Charithra Setty

Salesforce Administrator

Email: adb40c@r.postjobfree.com

Ph #: 404-***-****

Objective:

To pursue a challenging career for the organization where there is an opportunity to share, contribute and upgrade my knowledge for the development and the growth of the organization.

Qualification:

Bachelor's degree in Electronics and Control systems from Sree Vidyanikethan Engineering College, India in 2016.

Certification:

Salesforce Certified Administrator ADM-201.

Professional Summary:

Around 4 years of IT Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

Proficiency in SFDC Administrative tasks includes creating Profiles, Roles, Users, Page Layouts, Email Tasks, Approvals, workflows, Reports and Dashboards.

Experience in Agile methodology and involved in grooming, planning, retrospective sessions, program increments and scrum calls.

Expertise in Salesforce.com setup, Administration, Configuration, Customization, Data Migration, Mapping and integration.

Hands on Experience in creating Process Builder, Validation rules, Assignment rules, Sharing rules, Custom objects, Custom fields, Page layouts, Reports, Dashboards and various other components as per the client and application requirements.

Proficient in working with Administrative tasks like creating Custom Profiles, Roles, Users, enabling Email Services, and setting up record Sharing Rules using Organization Wide Defaults.

Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Good knowledge on Salesforce tools such as Workbench and Data Loader.

Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements

Experience in web technologies like HTML, CSS, JSON, XML and JavaScript.

Experience with Salesforce Lightning Components, Lightning connect and Lightning Pages

Experience with data migration and updates through tool App Exchange Data Loader in Salesforce.com.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflow Actions and Approval Process.

Having administration experience on CRM applications like data exports &imports, application supports security administration, maintenance, and user &security management.

Knowledge on salesforce support communities and Chatter groups.

Skill Sets & Tools:

CRM

Salesforce.com

SFDC Technologies

Lightning components, community Portal, Customization, Visualforce, API, Validation rule, Visual Force Pages-Controls, Workflow & Approvals, Dashboards, Data Loader, Reports, Analytic Snapshots, Custom Objects.

Web Technologies

HTML, CSS, XML, JavaScript

Methodology

Waterfall, Agile (Scrum).

Tools

Data Loader, CPQ Eclipse, Postman

Databases

SQL Server, MySQL, SQLite, MS Access.

Client: Edvensoft Solutions, Irving, TX Oct 2019 to Present

Role: Salesforce Admin

Responsibilities:

Designed and developed various Salesforce custom applications, objects, page layouts.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Used field level security along with page layouts to manage the visibility and accessibility of fields for different profiles.

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.

Worked on Salesforce Lightning Process Builder to easily automate Business Processes.

Worked on Approval process and created approval steps which used email alerts and field updates.

Configured and maintained user security permissions in compliance with organizational needs.

Designed various types of Email templates for auto response to customers.

Worked on deploying Salesforce components across various Sandbox and Production instance using Change Sets.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com,API’s Custom Objects, Records, Page Layouts, Roles, Validation Rules, Workflow Rules, Approval Process, Process Builder, Data Loader, Change Sets.

Client: Aditya Electronics, INDIA. Feb 2016 to June 2019

Role: Salesforce Admin

Responsibilities:

Development, implementation and update focusing on Sales cloud and Service cloud.

Created various Reports: summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Sales force and configured various Reports for different user profiles based on the need in the organization.

Test and trial with Sandbox and Development environment features

Create case escalation rules to escalate cases automatically if they are not resolved within a certain period.

Development, implementation and update focusing on Sales cloud and Service cloud, Marketing cloud

Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.

Configure salesforce and marketing cloud integration user along with configuration in salesforce.

Used Salesforce Marketing cloud connector v5 to connect multiple salesforce Orgs

Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).

Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

Use of Advanced Excel to collaborate and update reports from CRM to CSV Excel platform.

Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Interacted with business user groups to gather requirements to do a support portal POC using Lightning and get an understanding of the timeline and overlap with customer portal.

Designed a federated search to anonymous and authenticated data sources and also worked on componentizing the page using the Lightning Components.

Added a design resource to the Lightening Component Bundle and made it a dragon drop option in the Community Builder and Lightening App Builder.

Worked on Agile Scrum methodology.

Environment: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Lightening Components, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Windows.

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