Ability to convey important information correctly and effectively. Pro

CURRICULUM VITAE

PERSONAL DETAILS

NAME : DOREEN O. SAMITA

DATE OF BIRTH : 23RD JANUARY 1989

GENDER : FEMALE

NATIONALITY : KENYAN

LANGUAGES : ENGILISH AND SWAHILI (FLUENT BOTH WRITTEN AND SPOKEN)

PHONE : 071*-***-***

EMAIL : ******.******@*****.***

PERSONAL PROFILE

Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 3 years’ experience managing company reputation with customers. Highly effective and accurate with strong planning, problem-solving and communication skills. Additional expertise include time management, computer literacy, self-motivated in handling paperwork, well organized and diligent with strong work ethics and focus on professionally supporting team needs.

EDUCATION BACKGROUND

2008 – 2009 : EAST AFRICAN SCHOOL OF AVIATION

Diploma in Flight Operation/ Dispatch

2004 – 2007 : ST. CECILIA GIRLS HIGH SCHOOL (MISIKHU)

Kenya Certificate of Secondary Education (K.C.S.E)

1994 – 2003 : MAKUNGU S.A PRIMARY SCHOOL

Kenya Certificate of Primary Education (K.C.P.E)

KEY SKILLS AND STRENGTHS

Ability to convey important information correctly and effectively.

Proven aptitude in problem solving

Outstanding communication skills- ability to convince while maintaining professionalism.

Microsoft window, Data entry

Multitasking strengths

Telephone skills

File management

WORK EXPERIENCE

Nov 2009 – Feb 2010 : KISUMU INTERNATIONAL AIRPORT

Metrological Department

Duties and responsibilities

• Weather observation

• Weather transmission

• Climatology returns

• Classification or weather times

Oct 2012 – Jan 2013 : FREIGHT IN TIME LTD

Office Assistant

Duties and responsibilities

• Cleaning and serving tea

• Document splitting

Feb 2016 – Date : FREIGHT IN TIME-UPS

Customer service assistant – Front Desk

Duties and responsibilities

• Welcomes visitors, referring and answering to their queries.

• Keep reception area clean and neat to give visitors positive impression.

• Prepare packages for shipment, pickup and courier services for prompt delivery to customers.

• Interact with customers professionally by phone email or in person to provide information and directed to desired staff member.

• Promptly answer multiline phone system and greeted callers enthusiastically.

• Confrere with other office locations to coordinate records and obtain documentation.

• Receive and sort incoming mails

• To receive and process cash clients shipments and keep a a security on cash clients

• To account and submit cash collected on a daily basis and maintain a database of the cash clients.

• To track the cash shipments on www.ups.com and give the cash clients updates and liaise with the customer service executive on any exception

Contact this candidate