Customer Service/ Sales/ Leadership/Trainer
Resume:
ZULEMA BELTRAN
**** ********** **, *******, ** **082
*********@*******.***
OBJECTIVE
Creative and business-savvy sales and marketing professional with 10 plus years of experience across a wide range of functions and industries. Proven ability to exceed expectations and develop other professionals. I am seeking a challenging position that will utilize and further sharpen my skills, and where I can express my thoughts and ideas for the growth of the company.
EXPERIENCE
05/2019-Present Interactive College of Technology Houston, TX
Campus President
Manage the daily operations of the college.
Oversee administration, faculty, and student services with a strong emphasis on admissions.
Networking and relationship building with employers to generate leads and sites.
Attended weekly sales calls, education calls and planned all meetings on campus.
Responsible for knowledge, staff training and adherence to all company established policies and procedures.
Responsible for standards of accreditation being maintained.
Responsible to monitor and manage to the campus P&L.
Train and develop a staff of over 120 individuals.
Community outreach and development.
Attended job fairs and met with prospective students.
11/2016-05/2019 Steiner Education Group-Cortiva Houston, TX
Campus President
Oversight of all campus operations including but not limited to: education, admissions, financial aid, student accounting, student services, career services, clinic, facilities, and administration.
Prepares campus weekly statistics and goals and attends weekly corporate calls for Admissions and Education.
Responsible for knowledge, staff training and adherence to all company established policies and procedures.
Responsible for standards of accreditation being maintained.
Responsible for monitoring and managing to the campus P&L.
Led a team of over 75 staff and faculty members.
Training and development of all team members.
Community development; establish rapport with employers.
05/2016-10/2016 Steiner Education Group-Cortiva Houston, TX
Director of Admissions
Aid prospective students coming in to visit the campus.
Assist all departments regarding retention, placement, and academics.
Engage with prospective students via phone, email and text and provide campus tours.
Provide training to admissions representatives on admissions process (phone, interview, stich).
Identify areas of improvement through statistical analytics.
Responsible as the “point-of-contact” when the Campus Director is off site.
Develop and provide training to all team members.
12/2014-04/2016 Ancora Education/Platt College Lawton, OK
Area Director of Admissions
Aid prospective students coming in to visit the campus.
Assist in enrolling prospective students at the Lawton campus.
Assist all departments in student retention.
Engage with prospective students via phone, email and text and provide campus tours.
Provide training to admissions representatives on admissions process (phone, interview, nurturing).
Continuous training on product knowledge to all admissions representatives.
Responsible for weekly/monthly/yearly budgets.
Identify areas of improvement through statistical analytics.
Trained and facilitated training with 5 campuses and hiring and recruiting of admissions staff.
06/2013-11/2014 Ancora Education/South Texas Vo-Tech McAllen, TX
Admissions Representative
Aid prospective students coming in to visit the campus.
Assist in enrolling prospective students at the McAllen campus.
Assist all departments in student retention.
Engage with prospective students via phone, email and text and provide campus tours.
Counsel prospective students in career decisions.
Build relationships in the community and local high schools.
08/2009-06/2013 Texas Department of State Health Services Mission, TX
Case Worker
Case management; provide guidance and asses customer’s needs.
Monitor customers participation on a weekly basis; data enter customers hours in TWIST.
Assist customers in finding employment or training opportunities that best fit their needs.
Assist customers to become self-sufficient and get off government assistance.
Data entry.
Phone communication with businesses in the area; maintain rapport.
Knowledge of State software; TWIST, TIERS, and WIT.
02/2008-05/2009 Pulmoguard Health Care Houston, TX
Administrative Assistant
Answered phones, took messages, greeted customers, and distributed mail.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Verified customer insurance, processed orders, and resolved customer service issues.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
HR/payroll management.
Structured all meetings on site and off site.
Worked with employers and business partners to facilitate partnerships.
02/1994-08/2007 Men’s Wearhouse Houston, TX
Manager/District Manager/Call Center Manager
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
EDUCATION
2000-2002 University of Houston Houston, TX
B.A.-Business Management: Graduated
Minor in Purchasing
SKILLS
Team Building
Problem Solving
Sales Training
Community outreach
Direct marketing
Customer service
Proficient in all Microsoft applications. Along with SalesForce, Velocify, Zspeed, Campus Vue, TWIST, WIT, TIERS, and various other CRM’s.
LANGUAGES
Fluent in both English and Spanish (reading, writing, speaking)
REFERENCES
Available upon Request
Contact this candidate