Customer Service Security

DREW OZOG

**** ********** ** *********, ** ***** *******@*******.*** Cell: 847-***-****

EDUCATION

ILLINOIS STATE UNIVERSITY

Normal IL

Anticipated graduation 2021 with a Bachelor of Science in Cyber Security

Current Cumulative GPA: 3.30

Completed major classes

Fall 2017 – Fall 2019

Anticipated courses to finish

Spring 2020

Structured Problem Solving Using the Computer

Computer Application Programming

Systems Development I

Hardware and Software Concepts

Fundamentals of Information Assurance and Security

Social, Legal, and Ethical Issues in Information Technology

Introduction to Professional Practice

Information Technology Project Management

Practical Telecommunication Networking

Tools and Techniques in Defensive Security

Practical Cryptography and Trusted Systems

SKILLS & ABILITIES

Management experience

Extensive customer service experience

Proficient in Word, PowerPoint and Excel

Effective communicator

WORK EXPERIENCE

OLD UNIOIN LAB MONITOR

August 2019 to Present

Maintain lab polices

Secured labs at end of night

SIX FLAGS GREAT AMERICA

Unit Supervisor / Area Supervisor

June 2019 to August 2019 / May 2018 to December 2018

Managed inventory for multiple locations

Supervised employees

Issued refunds

Coordinated daily staffing

Oversaw performance for multiple locations

INTERSHIPS

MUNDELEIN HIGH SCHOOL

Technology Student Internship

August 2016 to December 2016 / August 2017 to December 2017

Manning IT helpdesk and phone

Diagnosing Technology issues

Laptop hardware repairs

Create and maintain IT support tickets

EXTRACURRICULARS

Association for Computing Machinery at Illinois State University

Vice President

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