Customer Care Service

RAMANDEEP SINGH

Profile Synopsis

**+years of experience

Diverse industry background experience

Employment History

Organization : Jet Airways India Limited

Duration : February 2008 - April 2019.

Designation : DUTY OFFICER – Handling team of Cockpit Crew Scheduler for all network Role highlights :

● Handling Day to Day Roster for all Pilots of Delhi Base Pilots, which includes assigning flights to pilots as per requirement.

● Assigning flights to Cockpit Crew as per Flight Duty Time Limitations (DGCA Regulations).

● Making changes in the roster due Operational or personal requirements.

● Maintaining Data for all pilots related to their hours flown.

● Handling DGCA Inspections done by Senior DGCA Officers.

● Preparing Flight Duty Time Extensions reports for the Crew who exceed FDTL, which is to be Sent to DGCA.

● Maintaining data regarding Crew Qualifications on Critical Fields.

● Completion of Training to be done on Critical Airfields.

● Keeping records of CAT III cleared crew and arranging for their clearance training. Company : New-ways Enterprises (Import - Export)

Designation : Co-ordinator

Role Highlights :

● All Admin Jobs which includes maintenance of Leave Records in soft copy and on Leave Cards

● Maintaining Data for Operations Department.

● Taking Care of Petty Cash Vouchers.

● Making all arrangements for monthly meetings between Manager and Staff

● Distribution of Salaries to employees.

● Maintaining Notice Board with all current information.

● Maintaining Stock Inventory, ordering stationery.

● Taking care of travel Histories.

● Taking care of the office maintenance work by directly coordinating with Purchase Department.

● Taking Care of Uniform Distribution in coordination with Stores Department Skills & Competencies

Computer skills: I am well proficient with computer technology, can able to learn company-specific programs.

Analytical thinking:In situations like unanticipated closures. We usually rescheduled or send the pilots with an alternate route. So that to save the fuel as well as time . Interpersonal skills: I had worked with pilots, customers, and vendors, not all of whom will necessarily have the same goals in mind. So i have the ability to convince them and make them comfortable in achieving company goals.Capacity to work patiently under pressure in challenging professional set-ups.

Company : FINEDGE INDIA PVT LTD.

Designation : CUSTOMER CARE EXECUTIVE

Company : HERO MANAGEMENT SERVICES (HERO ITES)

Designation : CUSTOMER CARE EXECUTIVE

Company : HCL MANAGEMENT SERVICE

Designation : CUSTOMER CARE EXECUTIVE

Academic Qualification

● Bachelor of Commerce Degree from Delhi University, India.

● (Xth and XIIth) from CBSE Board, India.

Personal Details

Mailing Address : House No. 34, Golden Eagle Road, Brampton ON L6R 1Z3 Mobile No. : +1-438-***-****

E-mail : **********@*****.***

DOB :08th Oct 1984

Language : ENGLISH, HINDI, PUNJABI

RAMANDEEP SINGH

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