Desktop Support Office
Resume:
Objectives
I am seeking a position within the IT department as a Systems Administrator and/or Systems Support to find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process. I am quick to learn and adapt to new technologies.
Experience
TechnipFMC(Contract) Houston, TX IT Support Specialist
March 2019 – January 2020
Highly motivated systems administrator maintaining hands-on experience in all Windows environment.
Execute service requests by phone, emails and self service
Troubleshoot and resolve issues over the phone and using remote support tool
Escalate questions, issues and incident due to defined procedures.
Document, track and monitor incidents to ensure timely resolution
Troubleshoot hardware and software issues
Install, Move, Add, Change Hardware and Software
Reads material, attends meetings and classes to keep current with training and technology in focus area.
Maintain IT related customer support procedures to provide timely and efficient customer support.
Maintain and support users at our locations in Houston. Also helped with our remote offices located throughout the World.
Windows 10 Refresh and Service desk support
Windows 7 and Windows/MAC support and knowledge
Office 2010/2013/2016 at an advanced level
Install computer software (engineering software); imaging desktop/laptops; software applications
Build, deploy, maintain and upgrade PCs, laptops, printers, manage licenses and deploy applications and IP phones.
Provide hardware, printers, and network support.
Support internal and remote customer network users, monitor and manage alarms.
Office 365 Support & PowerShell.
Ticketing system
ServiceNow
Log all tickets and troubleshooting issues and assist users
iPhone + Android mobile phones including app installs, configs, and OS on both.
Active Directory and Quest One Support
Image Desktop systems using Ghost Product, System Center, or other imaging technologies.
Cisco IP Phones and Jabber Support.
Maintain inventories for all electronic equipment, toner, and other technology supplies
WorleyParsons(Contract) Houston, TX IT Support Specialist
February 2018 – August 2018
Highly motivated systems administrator maintaining hands-on experience in all Windows environment.
Windows Server 2008, 2012, 2016 (All editions)
Maintain Cisco IP Phone System
Cloud based applications
Maintain Active Directory, group policy & SAN
Office 365 Support & PowerShell.
Maintain and support users at our locations in Houston. Also helped with our remote offices located throughout the US.
Windows 7 and Windows/MAC 10 support and knowledge
Office 2010/2013/2016 at an advanced level
Install computer software (engineering software); imaging desktop/laptops; software applications
Build, deploy, maintain and upgrade PCs, laptops, printers, manage licenses and deploy applications and IP phones.
Provide hardware, printers, and network support.
Support internal and remote customer network users, monitor and manage alarms.
Ticketing system
Remote software used to install on all devices to remote in
Log all troubleshooting issues and assist users
IPhone + Android mobile phones including app installs, configs, and OS on both.
Support and maintain Office 2010/2013/2016 products
Image Desktop systems using Ghost Product, System Center, or other imaging technologies.
Participate in enterprise-wide IT support, projects, and initiatives.
Maintain inventories for all electronic equipment, toner, and other technology supplies
Dunavant Enterprises La Porte, TX Systems Administrator/Desktop Support
August 2014 – January 2018
Maintain and support users at our Dallas, Houston, Pasadena, and Fort Worth offices. Also helped with our remote offices located throughout the US at our 8 Remote offices.
Manager of desktop technicians
Weekly meetings and reports of daily work & projects
Supervise, troubleshoot, and install computers, printers, and network devices.
Highly motivated systems administrator maintaining hands-on experience in all Windows environment.
Windows Server 2003, 2008, 2012 (All editions)
Maintain Avaya Phone System
Dell SonicWALL firewall/VPN
Cloud based applications
Ticketing system (Goto assist)
Remote software used to install on all devices to remote in
Inventory and labeling of all computer equipment and recorded in SharePoint.
Help with the Office 365 Implementation – 250+ mailboxes
Monitor, install, and maintain Hyper-V & vSphere 5 Environment.
ESXi, Veeam, vCenter
Maintain Active directory, group policy & SAN.
Installed MobiControl on all Tablets
Install packages, maintain updates, and add emails
Troubleshoot any issues with tablets
Maintained and troubleshoot our Security Cameras and badge readers.
Maintained 75 Cameras throughout all locations.
Created badges and provided security to users as needed.
Maintained our Verizon account.
250 Tablets, 75 Cell phones, 20 MiFi devices
Inventory of all equipment, cost centers for departments
Met with Verizon vendor monthly to help maintain costs, updates, and keep up with new promotions
Was able to save $2,500 every month from their currently monthly bill
Medical Research Consultants Houston, TX Jr. Systems Administrator/Desktop Support
May 2013 – July 2014
VMware Admin (vSphere 4) Install, Maintained, & Troubleshoot. Installed new hosts, and servers, Maintained Clusters and used vMotion. Added storage to servers, Created Templates, Host Profiles.
Highly motivated systems administrator offering hands-on experience in all Windows environment; Windows Server 2003, Windows Server 2008, Windows Server 2010 (x86 edition and r2 editions)
Administration and troubleshooting of Microsoft Exchange 2010. Active Directory, DNS & Microsoft Exchange replication. Basic Scripting via PowerShell.
Supporting a multi-farm XenApp Citrix infrastructure (XenApp 6.5) Containing 30 servers, (VM infrastructure) and approximately 30 applications with 300 users onsite and 150 users offsite. Maintained, & Troubleshoot. Install Hotfixes, Created users and gave them access to certain XenApp applications, Published new applications.
Citrix support to address the ticket queue. Maintain users Citrix profiles and home drives. Evaluating emerging technology such as XenClient, XenDesktop for greater scalability and improve end user experience.
Manage Sales force users and contacts for roughly 500 users. Assist in training of new users, and grow the Sales force skillset across the company. Create reports per request of Marketing, Finance, IT, and sales.
Harris County Hospital District Houston, TX Jr. Systems Administrator/Desktop Support
July 2009 – April 2013
Highly motivated systems administrator offering hands-on experience in all Windows environment; Windows Server 2003, Windows Server 2008, Windows Server 2012 (All editions)
Monitor Servers performance; hard-drives, memory, CPU usage, security logs, free space, troubleshooting, etc.
VMware Admin (vSphere 4.1) Install, Maintained, & Troubleshoot. Installed new hosts, and servers, Maintained Clusters and used vMotion. Added storage to servers, Created Templates, Host Profiles, and Veeam for backup.
Citrix Admin (XenApp 6.5) Install, Maintained, & Troubleshoot. Install Hotfixes, created users and gave them access to certain XenApp applications, Published new applications.
Update/Patch Servers, Upgrade firmware and bios on HP blade servers, Replace Bad Hard drives & memory.
Maintain file permissions on file server; Granted/Denied Access to certain users, Maintain Group Policy, Created Home drives for users.
Managed Compellent SAN. 60TB of Storage. Maintained, install, & troubleshoot.
Installed and maintained Double-Take software for DR site located in Austin.
Education
Portage High School 1998-2002 Portage, IN 3.0 GPA Diploma
Techskills Inc. 2008-2010 Houston, TX Received Certs A+, N+, MCP, MCDST, MCSA (Server2003)
Projects Completed at Dunavant
1.Moved our office from one location to another building.
a.Met and got quotes with all Vendors before moving to coordinate Cabling, Security System, Cameras, and electrical for all equipment.
b.Moved Server room afterhours to new location.
2.Setup new building at our Fort Worth Warehouse.
a.Met with all vendors needed to complete what needed done.
i.AT&T, Logix, Cabling, Security, Phones and Cameras
b.Ordered all new computer equipment and installed all devices.
i.Computers, Dell SonicWALL VPN, Phones, Printers, etc.
3.Setup new building at our Pasadena Warehouse
a.Met with all vendors needed to complete what needed done.
i.AT&T, Logix, Cabling, Security, Phones and Cameras
b.Ordered all new computer equipment and installed all devices.
Contact this candidate