Customer Service Manager

Summary

Skills

Experience

Sherri Cookson

* ******* **., **** ** 89512

Reno, NV 89512

H: 650-***-****

*********@*****.***

Efficient Manager skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Responsible for monthly sales exceeding $1.2 million. Achieved profitability in 18 months for new location. Exceptionally involved in local neighborhood and business community. Consistent top performer, top 5% of company.

Reliable Manager with customer service skills coupled with 34 years of experience. Seeking new position with a well established and stable company with growth potential. Product organization

Freight operations

Loss prevention

Report generation

Materials transport

Dependable and reliable

Inventory control

Stockroom procedures

Adaptive team player

User training

Inspection procedures

Team development strategies

Problem resolution

Financial administration

Retail display setup

Supply ordering

Group and individual instruction

Results-oriented

Invoicing and shipping documentation

Client relationship management

Profitibility strategies

Employee management

Client communication

Team leadership

New employee training

Activities Planning

Greeting guests

Joining

Vendor returns processing

Process improvements

Performance monitoring

Conflict management

Transactions reconciliation

Communications

Documentation and reporting

Staff management

Project management

Equipment oversight

Customer needs assessment

Employee orientation

Performance optimization

Merchandising

Task delegation

Display setup

Revenue generation

Relationship development

Behavior improvements

October

1984

to

Current

Walgreens Boots Alliance San Francisco, CA

Stocker

Delegated work to employees based on shift requirements, individual strengths and unique training

Met budget targets by controlling expenses and eliminating wasteful behaviors Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives

Oversaw inventory management with cycle counts, audits and shrinkage control Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications

Hired, trained and managed team of 350 + associates, including evaluating performance and Education and Training

enforcing disciplinary actions

Minimized financial discrepancies by accurately controlling monthly operations budget Set and administered annual operating budget, consistently maintaining controls and preventing overages

Analyzed marketing information and translated into strategic plans for establishment Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling

Trained 350 + -person staff to deliver outstanding customer service and assistance San Francisco State University San Francisco, CA

Bachelor of Arts: Economics

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