I.T. Analyst

QUOC NGUYEN

Location Arlington, TX, *****

Phone 682-***-****

E-mail *******@*****.***

To obtain a professional position, with career growth potential, that will allow me to utilize my education, leadership, and experience to contribute to the meeting needs of the organization.

Skills

Troubleshooting and collecting information from operating systems, Information Systems Analysis and Design (SDLC), Team oriented and Flexibility

Google Docs, Google Drive, SharePoint, One Drive, Excel template and Macros, Pivot Tables and V-Lookups, Tableau, Survey Monkey

Skilled in all Microsoft Products, Outlook, Visio, Access, Adobe, PowerPoint, Windows

Experience in 10-key, Type 45 WPM, Data Entry, Switch-task, Develop and Plan both individual and team meetings, schedules, evaluating performance

Computer Networking maintenance, Database Development (SQL), SAP database modules, Oracle Peoplesoft, Jira, Java, Python, Linux, Red Hat, FireStopper

Computer, Serial, Wi-Fi, Bluetooth, USB, Ethernet, Copying, Scanning, Email, Faxing, Telephone and in person Customer Service Support/ Communications

Work History

Sept 2019 - Present PIE & TIP

Salient Global Technologies, Dallas, TX

• Running and terminating fiber optical cable to/from fiber distribution panel and equipment.

• Running and terminating Cat5/Cat5E/Cat6 cable to/from distribution panel and equipment.

• Running and terminating power cables to/from distribution panel and equipment.

• Lacing proficiently and sewing cables on server racks.

• Install/ remove/ all types of transport equipment with pallet jack.

• Install/ remove/ ground ladder rack, auxiliary iron, and bracing.

• Successfully configured VPN.

• Install DIMM in O.S. server blade.

• Creating and updating TCP/IP addresses with login credentials for pingable servers.

• Learning various innovative technologies through Linux and Red Hat operating systems.

Feb 2017 - Jun 2019 Enterprise Support Service

PennyMac, Fort Worth, TX

• Research/resolve mortgage insurance on FHA, PMI, RHS, ESCROW balances as well as being accountable for customers’ mortgage insurance inquiries, exceptions and escalations through LAFA/ MSP/ Black Knight/ MERS/ SSE programs as well as utilizing Pivot Tables and V-Lookups.

• Administer various management team meetings to collect feedback, review findings and remediation related operational audits conducted.

• Maintain that clients’ loans and procedures are correctly managed and in accordance with investor, insurer, and company policies through sound decision making and rapport building.

• Analyze and scan borrowers' loan documents for digital data onto Google Excel spreadsheets, DocRecords, M-Drive directory.

• Train team members on various projects and tasks.

• Support other various financial departments as administrative duties for business needs including receiving, sorting, delivering, and tracking Mail letters through ODS Pactrac System.

Aug 2018 - Dec 2018 Student

UTA Capsim Project, Arlington, TX

• Management team for Capsim simulation, ranking top 3% in all Capstone teams.

• Advised on financial planning, budgeting, cash flow, investment opportunities, threats and challenges to forecast market growth and the company budget.

• Analyzed competitor's strategies, industry trends, and market positions to formulate appropriate planning strategies.

• Projected growth of revenue and prepared pro-forma financial statements and other data visualization reports including Monkey Survey and PowerPoint slides for group presentation.

May 2016 - Jan 2017 Data Processor Intern

Certrec Corporation, Fort Worth, TX

• Convert all microfiche cards into Adobe pdfs through Accession program.

• Review and scan microfiche cards through Meikel and process through Quantum programs.

• Analyze to create and input accurate data onto reports and Excel spreadsheets.

Mar 2016 - May 2016 Office Assistant Intern

Richard Weaver & Associates, Haltom City, TX

• Contact various clients via phone and email for updated legal documents.

• Audit clients' bankruptcy documents and file legal paperwork with accuracy.

• Update clients' files properly through Infusionsoft system and BankruptcyPro programs.

Jan 2015 - Oct 2015 Manager/Cashier

Sprout’s Springroll & Pho, Arlington, TX

• Manage recruitment activities for various positions within family business food chains.

• Manage team of 5-10 employees on the wait staff team.

• Prepare employees for tasks by establishing orientation and training plans.

• Supporting as team lead when owner is not present to ensure clean, neat, hazardous-free environment.

• Help developing employees’ performance and skills through training to produce value and achieve goals.

• Accomplish results by communicating job expectations and performance monitoring.

• Manage the client/employee engagement process and performance expectations through sound decision-making and rapport building.

• Administer and collect feedbacks from customers to adequately measure and provide staff of employees’ performance.

• Responsible for time-card reviews.

• Responsible for inventory/supplies budgets.

• Demonstrating general customer service including greeting, hosting and seating guests for their food orders input into POS systems.

Jan 2011 - Sep 2014 Analyst

LPS National Floods, Arlington, TX

• Analyze customers' data visual platforms and government issued maps to carefully determine flood zones and the pricing for insurance purposes on commercial and residential buildings.

• Communicate lenders’ property information with team members and county assessors through phone, fax, and e-mail.

Education

Jul 2015 – Aug 2019 Bachelor’s: Management Information Systems

The University of Texas At Arlington - Arlington, TX

Jan 2011 - Dec 2013 Associate’s: Business Administration and Management

Tarrant County College District - Fort Worth, TX

Certifications

Jul 2018

IT Security Foundations: Core Concepts

Aug 2018

Hootsuite Platform Certification

Sep 2018

Python Basics for Java Developers

Oct 2019 LPI Linux Essentials, LPIC-1 System Administrator Exam 101 & 102

Nov 2019 Red Hat Certified System Administrator EX200 Prep

Dec 2019 Red Hat Certified Engineer Prep

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