Customer Service Engineer

Luke Proctor

** **** ******

Whitefield, NH *****

Cell: 603-***-****

************@*****.***

Objective: Full time position for Engineer

Work History:

Internship, Burndy LLC, Lincoln, NH, May-August 2015 Created and implemented Laser CAD programs for the purpose of creating steel stamps, spent time learning and implementing LEAN manufacturing techniques. Process Engineer, New England Wire Technologies, Lisbon, NH, May 2016-March 2018 Worked to maintain and improve internal manufacturing process, internal records and procedures, and increase efficiency, implemented Lean Manufacturing processes, had involvement with training new employees, some experience with quality control and testing equipment, and filled in as floor worker/operator as needed.

Technical Advisor, Presby Environmental, Inc., Whitefield, NH May 2018-September 2019 Answered technical questions regarding PEI products asked by state regulators, home owners, designers, installers. Worked in customer service capacity, as well as technical. Reviewed designs using PEI products and produced design examples. Was involved with projects, testing, data collation, etc. Front Desk Receptionist, James K Lang LLC, Woodsville, NH Feb 2020-Current Answered phones and emails, was responsible for scheduling, filing, sending and receiving mail, taking payments, taking and relaying messages.

Projects: Introduction to Robotics Final Project, WPI, October-December 2012 Worked in a group of three to design, build, test, and analyze a robot capable of autonomous and controlled motion for the purpose of retrieving objects and overcoming small physical challenges. Interactive Qualifying Project,WPI, September 2014-February 2015 Worked in a group of four to research historical weaponry, build a replica using modern forging to approximate historical techniques, perform microstructure analysis, and write a report on our work. Major Qualifying Project, WPI, September 2015-May 2016 Worked in a group of three to design, test, analyze, and implement a device for the purpose of lifting a dog crate into the rear of a vehicle.

R&D Test Planning, PEI, 2018

Worked as part of a team to plan and draw layouts for new PEI products and testing. Testing Data Collation and Presentation, PEI, 2018 Was tasked with taking raw data from 8 month approx. testing to summarize and make presentable. Skills: Computer:Microsoft Word, Excel, PowerPoint, SolidWorks, Inventor, Creo, BricsCAD, Data Entry Tools:Micrometer, Caliper, Lathe-work, Milling, Strain Gauge, Basic hardware skills General Skills:Customer Service, Data Entry, Professional, Time Management, Organization, Planning Education: Worcester Polytechnic Institute (WPI), Worcester MA Bachelor of Science in Mechanical Engineering with a Concentration in Design, May 2016 References and additional projects and descriptions available upon request.

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