Customer Service Medical

Emilio Lara Jesurun

• Providence, Rhode Island **908 • 401-***-**** • **********@*****.***•

LinkedIn: www.linkedin.com/in/emiliolj10

Skills

Languages: Bilingual, Fluent in oral and written Spanish

Excellent knowledge of Office and Analytical tools (Excel, PowerPoint, Microsoft word, and Google Documents)

Exposure to strategic project planning and process improvement initiatives

Experience

CVS Smithfield, RI

Contacted Store Support Agent December 2019 – February 2020

Advanced analytical and problem solving skills to identify and provide immediate resolution.

Ability to document clear and concise issue tickets accurately depicting the scope of the issue and outcome.

Escalate priority issues through ticketing application and follow up customer communication when required.

Technical expertise to diagnosis, troubleshoot and provide technical guidance.

Resolve customer concerns via the phone, while maintaining required confidentiality standards.

Fidelity Smithfield, RI

IT End Support User Intern January 2019 – July 2019

Assist clients and representatives with opening new accounts with our brokers and providing them with grade A services

Adapt and learn new programs that fidelity has to offer

Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives

Organized and able to troubleshoot effectively

Follow up with the client or representative once the issue has been solved

Composed a new employee orientation program

Ximedica Providence, RI

Contracted Medical Assembler January 2018 - September 2018

Trained and certified in assembly

Setup and operated various packaging as well as the assembling devices

Accurately completed medical device history records to ensure that the assembly of high-quality medical devices is properly documented

Contributed to team effort by accomplishing related results as needed

MrPearl11 North Kingstown, RI

Logistics Administrator/Operations Assistant June 2016 – October 2018

Verified and enter/update information into various systems in an efficient and accurate manner.

Ability to work well independently, prioritize and complete tasks in a timely manner.

Manage a small team of workers and order occurring projects.

Drove machinery, palletized boxes, wrapped up shipments, and prepared them for stores.

Actively resolves issues or concerns that pertain to work related and assigned tasks.

Excellent interpersonal and customer service skills

Education

Year Up Providence, RI

IT Training September 2018 – July 2019

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Accrue 200+ hours of hands-on training in IT

Earned the equivalent of 31 college credit recommendations through the American Council on Education (ACE CREDIT); recognized fully by Community College of RI, University of Rhode Island, and 2,000 other colleges/universities nationwide

Relevant courses include: BUS 201 General Business Minor COM 150 Introduction to Communications

Cranston High School East Cranston, RI

High School diploma April 2013 - June 2015

Awards and Honors

Year Up: Community Leadership Council

October - 2018

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