Desktop Support Engineer

Contact

********@**********.***

www.linkedin.com/in/john-

younger-28b7743 (LinkedIn)

www.ibssocal.com (Company)

Top Skills

Disaster Recovery

Visio

Active Directory

John Younger

IT - Sr. Desktop Support / Executive Support

Orange, California

Experience

GBL, LLC - KURVANA

Desktop Support Engineer

April 2014 - Present (5 years 11 months)

Costa Mesa, CA

• Provide desktop support for HQ, Distribution, Lab and Packaging facilities local and statewide.

• Implemented asset management program to track assets in a cloud environment company wide

• Researched and implemented a Cloud (MDM) Mobile Device Management solution.

• Set Hardware standards for all business lines and purchased equipment

• Maintain all mobile device with vendor which includes purchasing and billing as well as account management

• Created and implemented policies and guidelines pertaining to IT. (i.e. Internet usage policy, Tracking policy for Sales and remote users.)

• Install and terminate network cabling in all buildings as needed.

• Work with developers and vendor to implement Microsoft ERP system and administer system.

• Implement Microsoft o365 to all user and administer.

• Work with developer to implement Sales Force and administer the system.

• Administer Active Directory and creation of account and security to resources.

• Maintain imaging contracts and printing services.

• Meet financial requirements by submitting information for budgets; monitoring expenses.

Cogo Systems, Inc. / APM Terminal

Desktop Support Engineer

March 2010 - December 2013 (3 years 10 months)

Terminal Island, CA

• Prepare terminal for operations and opening by doing system checks which includes crane check for all 12 cranes that will load the vessels, Rail check for rail loading, Top handler and gate checks.

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• Provide desktop support for multiple buildings on the terminal as well as union reps. (400+ Users). Also work with corporate HQ in the Hague on PC and server related issues.

• Worked on migration form windows 7 to windows 10 for the entire terminal which included identifying software and software needs as well ensuring legacy software worked properly with new OS.

• Installed and maintained network cabling for all buildings and IDF rooms.

• Worked with network engineers on access to routing and network resource.

• Maintain all imaging equipment and printing access through Print server on the domain

• Setup all audio/visual equipment for meetings in all conference rooms as well as the board room.

First American Financial Mortgage Corp. / Corelogic Sr Desktop Support Engineer / Executive Support

June 2007 - April 2013 (5 years 11 months)

One First American Way Santa Ana

• Provide desktop support for the campus of over 1100 users.

• Support over 500 remote users nationwide for all IT issues.

• Executive support of 150+ Executives for all IT needs in the office and at their homes. Setup all board meetings, Town Hall meetings for audio/visual and connectivity nationwide and sat in on earnings call with CEO to address any issue that may arise.

• Customer support for desktop break fixes, issues and workarounds.

• Wireless broadband support & provisioning Customer provisioning and support of company broadband devises including air cards for PCs ActiveSync.

• Printer & fax Setup & Repair Provide coordination to setup, map, repair enterprise FAX and printers.

• Desktop Anti-Virus- Provides a Symantec server, scheduled scans of desktop / laptop assets, version control and Symantec reporting.

• Software licensing management - Management of purchasing and licensing of company software including auditing

• Patch management – desktop Patch management for applications and O/S.

• Desktop Procurement Order, monitor and receive, verify desktop hardware and software.

• Active Directory- Termination -Terminate e-mail account, telephony service, TSO ID, remove form distribution lists and home directory, disable VPN account, IT Info Center, PDA account and cell phone account. New user setup Establish email account, telephony service, TSO ID, add to distribution lists Page 2 of 5

and home directory, enable VPN account, IT Info Center, PDA account and cell phone account. Deliver and set up desktop or laptop computer.

• Encryption Safe boot laptop encryption installation and administration. New Century Mortgage

EXECUTIVE WIRE DESK SUPPORT,

December 2005 - April 2007 (1 year 5 months)

Irvine, CA

• Support wire desk of the batching and sending of Wholesale and Correspondent loan wires to banks

on a precise schedule.

• Provide executive support for wire desk and immediate resolution of any IT issues.

• Ensure batching and funding times were accurately met. Fluor Corporation

IT ADMIN/SERVER ADMIN

September 1994 - October 2005 (11 years 2 months)

3 Polaris Way, Aliso Viejo, CA 92656

• Work with project managers to implement IT task for all business lines.

• Provide system specifications by conferring with project managers; analyzing workflow, access, information, and security requirements; designing system infrastructure.

• Establish system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.

• Maintain system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.

• Secure system by developing system access, monitoring, control, and evaluation; establishing and

testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.

• Prepare users by designing and conducting training programs; providing references and support.

• Upgrade system by conferring with vendors and services; developing, testing, evaluating, and

installing enhancements and new software.

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• Meet financial requirements by submitting information for budgets; monitoring expenses.

MICRO AGE/FLUOR DANIEL

Desktop Support Technician

February 1992 - September 1994 (2 years 8 months)

47 Discovery, Irvine, CA 92618

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Work with Network Operations staff as appropriate to determine and resolve problems received from clients.

• Interact with numerous computer platforms in a multi-layered client server environment.

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Train and orient staff on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity.

• Work with procurement staff to purchase hardware and software. Assess functional needs to determine specifications for purchases. Education

Army National Guard

MOS, 31 V Electronics - Communications · (1989 - 2003) Computer Learning Center

Certified, Computer Operations · (1993 - 1994)

Sonora High School

Diploma, General Studies · (1985 - 1989)

A+ Certified

Cert, Computers/Networks

Fullerton College

Cert, General

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