Customer Service Store

Fatemeh Salimi

*** **** **., ********* ** M*C *Y*

647-***-**** or 647-***-****

*.********@*******.***

PROFESSIONAL EXPERIENCE

Subway Sandwich, Toronto, ON 2003 - Present Sandwich Maker/Supervisor

• Provide excellent customer service to all customers

• Prepare various types of sandwiches, wraps, paninis etc. as requested

• Bake bread, cookies, and follow shift opening and closing procedures

• Prepare meats and cutting fresh vegetables

• Operate POS system and perform cashier tasks

• Assist with opening and closing the store

• Supervise staff, assist with scheduling and vacations, and train new employees

• Handle multiple tasks simultaneously, such as re-stocking items, ensuring restaurant remained clean and tidy, prepare food and ingredients, and taking orders as needed

• Perform cleaning duties, such as sweeping and mopping floors, and set up and check washrooms Caravetta Fruit Market, Toronto, ON 1995 - 2003 Produce Clerk

• Responded immediately to customer inquiries and requests

• Assisted with merchandising and product displays

• Ensure the department was well stocked and clean

• Moved stock from the back to produce area and shelves, ensure the area was clean and organized

• Assisted with preparing hot table and preparing fruit and vegetable trays and salads

• Maintained store shelves by ensuring products always stocked, replacing any damaged or freshness- dated products

• Prompt store management to reorder stock when inventory low

• Work efficiently and collaboratively with all members of the store to deliver an excellent customer experience

EDUCATION

• Secondary School

SKILLS & CERTIFICATIONS

þ Exceptional customer service abilities

þ Excellent time management, multitasking and organization skills þ Ability to work independently or in a team orientated setting þ Easily grasp abstract concepts and ideas

þ Excellent problem-solver, decision maker and critical thinker þ Food Handling Certificate and WHMIS trained

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