Computer Operator Customer Service
Resume:
My name is Godfrey Collman. I am a dependable customer service analyst who was cross trained to perform many different duties as needed.
I am a hardworking and courteous worker who understands the responsibilities that come along with the position.
I am a quick learner and have no circumstances that will prevent me from performing any duties as expected.
I would welcome the opportunity for an interview.
Sincerely,
Godfrey Collman
adb3t4@r.postjobfree.com
mailto:adb3t4@r.postjobfree.com/pub/godfrey-collman/5b/137/506/
Godfrey Collman
Email: adb3t4@r.postjobfree.com
Phone: 917-***-****
Summary of Qualifications
•Self-motivated individual with basic knowledge of Active Directory; VMware; Cisco; ticketing systems (remedy, etc.) and Backup maintenance.
•Ability to quickly learn new tools and resolve issues using all available resources.
•Consistently ensure high levels of quality and productivity to programmers, engineers and outside vendors with over 13 years of client server experience.
Help Desk/Computer Operator
VALUELINE INC,
New York, NY July2013 – present
Assisted in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
•Handled daily production, monthly, and quarterly batch jobs.
•Performed a wide range of tasks of varying complexity including responding to program error messages.
• Utilized turnover logs to report end of shift information
Application Support/Computer Operator
RABOBANK INTERNATONAL,
New York, NY Sep2006-June2011
•Implemented mechanisms for Disaster Recovery and emergency operations and assist in business continuity.
•Ensured tickets are accurately documented and resolved in a timely manner.
•Escalated Level 2 problems to appropriate support staff or vendors.
Diagnosed, resolved, and followed up on issues relating to various user concerns.
Monitored the data center support systems such as power, cooling, heating, and fire detection and suppression systems.
Application Support/Computer Operator
BOWNE, Carlstadt, NJ Lead (contract work) 2006Jul-2006Aug
•Worked in conjunction with the Datacenter Shift Manager in the running of the 24x7 global datacenter.
•Performed MVS and JES II console commands to submit scheduled and unscheduled batch and online nightly production.
Lead Computer Operator
S.I.A.C., Brooklyn, NY Aug2004- May2006
•Monitored multiple IBM I-Series, IBM MVS/VSE & IBM Z/OS Console Platforms to reply to system messages and fix JCL coding errors.
•Provided written updates for problem resolution in ticketing systems, knowledge bases, and troubleshooting manuals.
Senior Computer Operator
DEPOSITORY TRUST CO
New York, NY Jan1998–Sep2002
•Responded to all hardware faults or failures requiring escalation and support from outside vendors.
•Provided remote support and resolved issues for users who may be at remote or home office.
Telecommunications/Computer Operator
I.Q.I. (formerly Edward Blank Associates)
New York, NY Oct1995-Dec1997
•Monitored telecommunication (TRUNK) lines to ensure proper links, including identification of problem lines and implementing dial backup.
•Assisted in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Computer Operator
NEW YORK CITY CRIMINAL JUSTICE AGENCY,
New York, NY Nov1989–Sep1995
Provided remote support and resolved issues for users at remote offices.
•Responsible for processing various End of Day applications on Vax/Vms systems.
EDUCATION:
•Borough of Manhattan Community College, New York, NY. Data Processing Major
•George Westinghouse Vocational and Technical HS, Brooklyn, NY. Computer Electronics Major
CERTIFICATIONS:
(IN-HOUSE D.T.C.C PROGRAMS)
•A+ Certification: Networks
•TCP/IP: Introduction to TCP/IP Concepts
•TCP/IP: PPTP and Troubleshooting
•UNIX: Introduction to UNIX
•Client/Server Technology for Managers
•SQL: Basic Query Techniques
•Linux: A Comprehensive Hands-On Introduction
Contact this candidate