560085, India.

Mobile : +91-973*******

email : ***************@*****.***

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Career Aspiration:

Seeking a rewarding career to utilize my skills and ability to deliver the desired results under tough and competitive time frame.

Summary of Skills:

Result oriented professional with experience of 7 years in Quality Assurance. Currently working as Quality Assurance In-charge (Inward, In-process and Final quality). Good knowledge of quality control systems to minimize rejections and achieve high quality product. Good knowledge of Production activities, QA activities. Work Experience:

Company: Synergy Punching Pvt Ltd, Bangalore.

Designation: In-charge- Quality Assurance

Duration: April-14 till date

Company Profile:

Synergy Industries Pvt. Ltd. engages in the manufacturing of Retail products catering the needs of clients, Samsung, LG, Sony, Nokia, Airtel, Idea, Pai International, Bismi, etc… Job description:

Quality compliance/assurance:

Handling QA/QC activities on day to day basis (Inward, In-process, Final control and documentations) Clearing the NC materials with prior discussion with CFT.

Communicate the rejection to the suppliers and follow up for corrective actions and preventive actions.

Cross check of painted and powder coated products using coat meter.

Carry out regular process audit to ensure high quality product.

Visit Customer place for customer complaints.

Analysis of the problem and approach for CAPA for the concerned Complaints.

Monitor and control the monthly performance metrics and target the loop points.

Maximizing customer satisfaction level by on time delivery, monitoring customer complaints and proving solutions to after sale service team.

Making continual improvements in manufacturing process, quality system and incorporating those in to ISO procedure manual.

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Material inspection-incoming and in-house:

Preparation of company standards for raw materials.

Maintaining quality standards for incoming materials, ensuring stringent adherence to quality standards, norms & practices, identifying gaps and taking corrective action.

Conversant with quality management techniques.

Responsible for validation of components & in-house material testing of components. Supplier Technical assurance:

Working on close coordination with vendors for detailing them on quality requirements and finalizing the quality plan.

Approving the control plans at the vendor’s end.

Providing technical guidance to the vendor team, guiding them on resolving performance bottleneck incoming and in-house.

Customer relationship management (CRM):

Responsible for registering customer complaints, response with in 24 hrs with provisional solution, analyzing the complaints, making the corrective action and control plan and proving the feedback to customer.

Organized monthly review meeting with marketing and manufacturing to address all issues related to product and services.

Analysis of field failure and improve product through continual improvements in product and system. Work Experience:

Company: Model Infra Corporation Pvt Ltd, Bangalore. Designation: Quality Supervisor (QC).

Duration: Oct-11 to Dec-13

Company Profile:

Model Infra Corporation Pvt Ltd engages in the manufacturing of Earth moving equipments having the clients like L&T, DOSAN, SANDVICK, BEML & ALGD etc. Job Description:

Responsible for handling the Incoming parts of all suppliers.

Frequent visit to supplier place for process & product audit.

Approach for supplier CAPA for rejected parts and train the supplier to improve the product quality and provide the importance of quality.

Verifying the parts and generate debit note.

Visit Customer place for customer complaints.

Implementing the CAPA for the obtained customer complaints.

Knowledge on QMS activities.

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Major Accomplishments:

Improvement in on time delivery.

Introduced Pre Dispatch Inspection & regular shipment audits.

Documenting the photo of ready to dispatch product to avoid any discrepancy.

Reduce in the rejection level.

Achieved a good scoring in Customer Audit.

Academic Credentials:

D.M.E (Mechanical)

Board of Technical Education.

Vidyavardhaka Polytechnic College, Mysore

SSLC

Mahajana English Medium High School, Mysore

Technical Skills:

AutoCAD

Computer & Key Skills:

Good working knowledge of MS Office & Excel.

Ability to utilize skills in a team where best needed.

Inspirational & Support team leadership.

Focused on completing the responsibilities with accuracy. Personal details:

Name: Bharath BS

Father’s Name: Basavaraja KC

Gender: Male

Date of Birth: 09 Mar 1991

Languages Known: Kannada & English

Marital status: Single

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge. Place: Bangalore (Bharath B S)

Date:

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