Lean Six Supply Chain

SUMMARY:

Supply Chain and Process improvement professional with a passion of customer satisfaction, seeking to utilize my experience and knowledge as an impact performer to excel at Intellipro Group Inc’s Supply Chain Project Coordinator position.

EXPERIENCE:

SunTrust Bank now Truist, Atlanta, GA

Business Analyst Jul 2019 – Present

Selected to quantify problems arising from client billing discrepancies and to implement enterprise-wide solutions.

Merger Project:

Facilitated working sessions and brainstorming session with cross functional department to create merged and integrated Future State Billing Processes

Conducted Gap Analysis on to identify the differences in Current State processes of Heritage BB&T and Heritage SunTrust

Created WBS, Working Session Operations Metrics and identified milestones for the project

Developed Business Requirements, Functional Requirements and Technical Requirements from Working Sessions with cross functional departments

Service Code Description and Billing Trigger Improvements:

Managed revisions to descriptions and billing triggers of all active service codes to ensure accuracy and clarity to remediate (UDAAP) risk to the Bank.

Performed 100% validation of the implemented changes in Excel to verify correctness.

Standardized the service code review process for future updates

Updated Process Maps based on the improvements identified in the review

Drafted and implemented new procedures based on the revised Process Map

Revised 669 service codes

Fee Schedule Improvements:

Managed revisions to Fee Schedules to resolve client billing discrepancies

Developed WBS and Process Gantt to plan and execute on project milestones

Performed data analysis in Excel to identify root causes of billing issues

Accomplished remediation of the billing issues through collaboration of more than 20 senior teammates including Product Owners, Sales Managers, Risk partners such as Compliance, Legal and Business Controls officers

Conducted multiple iterations of reviews to ensure adequacy of revised fee schedules

Billing Governance Review:

As an ongoing risk mitigation technique, led weekly meetings to review proposed changes to billing methodology of service codes

Critiqued the upstream and downstream impacts for the service code changes to avoid compliance violations

Recommended remedial actions as required for service code changes to be appropriately processed within the upstream and downstream IT application systems

Eversource Energy, Westwood, MA

Procurement Coordinator Feb 2019 – Jul 2019

Lean Supply Chain:

Created a training module to integrate the supply chain by reducing delays and improving communication for all the involved parties of the supply chain

Developed VSMs for all the procurement processes to explain the role, capacity and issues faced by each component of the supply chain

Created request forms for each component of supply chain for effective communication

Conducted 5 Why Analysis using the Cause and Effect Diagram to identify the root causes

20% decrease in cycle time estimated on resolution of issues in the Future State VSM

Supply Chain Management Co-op Jan 2018 – Aug 2018

Procurement:

Managed Energy Efficiency programs by building RFPs, co-ordinating with vendors, evaluating proposals, negotiating and awarding contracts

$165,000 saved annually by negotiating with different vendors

Managed bids worth $1.4 million and $46.2 million

Processed 66 contracts on SAP Ariba and generated PRs and POs on Maximo

Improved document retrieval by creating summary templates

Supplier Relationship Management (SRM):

Identified supplier for SRM program, gathered POs for conducted spend analysis of POs for critical suppliers

Developed KPIs and designed scorecard to evaluate vendors and suggest improvements

Standardized payment processes to maintain long term supplier relationship

Process Improvement:

Led the Lean Six Sigma Analysis (DMAIC) to improve procurement process by identifying areas of improvement

Facilitated meetings for brain storming sessions from different departments, compiled and analyzed data and proposed solutions that reduced the total cycle time of procurement process

Conducted 5 Why Analysis using the Cause and Effect Diagram for root cause analysis

Analyzed the processes by conducting 1 sample one-tailed z test

Implemented the use of X-Bar R charts to monitor the stability of the process

26% reduction in cycle time by streamlining processes in Future State VSM

ACADEMIC PROJECTS:

Telecommunications and Network Design Project Nov 2017 – Dec 2017

Northeastern University, Boston, MA

Optimized telecommunication network by strategically selecting the equipment installation location

83.33% reduction in runtime of program by splitting the network

$37,731,000 and $62,894,500 optimal cost was derived for the given networks

Formulated an Integer Programming Problem from the given data on AMPL

Solved the problem using Facility Location and Routing Algorithm

Statistical Analysis of Responseware Software Nov 2016 – Dec 2016

Northeastern University, Boston, MA

Resolved issues with Responseware software used to take polls in classroom

Identified mean number of errors to be 436%, 240% and 102% more than acceptable number of errors in EM, IS and TSM

Recommended improvements for Responseware Software which is utilized for polling in classrooms

Led the team of 5 classmates for data collection, and statistical analysis of Responseware software

Used 1 sample one-tailed T-test for Hypothesis Testing using Minitab software

SKILLS:

TECHNICAL SKILLS:

Lean Inventory Management, Data Analysis, Data Visualization, Statistics, Strategic Sourcing, Contract Management, Negotiation, RFP/RFI/RFQ, ANOVA, DOE, 5S, DMAIC, DMADV, 8 Waste, Demand Forecasting, Material Planning, Hypothesis Testing, ERP/MRP, Transportation and Routing, Facility Location, Integer Programming, Value Stream Mapping (VSM), Root Cause Analysis, Kaizen

SOFTWARE SKILLS:

MySQL, Visio, Tableau, SAP Ariba, Maximo, Minitab, Maximo, AMPL, R Studio, Lingo, Primavera P6 R8.2, MS Project, AutoCAD, SolidWorks, Excel, MS Office Suite

EDUCATION:

SQL – MySQL for Data Analytics and Business Intelligence Feb 2020

Udemy, Online

Tableau 10 Essential Training Mar 2019

LinkedIn Learning, Online

Master of Science in Engineering Management, CGPA 3.73 Dec 2018

Northeastern University, Boston, MA

Graduate Certificate in Supply Chain Engineering Management Dec 2018

Northeastern University, Boston, MA

Master Diploma in Project Planning and Management May 2016

Synergy School of Business Skills, Mumbai, India

Bachelor of Technology in Mechanical Engineering Aug 2015

NMIMS University, Mumbai, India

CERTIFICATIONS:

Lean Six Sigma Greenbelt Jun 2016

KPMG, Mumbai, India

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