Manager Customer Service
Resume:
LIZ ERICKSON
*** ********* ***** ********, ** ***25 ***************@*****.***
OBJECTIVE
To work for an exciting and established company
SKILLS & ABILITIES
General computer skills, proficient with Microsoft Office, analytical ability to figure out difficult issues. Responsible for reconciling and filing all state, federal (940, 941) and unemployment taxes. Responsible for timely filing and payment of union reports. Communication and listening skills to be able to help employees and clients with any questions or concerns they may have. Working with employees and clients to resolve issues promptly and accurately.
EXPERIENCE
TARGET STORES, WOODBURY
HARDLINES / CUSTOMER SERVICE SPECIALIST
10/2018 TO 10/2019
Responsible for:
Assisting guests on the sales floor to insure their shopping experience is pleasant and complete. This would often require looking up the items on a handheld device and knowing precisely where to find that product either on the floor or in the stockroom.
Fulfilling online orders within 15 minutes with a 97% goal met rate. Flex-pick orders could consist of one item up to 50+ items and would be in multiple locations around the store.
Pulling replenishment stock from the back room three times per shift to insure products are available for guests to purchase.
Performing cashier duties as needed to check out guests efficiently to minimize their wait time.
VIKING AUTOMATIC SPRINKLER AND VFP FIRE SYSTEMS
PAYROLL ADMINISTRATOR
06/2002 TO 12/2017
Responsible for:
Weekly payroll processing of 500+ employees, both union and non-union.
Timely Union reporting and payment of fringe benefits to 5 different Union Locals.
Ensuring timely tax deposits and tax returns of semi-weekly, weekly, monthly, quarterly and annual due dates for all taxes: 940, 941, State Withholding, State Unemployment, Local taxes to include KY, OH, and PA.
Ensuring proper deduction and payment of child support, garnishments, wage levies, IRS levies and bankruptcy levies.
Complete processing of new hires: Running E-Verify reports, DMV / Background checks through Verified Credentials, setting up a training profile in Vivid Training.
Assisting the safety manager and field superintendents as needed with setting up drug screens for various reasons: pre-employment, pre-job placement, random drug testing etc.
Assisting the safety manager as needed with setting up background checks in Verified Credentials as needed for pre-placement or job requirements.
Completing all certified payroll / prevailing wage reports as required by the general contractor or prevailing wage authority.
Managing the orders and point deductions for the safety points program.
ACCOUNTING SYSTEMS
WebApps (home grown mainframe system), Microsoft Dynamics AX 2012, PeopleSoft
REFERENCES
UPON REQUEST
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