Lucas Smith

814-***-**** adb45d@r.postjobfree.com

*** *** ****** **********, ** 15317

SUMMARY

10+ years experience in the workplace and technically proficient, enthusiastic information technology employee with comprehensive, practical knowledge of the latest hardware and programming technologies. Learned to work effectively in high stress environments through extensive military experience and deadline-driven positions within the United States Post Office. Trusted with sensitive information via secret clearance within the United States Air Force and practiced HIPPA with customers at First Transit.

EDUCATION

Pittsburgh Technical College, Oakdale, PA

Associate in Science Degree, Information Technology, April 2019 Concentration in Network Administration

Relevant Coursework

Desktop Operating Systems, Networking, Hardware Technology, Network Operating Systems, Database Development, Information Security, Server Applications, Network Infrastructures, Client Application Support, Information Systems Administration, routing and switching (Cisco), Linux, Apache Webserver, Samba, Deployment.

EMPLOYMENT HISTORY

Equipment and Controls Inc. Canonsburg, PA February 2019 - March 2020 Help Desk Analyst I

Triaged and managed day to day tickets within the ECI internal helpdesk, escalating tickets to appropriate department members as needed. Maintained documentation of work completed via Remedyforce software. Initial deployment and continued support of windows-based laptops, workstations, and servers. Created PowerShell and Batch scripts for automation of mundane tasks. Research new technologies for use within the department and company. Created training materials and documentation for end users for common questions, tasks, and new tools supplied. Presented IT orientation to new hires within the company.

UNITED STATES POST OFFICE Canonsburg, PA April 2016 - February 2017 City Carrier Assistant

Sorted and bundled mail in preparation for delivery. Delivered to residences and business establishments along specified routes via walking and/or driving.

FIRST TRANSIT Houston, PA October 2015 - February 2016 Driver

Operated one of several different paratransit vehicles in a safe, courteous and reliable manner throughout the service area within a daily assigned time schdeule. Assisted in the boarding of passengers using wheelchairs or other mobility aids and ensure they are safety secured.

MCDONALDS Canonsburg, PA September 2011 - July 2013 Crew Member

Prepared food as per customer order, assisted customers during the ordering process, and maintained a safe and clean work area. Maintained proper money handling procedures.

MILITARY EXPERIENCE

United States Air Force, 2007 - 2010.

• Attended Airmen Leadership Program, Kadena AFB 2008

• Received National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Air Force Good Conduct Medal

• Honorable Discharge