Technical Writer Social Media
Resume:
Kay
Scott
OBJECTIVE
Multifaceted, talented
writer with over thirteen
years of experience in
providing top notch
technical, academic and
creative writing services.
Capable of writing on
any topic, for a variety of
websites and multi-
platform applications as
well as social networks.
Highly effective technical
mind with strong
problem solving and
both written and verbal
communication skills.
Possess an innate ability
to engage and relate with
different audiences to
ensure that all
information is
understood and
conveyed in a
comprehensive manner.
Truly passionate about
creating content that
builds confidence in the
minds of the audience,
that encourages brand
education, excitement
and loyalty.
ADDRESS
Orange, CA
PHONE
*************@*****.***
EXPERIENCE
Technical Writer • Copywriter • Editor
Freelance
April 2007 – Present
• Technical Documentation
o Operational
o Instructional
o Maintenance
o Testing/QA
o API
o eLearning and Development
o Training
o Release Notes
o Online Help/Web Help/Knowledge Base Articles
o Policy and Procedure Development
o Standard Operating Procedures (SOP)
o Installation Guides
o Design Documents/Style Guides
• Print and online editing/proofreading
o eBooks
o Manuals
o Annual reports
o Proposals
o Newsletters
o Business communications
o Website Content
• Website Copy
o SEO
o Sales Funnel
o Product Descriptions
• Social Media Content
o Instagram
o Facebook
o Pinterest
Technical Writer
Ask Staffing (ServiceNow) • Contract • Alpharetta, GA November 2019 – January 2020
• Contracted as Technical Writer for ServiceNow, through Ask Staffing
• Worked with Subject Matter Experts and training content owners in an agile environment to create and update learning content for the developer program portal
• Utilized MacDown, SourceTree, ServiceNow, and DITA to review, update, edit, and author learning content (training courses and learning plans) for developer portal
• Authored guides for key aspects of the ServiceNow Developer Program targeted at prospective and new members
• Provided customer service to developers using the learning content K/S
Technical Writer
OS Technical (Edwards Lifesciences) • Contract • Newport Beach, CA October 2018 – February 2020
• Contracted as Technical Writer for Edwards Lifesciences, through OS Technical
• Worked with Subject Matter Experts (US and Global), HRBPs, and HR Associates to develop and enhance employee facing HR content for knowledge base housed on ServiceNow platform
• Sole technical writer for US HR content migration from Oracle iHub platform to ServiceNow
• Worked with HRIS team to migrate Global HR content for offices in: o Australia
o New Zealand
o Costa Rica
o Dominican Republic
o EMEA (17 countries)
o China
o Taiwan
o India
o Ireland
o Japan
o Korea
o Malaysia
o Thailand
o LATAM (Brasil, Colombia, Mexico)
o Puerto Rico
o Singapore
• Utilized HTML and ServiceNow expertise to edit, revise, and convert content from a variety of external formats (Word, PowerPoint, PDF) to knowledge base articles
• Trained Subject Matter Experts on how to navigate and work with ServiceNow platform
• Participated in various HR projects to help execute content deliverables
• Created knowledge article templates:
o What is/Policy
o FAQs
o User Guide
o Job Aid
o Single Q&A
• Worked on team to transition from a traditional HR environment to an Agile HR framework
API Technical Writer
Prosum (Green Dot) • Contract • Newport Beach, CA
August 2018 – September 2019
• Contracted as API Technical Writer for Green Dot Corporation, through Prosum staffing agency
• Worked in a fast paced agile environment
• Worked directly with Engineering, Product Management and Quality Assurance Teams to create, develop, plan, write and edit operational, instructional, maintenance and test procedures to produce high- quality, developer focused API documentation and content
• Authored and maintained the following suite of API documentation on a continuous basis:
o API Reference Guide
o Quick Start Guide
o Onboarding Guide
o Troubleshooting Guide
o Self Service Testing Guide
o Release Notes
• Utilized markdown editors to author content
• Utilized Swagger, Jira, Confluence and Slack
• Worked directly with Marketing Team and third party Web Development Company to create and add a Developers Page to current Banking as a Service (BaaS) website
• Authored all of the content for the Developers Page Senior Copywriter • Technical Writer
Design Solutions USA, LLC • Sandy Springs, GA
February 2015 – July 2018
• Worked in a fast paced agile environment
• Authored original SEO friendly copy for websites, ads and social networks for the company and clients
• Interviewed clients and internal teams to ensure that proper content was produced
• Authored and maintained software release notes
• Produced and maintained Standard Operating Procedures
• Authored and published articles/blog posts describing company and products
• Sole Technical Writer for Samanage to ServiceNow migration
• Authored and maintained HR and IT knowledge base in ServiceNow Technical Writer
Broken City, LLC • Roswell, GA
January 2010 – February 2015
• Authored original SEO friendly copy for websites, ads and social networks
• Authored and maintained internal documentation for Human Resources
• Produced and maintained all internal procedural documentation, including Standard Operating Procedures
• Developed and maintained all training materials
EDUCATION
Devry/Keller School of Management
Master of Science in Information Systems in Management Healthcare Information Systems Management
Strayer University
Bachelor of Science in Information Systems Computer Security Vance Granville Community College
Associate of Applied Science in Computer Information Technology Network Support
SKILLS
• Large Platform Migrations
• Oracle iHub
• ServiceNow
• Swagger
• DITA
• SourceTree
• Jira
• Confluence
• Slack
• Microsoft Teams
• Skype for Business
• SharePoint
• Source Control (GitHub)
• JavaScript
• Java
• XML
• HTML
• CSS
• MacDown
• Dillinger
• StackEdit
• Writage
• Illustrator
• InDesign
• Photoshop
• Adobe Acrobat Pro
• Visio
• Microsoft Office
• SEO Copy
• Graphic Design
• Editing
• Proofreading
• Quality Assurance
• API Documentation
• Web Content Development
• Scrum/Agile Development
• Agile HR
• Project Management
• Consulting
INDUSTRY EXPERIENCE
• Small US - Large Global Companies
• Fintech
• Human Resources
• ITSM
• PaaS
• SaaS
• Education
• Real Estate
• Professional Services
• Publishing
• Healthcare
• Technology
• Network Communications
• Consumer Goods Retail
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