Front Desk Customer Care
Resume:
MAYENN GELLE M. SORNILLO
Personal Details
Paranaque
Filipino
Female
Age:
adb47h@r.postjobfree.com
** (January 11, 1997)
Weight: 50kg
Height: 5’5
Introduction:
To establish a stable career in this industry with an opportunity to develop and to utilize the knowledge and skills that I learned from my educational institution. I thrive in challenging environments where my contributions directly impact the continuous growth of an organization.
Education:
Bachelor of Science in Business Administration (AMA Computer College, Santa Cruz, Laguna Philippines)
-3rd year 3rd sem (Undergraduate) S.Y. 2016-2017
High School Graduate (Liceo de Pakil, Catholic School, Pakil Laguna Philippines) S.Y. 2012-2013
Work Experience
Server/Bartender
August 2017- November 2019
2 years and 3 months
Employer: Establicimento de Comidas Bella Taipa
Location: Numero 1 Rua dos Clerigos Taipa, Macau China
Duties:
Opening and Closing Station
Front desk officer
Handling incoming phone calls and taking reservation
Managing Cashier checks
Shift in-charge
Events / Gathering in-charge
Handling email and Facebook reservation
Provided diners with detailed overview of specials and menu options.
Table service of food and drinks
Bar service of drinks including cocktails
Front Desk Officer/ Ambassadress -Part Time
May 2017-August 2017
2 and a half month
Employer: Rio Hotel Macau
Location: Macau R. De Luis Gonzaga Gomez, Macau China
Duties Duties:
-Front Desk Officer
-Assisting Incoming Guests
-Booking Customers amenities
-Companion of guests from airport to hotel
-Handling Phone calls for reservation
-Handling phone calls from check in guests
-Handling Request and Complaints
-Food and necessities order
Skills and Character
Excellent Interpersonal Skills
Good Communication Skills
F&B Management
Computer Literate
Goal Oriented
Leadership Skills
Disciplined and Hardworking
Highly Adaptable to Any Situation
Customer Care
Willing to be Trained
I hereby certify under the penalty of perjury that the given information above is true to the best of my knowledge.
Kind regards,
Mayenn Gelle M. Sornillo
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