Service Delivery Consultant

NADER SUHAIL AL’SHAWWA

Saudi Arabia Mobile: +966-***-***-*** **************@*******.***

Summery:

Knowledge driven passionate offering performance based experience of 13+ years in information & storage management industry and Data Center infrastructure; Experience in implementing & supporting EMC, IBM, NetApp & VEEAM with primary skills in EMC (VMAX, Unity, VNX, XtremIO, ECS, Data Domain & Avamar), IBM (SVC, XIV, DS & V7000), NetApp(FAS series), Huawei (OceanStor).

Objective

Obtain a position within a quality organization where I can maximize my experience in a challenging environment to achieve the corporate goals; mainly interested in IT infrastructure, Storage Management, Backup Systems & Data Center sections. Customer oriented approach, dependable, professional, team player & good judgment, strong oral & written communication skills, highly disciplined with excellent analytical & problem solving skills, good initiative & ability to organize work in an efficient manner.

Skills:

Data Center, Telecommunication, VEEAM, Data protection, IT Operations, ITIL, Managed Services & Co-location, DC Facilities Management, Project Management, IT Infrastructure, Storage Management, Backup Solutions, IT Service Management, Technical Consultant.

Experience:

ITO Service Delivery Consultant Jun 2019–Present DXC Saudi Arabia, Riyadh

Provide expertise for Storage & Backup infrastructure throughout the lifecycle of a deal by contractually established terms and conditions and established technical standards.

Technical Experience:

Manage & implement various storage systems such as EMC, netApp, HP & Huawei.

Manage & implement EMC Avamar, Data Domain & VEEAM.

Manage & support CISCO and Brocade SAN Switch.

Maintain storage & backup management tools, maintain firmware.

Perform Daily Storage & Backup HealthCheck.

Generate performance report to address any performance issues.

Configure and maintain Storage level replication across the sites.

Responsible for incident reporting and change management processes.

Senior Technical Engineer Jan 2018–Jun 2019 Ericsson – Mobily Saudi Arabia, Riyadh

Supporting Mobily IT infrastructure Enterprise Storage Solutions.

Which include:

Dell EMC: VMAX, VNX, Unity, XtremIO & ECS.

IBM: DS8000 and DS5000, XIV, V7000 & SVC.

Brocade SAN switches.

NetApp: FAS systems.

Technical Experience:

Manage & implement IBM, EMC, NETAPP High-end & mid-range storage.

Storage capacity planning & performance monitoring.

Support all critical issues of EMC & IBM Storage.

Configure & support SRDF replication and cloning.

Monitor storage health, performance & IOPS.

Install IBM & EMC Storage with best practice from Scratch.

Senior Technical Engineer Sep 2016–Dec 2017 Isnad United Company Saudi Arabia, Riyadh

Work closely with clients to analyze IT system requirements, client’s information

technology needs and their resources in order to plan IT projects and fulfill client’s expectations.

Solve client’s IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking.

Manage a team to install, configure network & security systems such as KEMP, SOHOS.

Technical Engineer Apr 2012–Sep 2016 MATCO Saudi Arabia, Riyadh

Steering end to end technical support operations for implementation & administration of storage solutions.

Repair and upgrade installed EMC systems; configure new EMC systems and resolve technical issues.

Apply consulting methods to design and implement EMC solutions for clients.

Implementing best practices design and applying it at customer sites.

Storage based migration (Block & Unified).

Data Center Specialist Jul 2008-Mar 2012 Mobily Saudi Arabia, Riyadh

Setup, operate and coordinate Data Center Facilities Operations.

Be focal point of Data Center Facilities and Physical Security audit and compliance.

Interface to other teams (e.g. Network, Security, Power) to complete change requests.

Act in behalf of DC Site manager to approve/deny access lists and elevate to management issues related to DC access.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Manage deployment and support of internal infrastructure system ensuring that periodic tasks are completed by each team member.

Oversee projects to design and implement local data centers, network systems and servers.

Initiated weekly staff meetings and trainings to review current & new processes.

Directly supervised a group of three data center site engineers in different locations.

System Administrator Feb 2007–Jun 2008 Bayanat Al-Oula for Network Services Saudi Arabia, Riyadh

Administering and managing HP-UX, exchange, share point, ERP, network configuration...

Certifications:

CDCP - Certified Data Center Professional.

CDCS - Certified Data Center Specialist.

CDCE - Certified Data Center Expert.

CDFOM - Certified Data Facilities Operation Manager.

Information Storage Associate Version 2 (EMCISA) certificate.

E20-690 EMC VNX Specialist for Platform Engineers.

ITIL Expert in IT Service Management.

Projects:

Mobily (Malga) - Production Data Centre in Tier 3 as per TIA942 Standards.

Mobily (Sulay) - Disaster Recovery (DR) Data Center.

EMC VNX & Centera Implementation for customers such as (Mobily, Saudi Customs, MAADEN, NADEC, MedGulf, KSU, ITC, ABB, HRDF, ZAIN, BSF, SABB, GAP, PPA, ACC, MOIA, Olayan, Riyadh Newspaper, MOSA).

Saudi Customs – Handle the Storage & Backup operations in Head quarter & all ports.

Education

Bachelors: Information Technology/Computer Information systems

2006 University Of Jordan Jordan, Amman

Languages:

Arabic: Mother Tongue.

English: Fluent (Speaking & Writing).

Additional Info:

Birthday: Jul, 14 1983

Marital Status: Married

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