Customer Service/Recruiting
Resume:
Jessica Randolph
*** **** ****** ****** *********, NC
*******.**********@*****.***
Career Objective To obtain a career that enables me to use my strong interpersonal, management, and leadership skills
Education North Carolina A&T State University
B.S. in Business Management
May 2017
Professional Experience
Phyton Talent Advisors
Executive Recruiter-Financial Services
April 2019-February 2020
●Prospected qualifying candidates for open positions within Financial Service Institutions, Investment banks and Fund Administrators.
●Performed full cycle and high volume recruiting for within the Financial Service industry
●Sourced potential candidates and build strong candidate network
●Cultivated strong relationships between new leads and existing accounts
●Partnered with clients to determine specific hiring needs
●Managed interviews between client and qualified candidates
●Managed expectations of both the client and the candidate
●Utilized internal sourcing system, Avionte (or Compas), as well as outside job boards such as LinkedIn recruiter, CareerBuilder, etc. to source qualified candidates
●Provided/performed follow-up feedback from both the client and the candidate’s perspective
●Posted/created job descriptions on various job boards such as LinkedIn, etc.
●Managed/Negotiated salaries amongst candidates
Aerotek Rockville, MD
Clinical Research Recruiter
January 2018-February 2019
Prospected qualifying candidates for open positions within Biopharmaceutical, CRO’s (Clinical Research Organizations), Academic Research Institutions, and Government contracting work.
●Performed full Cycle and high volume recruiting within the Biopharmaceutical industry
●Sourced potential candidates and build strong candidate network
●Cultivated strong relationships between new leads and existing accounts
●Partnered with clients to determine specific hiring needs
●Arranged interviews between client and candidate
●Managed expectations of both the client and the candidate
●Utilized internal sourcing system, RWS (Recruiter Workspace) as well as outside job boards such as LinkedIn, CareerBuilder, etc. to source qualified candidates
●Provided/performed follow-up feedback from both the client and the candidate’s perspective
●Posted/created job descriptions on various job boards such as LinkedIn, etc.
●Built strong working relations with Biopharmaceutical companies such as Medimmune, Tissuegene, Glycomimetics, etc.
●Interviewed qualified candidates for open positions
●Managed/Negotiated Salaries amongst candidates
Fleetmatics, A Verizon Company Charlotte, NC
Business Development Representative
June 2017-December 2017
●Prospected and qualified new leads within Salesforce.
●Built upon existing customers and build relationships with potential new customers.
●Spent about 85% of the day cold calling (60+ outbound calls a day) prospecting new business to prospective clients
●Hit and maintained unit quota assigned each month.
●Extensive prospect research through Salesforce, outside prospecting, and existing accounts.
●Maintained up to date knowledge of company product
●Entrepreneurial work ethic.
Bed, Bath, &Beyond Greensboro, NC
Baby Sales Associate/Registry Consultant
August 2015-May 2017
Assisted an average of 30 customers per day in finding and/or selecting the right product for their needs.
Stocked, replenished and organized inventory with accuracy and efficiency.
Maintained accurate merchandise displays ensuring strategic placement of products to help maximize sales.
●Provided excellent customer service to new and existing customers.
●Consultant to brides and mothers/mothers to be in helping to create their list of needs for their registries. This required building rapport and continuing that relationship post appointments.
●Participated and coordinated events such as “Rock the Registry” for brides and baby
conventions for mothers requiring traveling at times.
●Being efficiently knowledgeable of the products to provide the best customer service
●Cashiered front store registers which required basic math skills, multi-tasking and knowledge of store policies.
West Elm Greensboro, NC
Sales Associate
September 2016-February 2017
●Provided excellent customer service for customers
●Created registries, place furniture orders, and consult customers with every day needs for their homes regarding furniture.
●Stocked, replenished and organized inventory with accuracy and efficiency.
●Operated cash register as needed
Buy Buy Baby Charlotte, NC
Cashier
May 2015-August 2015
●Operated customer service cash register which required multi-tasking, basic math skills and keeping aware of basic cashiering functions.
●Provided the best customer service to customers regarding returns, exchanges, and any other questions presented.
●Knowledgeable of the company policies to provide customers with the best information when needed.
●Performed daily closeout routines such as closing registers, sweeping and retuning merchandise to floor from go backs.
Jimmy John’s Charlotte, NC
In-Shop Keeper
June 2014-August 2014
●Operated drive thru to ensure of fast and efficient service for customers
●Assisted in the preparation of sandwiches
●Maintained knowledge and memorized menu for efficient customer service provided to customers.
●Provided friendly guest services and satisfactory hospitality.
●Performed daily close out routines such as cleaning prep tables, cleaning bathrooms, etc.
Skills Microsoft Office, Salesforce, ATS system, Sourcing, Customer Service, Relationship building, Marketing Skills, Attention to detail, Time Management, Multitasking, Communication skills, Industry Research and Analysis, Behavioral Interviewing,
Honors Dean’s list 2013-2014
Organizations Center of the Public Trust August 2016-May 2017
Professional SHRM Mocktail and networking March 19, 2015
Development Focus Idea Competition for Cuna Mutual March 22, 2016
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