Quality Customer Service

Work Experience

Operation Leader of ISC and Fab Service 06/20/2017 – 3/28/2019

Textron Specialized Vehicles (TSV), A Textron Company – Augusta, G.A

Responsible for planning and direct operations to improve productivity and efficiency on assembly lines. Coordinate and monitor the work of various departments involved in daily production, warehousing, pricing and distribution of goods. Supervise 110+ non-exempt production employees.

Implement and drive continuous improvement activities through implementation of change management process and best practices.

Contribute towards achievement goals of the company’s strategic and operational objectives.

Responsible for coordinating and managing materials and human resources required to execute the daily manufacturing build schedule in support of meeting critical business KPI’s (Safety, Quality, Cost, Productivity, Schedule Achievement, Delivery).

Create and manage visual management boards and update company performance metrics for morning boardwalks.

Order and schedule parts through SAP for delivery to the production lines, service warehouse, and to complete open customer orders for shipment.

Responsible for cleaning COGIs in SAP that drives materials in the negative.

Supervise and coach employees on a regular basis.

Complete annual performance reviews with all assigned employees.

Manufacturing Manager 10/2016 – 06/20/2017

Jacobsen, A Textron Company – Charlotte, NC

Responsible for managing and coordinating the daily manufacturing activities on assembly production lines while establishing and maintaining a standard of performance in safety, quality, talent development, and continuous improvement. Supervise 30+ non-exempt production employees.

Maintains compliance of company policies, safety standards, quality specifications, regulatory requirements, and sanitation practices within manufacturing.

Implement and enforce quality controls, analyze production processes to detect and correct quality defects, and promote quality culture.

Monitor and review staff performance, conduct annually performance appraisals, and hire talented resources.

Implement manufacturing strategies and action plans which drive manufacturing performance improvements in key areas: productivity, efficiency, quality, delivery, and customer service, and talent development.

Initiative plans and processes which minimize manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital.

Manage spending against operational budgets, in turn, controlling spending in relation to changes in production volume.

Assembly Crew Lead III 07/2014 – 10/2016

Jacobsen, A Textron Company – Charlotte, NC

Front line leader responsible for directing the assembly operations of assigned product line(s) in a clean and safe work environment. Duties included directing employees to complete assigned tasks on time and in a manner that would deliver a quality product that exceeded our customer’s expectations; while following and implementing Jacobsen’s Safety, Quality and Ethical practices/policies.

Track, monitor, and communicate critical path issues that directly affect daily product in assembly area

Effectively communicate with managers and design engineers on problems and issues that affect product assembly.

Proactively plan, coordinate manpower movement to meet weekly production schedules.

Effectively assist where needed to maintain daily production.

Actively managed daily production demand of two wide area rotary assembly lines.

Coached, mentored and implemented employee cross training practices to increase employee engagement and flexibility.

Documented and initiated correct action to reduce and eliminate assembly defects to improve our FTQ for R311, 9016, and HR Series.

Successfully managed production activities so all orders were shipped on time.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Worked closely and participate with design and industrial engineers to execute the initial gamma build of the HR600 and HR800

Managed documentation of and training on production procedures and work instructions.

Maintained and communicated daily productivity.

Immediately addressed all expired product dispositions.

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

Recommended and executed quality improvements for production and product quality.

Tester III 07/2011 – 07/2014

Jacobsen, A Textron Company – Charlotte, NC

Diagnosed and tested products to ensure they met manufacturing and engineer requirements as set forth by documented test procedures and blueprints. Performed in depth system diagnostic and conducted appropriate repairs.

Routinely checked hydraulic and electrical systems to resolve testing problems.

Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

Discarded and rejected products, materials and equipment that did not meet specifications.

Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints.

Monitored production quality with specifications and promptly reported defects.

Recorded defects and coordinated issue resolution with development team and functional leads.

Systems & Software

Kronos Workforce Management Ariba Spend Management ADP Time & Attendance

Teamcenter Somat TCE Oracle Microsoft Office SAP Systems EMS

Education

Associates in Business Administration, CPCC, 12/2018 Monroe High School (Diploma) 06/1993

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