Cisco Desktop Support

PROFESSIONAL SUMMARY

Network, Optical, and Systems specialist with over 19 years of hands-on experience. My strengths include implementation, analysis, optimization, troubleshooting, and documentation. Skills vary from network design to operations to network assurance. Other strengths include but are not limited to: Cisco Routing and Switching, infrastructure, fiber optics (SONET), DWDM & CWDM, MPLS, and network aspects in telecommunications. In my current position, I implement the continuation of professional education, and maintain knowledge of new evolving technologies in addition to current industry trends to satisfy the need for technological advances that help stimulate, educate, and support a large school District of over 16 thousand users.

EDUCATION

Bachelor of Science, Information Technology, Colorado Technical University, 2015

Associates Degree, Hunter College, New York, NY, 1999

Certification in CCNA, and CCNP from training at Global Knowledge Institute - 2011

JOB RELATED TRAINING

May 2016 Megaplex- 4100 and 4104 training- RAD Data

Feb 2016 Airmux/Radio training- RAD Data

Jun 2014 Fujitsu training – In-house certification w/ Lightower

Sep 2014 DWDM/CWDM- In-house certification w/ Lightower

Oct 2012 CCNA- Certification number: 287195, Global Knowledge

Apr 2012 Juniper training – Basic Configuration In-house w.Lightower

PROFESSIONAL EXPERIENCE

Custom Computer Specialists Jan 2017-Present

Network Consultant/ Systems Engineer

Responsible for providing technical leadership, support, administration, and assurance over the network infrastructure for a school district including assistance to all faculty, and administrators spread out throughout 17 buildings around the area of Mt. Vernon, NY.

Management and administration of network and network operating systems (Network devices, VLANs, Switches, and Routers, IP addressing, WAN and LAN services, Wireless Network, Firewalls, UPS/APC systems and generators, Network Monitoring and reporting, capacity management and planning, Security management and reporting, disaster recovery and business continuity).

Work on HPE and Cisco Designs in labs including Cisco Nexus and HP Comware switching and Cumulus white box switching

Installed, configure and troubleshoot cisco based network (2940, 3550, 3560, 4506, 6506, 6509 and Nexus 5000 and 7000 series equipment)

Design/monitor rules, alerts and events for the NPM/Solarwinds management system

Advancing the design, configuration, and architecture of the current environment to optimize performance and redundancy, and provide a robust, scalable platform for growth.

Maintained and advance security policies and measures in compliance of HIPAA regulations

Process and procedural documentation

Provide escalated support to level II/III

Planned and executed network upgrades and Network migration activities

Present Solutions and technologies to Director, and District Board of Trustees for Network

RAD Data Communications Sep 2015-Oct 2016

Professional Global Service/Systems Engineer

Traveled to sites throughout Latin America and built custom RAD telecom applications with the goal of understanding customer needs, configuring equipment, and presenting proof of concept. Provided troubleshooting and customer support via remote virtual labs following deployment and customer training. Delivered support to Latin America accounts and assisted TAC team with North America technical support. Designed guidelines, and recommended improvements to customers, partners, and distributors on their networks using RAD devices. Conducted product evaluations and proof of concept tests to the customer base when consulting was required. Performed manual, semi-automated, and automated tests to validate/replicate product issues and validate design.

Technologies:

Packet network technology such as: Carrier Ethernet, EPL, EVPL, 802.1ag, Y.1731, LAN Switches/Routers, IEEE 1588, MPLS, IP, Pseudowire, etc.

TDMoIP

SONET- DWDM- CWDM, MPLS, LACP and T-MPLS

VoIP protocols and technologies

Wireless Solutions

Present and explain Datacenter, Campus, SDN and Wireless technologies to customers and guide them through requirements gathering and formulate solutions consisting of hardware, software, licensing, and engineering services

vCPE and Wireless- Also including NFV/SDN, E-LAN, E-LINE, and E-TREE services

Radio, video, wireless, and VoIP technology

Microwave and Satellite technology (e.g.,Airmux and SECflow)

Interacted with Firewalls such as Palo Alto, Barracuda, Cisco ASA5000 series in order to add them into Labs that would work with customer infrastructure

LIGHTPATH (Cablevision) Feb 2014-Sep 2015

Field Technician-Initial Turn-ups

Pre-configured (at the lab or on site) layer 2 and 3 devices for final mile service installation. Tested equipment with the customer, the NOC, or the service provider for connectivity following installation for various service (e.g. Voice, Ethernet, SONET etc.)

Equipment:

Configured Cisco Routers series 2800,3800, ISR 4300

Configured Cisco Catalyst switches 2900,3400,3800, Nexus 3k

Set up VLANs, Trunk Ports, Ether-channel and port security

Set-up routers with proper configurations for NTP, SSH, AAA Authentication, EIGRP, BGP, IPSEC Tunnels using Cisco best practice techniques

MRVs for core devices and Backbone

Project management for the various in-house network implementation projects for Cisco and Juniper technologies

Setting up Cisco Catalyst Switches for base configuration for access as well as Layer2 and Layer3 environments

Provided level 4 Support on Cisco, Juniper, Extreme and carrier Ethernet grade products in a multivendor environment

Set up VLANs, Trunk Ports, Ether-channel and port security

Test and turn up of Internet Circuits with Various carriers and types of media, fiber, Ethernet and Optical circuits

Created MOPs for various implementation activities

Dark Fiber/SONET connections (testing) from colocations, or data centers

Maintain, and install Power Supply equipment – 380v AC and 48V DC

Palo Alto Firewalls – Configure Logical and Physical interface to Layer 3

LIGHTOWER Fiber Networks (SIDERA via acquisition) Oct 2009 through Feb 2014

NOC Technician III Jan 2012-Feb 2014

Performed optimization and monitoring of Ethernet and MPLS systems while using various management agents such as Telenium, NADB, OSSCAR and NETcool. Updated and maintained active directory, Cisco IP-phones and exchange server. Monitor, and configured rules on Firewalls such as, Palo Alto, and Barracuda. Guided and troubleshot transport gear in order to isolate issues with circuits both copper and fiber optics that were in outage status or at a down/error state. Successfully maintained a high traffic customer calling center environment, as part of a team, on a 24/7/365 network operating center with outstanding results and higher than average customer satisfaction.

Maintained Logs and proper documentation in order to keep archives up-to-date

Properly performed maintenance and weekly inspections on the HVAC systems

Diagnosed outages through alarms given by our ‘trap’ systems or event logs from CRM

Developed and implemented SOPs to adjust for better network assurance

Remote desktop support and configuration

Employee training on integrated technologies

Working knowledge of Optical transmission and Optical network management systems

Helped design test algorithms and implemented them on modular test programs for validating the system optical performance of Infinera’s next coherent optical transport line cards

Assisted in designing and development of new products, features and /or systems that increases and integrates advance Lighting Technology into current and future OEM programs to ensure successful launches

Educate co-workers on developed technologies, and helped transition a NEW NOC when the company was bought out to merge with another FIBER Company

NOC Technician II Oct 2009-Dec 2011

Maintained (as per industry and company standards) the on-line database and network management platforms such as: Cisco Works, Cisco Transport Management, Netcool, Netsmart, Smallworld, Wavestar and Preside. Worked alongside engineers and Project Mangers to explain to our customers during conference calls how to apply or elaborate on protocols such as, BGP, EIGRP, TCP/IP, OSPF, STP, HTTP etc.

Proficiently troubleshot DS(x), OC(x), DWDM, Lambda and Lucent technologies in order to bring up services and networks from patrons and ISP partners

Successfully prepared reports and logs following outages and service interruptions, and all compliances according to HIPAA when working with Medical institutions

Troubleshot various networks related issues with service providers (AT&T, Verizon Business, Time Warner, Mediacom and others) in order to resolved issues with services

Troubleshot firewalls such as Barracuda, Cisco ASA, Palo Alto, and SonicWall

IT infrastructure (including: UNIX and Windows server, active directory, firewall, anti-virus upgrades for servers, and basic networking administrative task

Supported Financial clients including CME, NYSE, SFTI and CBOE for RCN managed router extranet services

Broad Communications Technology (BCT) Nov 2005-Nov 2009

Chief Operations Officer (COO)

Worked side-by-side with CEO to increase revenue, network platforms and customer assurance in order to build, from scratch, a company that re-sold bandwidth, connected network infrastructures and provided consulting services in both telecommunications and Networks. As revenue and business increased, we expanded to multiple states and into Latin America. Our final goal was to bring in some very interested investors to buy an ISP in Ecuador and compete in the market by bringing cheaper services through fiber optics via the trans-pacific pipeline. Unfortunately, the economy in the U.S. and the global markets took a tumble during 2008 and our company was affected. Sometime later we cut our-loses and sold our U.S. Customer base and contracts to another company.

Created various Protocol and SOP documentation to help standardized company structure

Managed project timelines, quality, cost planning and implementation

Racked and Stacked Cisco 6500 Series Catalyst Switches

Configured Cisco 65006, 6509 for use in a Backbone Core Environment

Test and Turn up of Internet Circuits ranging from T1/T3, OC3, OC12, OC48 and Gigabit links with ISPs and customers

Rack and Stack of Cisco 2600, 3600 and 7200 routers

Integrated various vendor equipment including Nortel OC48, OC12, OC3, Fujitsu OC48 and Nortel Optera DWDM

Configuration of Cisco Routers using EIGRP and eBGP

Application development using Python and Perl along with basic scripting languages

PMBOK Structures and development protocols and manuscripts

Created basic database management applications to maintain order to contacts, accounts, sales and equipment

Successfully negotiate a $1.4 Million US Dollars with the government in Ecuador for a security contract with all their police branches in the city of Quito.

ARMY Tours to IRAQ (OIF III) Apr 2003-Oct 2005

Sergeant (E5) Convoy Mission (Otkast Express)

Convoy mission, supporting logistics and providing security assistance while navigating through hostile territory in various cities and outskirts of Trakrit, Balad, and Bagdad, Iraq. Involved in over 126 missions to deliver and safeguard life essentials and JP8 fuel to different bases around red zones of the country.

Southwestern Bell (SBC) Jun 2002-Apr 2003

Switch Technician

Monitored the 5EEEs Switch and reacted to issues such as outages, customer troubles and impaired services using alarm management CRM. Assisted in implementing and troubleshooting new devices as they were installed by field technicians in the switch room. Cross-connected T1 and T3 panels in order to build new customer lines to the 5EEEs. Worked with Adtran for voice services and installed them all to connect to the switch.

Army (Active Duty/National Guard) Sep 1998-Jun 2002

E-1(Private) to E-4 (Specialist)

END

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