Desktop Support Customer Service
Resume:
SERGIO
MALDONADO
Help Desk And IT
Contact
Address
***** ***** ****** **. ***. 2425
HOUSTON, TX, 77077
Phone
*********************@*****.***
Skills
Collaborative Leadership
Excellent
Organization and Planning
Excellent
Customer Service
Excellent
Office 365
Very Good
Windows 10
Very Good
Photoshop
Good
HTML
Good
Languages
Spanish
Superior
Forward-thinking former teacher with four years of project management experience in after school and education field. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Education Certifications
Bachelor of Science:
Recreation, Park, and
Tourism Sciences
Texas A&M University
College Station, TX
Google: IT Technical Support
Fundamentals
February 2020
4-8th Grade Generalist
May 2018
Work History
2008-06 - 2012-08 Program Leader
Boys & Girls Club Of Laguna Madre, Port Isabel, TX
• Setting up and maintenance of desktop hardware and software installation of Microsoft Office Suite, Updating existing desktop version of Windows, Mobile and desktop e-mail client support in Microsoft Outlook, Troubleshoot software and Hardware errors, light network troubleshooting
• Data entry in Visions: Member Tracking System
• Meet and document all grant servicing requirements and documentation for satellite program
• Complete organization cash reports documenting all incoming funds for organization
2017-07 - 2019-08 5th & 6th Grade Math Teacher
HARMONY PUBLIC SCHOOLS/ HOUSTON ISD
• Design, implement, assess and monitor math instruction to 78 students daily
• Reviewed curriculum and devised alternate approaches integrating technology to increase student understanding
• Collected, analyzed and tracked data on student progress using Eduphoria and Microsoft Excel to update and enhance learning plans
• Provide supplemental instruction in math in after school tutorials and on weekends
2014-07 - 2017-08 Club Director
BOYS & GIRLS CLUBS OF GREATER HOUSTON * HOUSMAN ELEMENTARY
• Manage all operations and logistics of Boys & Girls Club of Greater Houston's pilot shared space program at Housman Elementary during the 2014 to 2017 school year
• Develop and maintain key relationships with school staff, teachers, leadership, outside vendors, and other stakeholders essential in supporting continued program success
• Establish programs, activities and services that prepare youth for success and that create an environment that facilitates achievement of program outcomes
• Hire, train, and supervise, employees in school and organization policies and program implementation and conduct regular staff meetings and provide ongoing feedback regarding employee performance
• Support and train employees in software use and application of Visions Member Tracking System database and Comet
• Coordinate registration process, transportation of program participants with school district, document all purchase requisitions monthly
• Communicate with School staff, teachers, and parents regarding relevant program changes as needed
2013-08 - 2014-06 Program Coordinator
PLAYWORKS * OUTLEY ELEMENTARY
• Collaborate and develop relationship with school to gain support for Playworks programming from students and school staff
• Plan 30 minute instructional sessions with a primary focus on physical activity and movement
• Coordinate activities for 100 students daily
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