Scrum Manager
Resume:
Sindhu Bedare Sheshakumar
******.******@*****.***
CSM, BA Analyst
Dallas, Texas
Authorized to work anywhere in USA. Sponsorship of visa not required.
SUMMARY:
* ***** ** ********* experience in business process analysis using Web-based, Desktop and Client/server application with strong business understanding knowledge in Insurance and Travel (Airline) domain
Certified Scrum Master (CSM) by scrum alliance with deep understanding of agile methodologies to manage scrum teams
Extensive experience in identifying core business process, identifying risks, creating systems requirements specifications
Experienced in Stakeholder analysis, Stakeholder interaction & Stakeholder management
Very Good experience in change management.
Business Analyst with a verifiable track record of managing complex IT projects and exceeding expectations
Acted as a liaison between the business and development teams for requirements
Practiced in clarifying business requirements, creating test plans, test cases, performing gap analysis between goals and existing procedures/skill sets, and creating processes and system improvements to increase stakeholder and/or customer satisfaction on both mainframe test system and automation of application test system
Served as Product Owner developing and prioritizing User Stories in SCRUM.
Managed Product Backlog and provided guidance and information as required for completion of Sprints, and jointly managed Burn down Charts with SCRUM Master
Enacted as Scrum master to track project activities and to make sure project velocity is on track
Very good Exposure in Agile Methodology- Daily scrum, Sprint planning, Sprint Kick off Meetings, Sprint Review Meetings, and Sprint Retrospective
Expertise in Execution, Defect Tracking, Test Status Reporting and various other Project Management Activities
Recognized project management skills, consistently deliver complex, large-scale projects on time
Proficient in various types of Testing such as - UAT, System, Integration, Regression, Functional, Validation, Front End, CAT and Database testing
Experience in HP ALM (Quality Center) -Design Test Steps, Requirement Mapping to Tests, Executing Tests Manually and automated, Defect Logging, Defect Reporting
Setting up of Test data for the QA team and manager weekly refresh of the system
Have worked effectively in a complete End-to-End testing and coordinating multiple projects in Different Environments
Exposure to all stages of SDLC (Software Development Life Cycle)
Expertise in software development methodologies like Waterfall, Agile
Extensively worked on agile tools like JIRA, TRELLO, RALLY
Evaluated and analyzed the current business models of a company; performed GAP Analysis; generated “AS IS” and “TO BE” process flows
Expertise in mainframe tool Sabre/FOS
Participated in Daily Scrum Meetings and interacted with business and development teams to nail down the issues in order to meet project deadlines
Co-ordination with Cross functional teams & multiple UAT teams
Expert in real time testing during command live center/war room
Quick learner with the ability to grasp new technologies and highly motivated
Excellent interpersonal, Analytical, Problem solving and Communication capabilities
Education:
Master of technology - 8.66 (GPA)
Bachelor of Engineering - 70.5%
Certificates:
Certified Scrum Master (CSM) ID: 1173411 issued by Scrum Alliance
http://bcert.me/snzvzwtww
TECHNICAL SUMMARY:
Certificate
Certified Scrum Master (CSM) issued by Scrum Alliance
Methodologies
Agile, Waterfall
Agile & Testing Tools
HP ALM (Quality Center), Selenium IDE, Visual Basic, JIRA, TRELLO, RALLY, Beyond compare 4, MySQL
Operating system
Windows (XP/Win7)
Mainframe tool
Sabre
QA/Testing
Black box, Integration, Functional, System, End to End, Regression, CAT testing & User Acceptance Testing
Documentation
Microsoft Excel, Microsoft Word, Microsoft Outlook, SharePoint and Microsoft PowerPoint
CLIENT WORKED:
Client: American Airlines Jan’18- Dec’19 Dallas- Fort worth Metroplex
Business Analyst
Description: The project was to make the required changes and enhancements to existing calculation of payment of foreign speaker premium to the language qualified, international duty Flight attendants according to new contract between the company and employee union.
Knowledge of Crew compensation functions and operation
Worked on Crew compensation java application development from start
Conducted workshops and requirement gathering and elicitation meetings with the stakeholders
Analyzing and finalizing requirements using SMART and INVEST techniques
Performed Business analyst role in Agile way in Conducting user interviews, gathering requirements, analyzing the requirements & further groom product backlog
Created EPICS, Themes, Features, User stories, Tasks, subtasks and acceptance criterion
Worked closely with Product Owners to understand their need and communicated to tech team and leveraged information to create User stories.
Prioritized the requirements for the development team and managed the progress of the product
Transitioning to Agile methodology and part of all aspects of Agile such as User story and Sprint work planning
Managing an QA team of 5 and involved in writing many BRDs and discussion with the Business team
Creating Team features and User stories, grooming the backlog alongside Product owner in Rally
Discussing and finalizing the acceptance criteria and updating the same in the Rally and attaching the required documents.
Understanding Functional requirements and preparing test scenarios and test plans
Preparations of varied documents such as BRD, CR, User story, flowcharts and system flow diagrams
Extensively involved in testing functionalities related with PBS application
Prepare and review the Functional and Regression Test Cases
Execution of functional test cases
Performed smoke testing before test deployment
Manually performed Regression testing, documented bugs and worked with development team to resolve issues, Report the bugs by using HP ALM
Managing Defect lifecycle from identifying to closure of each defect
Involved in Preparation of Test Summary reports, supported UAT teams for coordinated tests of complex projects
Maintained traceability matrix to track test execution and test coverage result on daily basis to meet the test deadline
Managed Base expansion of 8 bases out of 16 FA bases every month end on FOS
Created Testing environment for Envoy FA bases, South American FA bases and Pilot bases as well
Onboarding and Training new team members on saber, BRD, user story and testing process
Worked closely with Project management/test management
Part of Go-live/ command center or war-room set up 24*7 for 1 month and tested at real time during issues
Coordinating with other teams to make sure the downstream applications are receiving the data from the mainframe tool
Preparation of reports on the same and attending the staff and project progress meeting
Making sure team is on track to complete the work on time and deliver quality product
Enacted as Scrum master to track project activities and to make sure project velocity is on track
Methodology: Waterfall Methodology and Agile methodology
Environment: Sabre, SharePoint
Tools Used: HP ALM 12.5
Other Projects or CRs:
Description: The task was to make the required changes and enhancements to existing defects found during cutover or implementation of the previous Pay Protection project and Post FOI CRs which are additional enhancements to the functionalities implemented during August 2018 FOI cutover.
Enacted as liaison between business and IT and performed requirement elicitation and analysis with using tool Caliber
Worked on Change requests, while performing change management and its impact
Good experience in stake holder analysis and make good relationship with them
Coordinated UAT and other testing activities with having tool (ALM) experience
Good experience in negotiation with business and IT, Good experience in defect management and manual testing
Created artifacts i.e. BRD, FRD, CRs
Designed and review of various documents including the Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and verifying Requirement Traceability Matrix (RTM)
Working closely with the product owner and prioritizing the requirements
Understanding Functional requirements and writing BRD or business requirements, test scenarios and test plans
Creating of cards or tasks on TRELLO/RALLY and working on them to completion
As a team thinking more of agile and transforming work into agile methodology from waterfall model, as well starting with RALLY as an agile tool
Performed Regression testing and CAT testing
Manually performed Regression testing, documented bugs and worked with development team to resolve issues, report the bugs by using HP ALM
Managing Defect lifecycle and run the automated test scripts
Experienced in VB macro scripts in MS excel workbook add-ins like developer
Making necessary changes in VB macro scripts to generate reports according to test requirement, later comparing that with Crew compensation web application generated report to gap analyze the web application using beyond compare
Involved in Preparation of Test Summary reports
Maintained traceability matrix to track test execution and test coverage result on daily basis to meet the test deadline as an AGILE team
Attending meetings with Pilot crew comp team to understand the new product developed by Pilot team and its possible impacts on the system for FA crew comp
Methodology: Agile methodology
Environment: Sabre/FOS, Crew comp web application, Beyond compare 4
Tools Used: HP ALM 12.55, Trello, RALLY, MS Excel Visual Basic
Client: United Health Group Jan’14-Dec’14 Bangalore, India
Analyst
Description: E-Bill is an online web-based application that allows existing customer information and billing details to be generated automatically. The system permits generating quotes for a customer identified to be a prospective UHG customer.
Responsibilities:
Conducted and facilitated various elicitation sessions in order to extract the requirements and expectations from the stakeholders.
Created the Business Requirement document and the software requirement specification document and facilitated the architects to create the detailed design document.
GAP analysis performed and identified the risk
Engage client to gather software requirements/business rules, and ensure alignment with development teams
Analyzed current operations processes, identify gaps in workflows, research system defects and inefficiencies, recommend and create new solutions to fill these gaps by leveraging expert derivatives business knowledge
Established customer expectations of project scope, deliverables, procedures for project communications and delegation of tasks for team members
Draft and maintain business requirements and align them with functional and technical requirements
Communicate client’s business requirements by constructing easy-to-understand data and process models
Involved in providing updates on testing progress in daily stand up/Scrum meeting.
Attended the requirement pointing meeting with Product owner and Developers
Involved in various scrum meetings-Daily scrum, Sprint planning, Sprint kick off meetings
Prepared Test Plan, Estimation and Overall project tracking for every release including automation testing
Preparation of Test Scenarios and Test Cases and guiding the same to the others team members.
Conduct test case review with Developers and testers
Performed Functional Testing, Smoke Testing, Integration Testing, System testing and Regression Testing
Executed tests cases against builds and captured the results in quality center
Involved Execution of Test Cases both manually and automation using selenium IDE and reporting Defect and tracking them to Closure.
Before the end of each Sprint, conducted the demo of the respective module to the entire AGILE team.
Sign off the respective story and update the same in JIRA to SIGN OFF status
Attend the Sprint retrospective meeting with the entire team excluding business and provide the feedback on the process.
Preparing and analyzing Weekly and Monthly status reports.
Methodology: Agile/ Scrum Methodology
Environment: Windows 7, Linux, SharePoint,
Tools Used: Quality Center 10.0, JIRA, SELENIUM
Project 2
Service Link and Loyalty Link products to enable the connectivity, enrollment, reconciliation, eligibility, subsidy and premium billing, member services and renewals for over 5.0 million members, including 2.4 million members on public exchanges and over 1.2 million members on private exchanges. UHG connects 6 of the nation’s largest insurers to public and state exchanges in 39 states and has a market share of 25%.
Responsibilities:
Analyzing BR, Use Cases, Low level design documents to create test scenarios and test cases
Performed document analysis to derive business rules from legacy system and validated them with stakeholders for consistency and completeness.
Conducted GAP Analysis to understand limitations of the existing system and contributed to design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
Worked with business and technical SME’s to develop thorough understanding of Applications, Systems, relational database, Business Methods and Strategies.
Generated key statistics e.g. Defect reporting by application, performance usage, tasks estimating as well as time and task reporting
Actively involved in creation of Test Scenarios and Test Cases
Designed Test Plans and Test Cases for User Acceptance testing (UAT), Regression, and Black Box and white box testing with the help of QA teams.
System Testing, CAT testing, end to end testing, regression testing, Smoke and UAT testing
Logging and tracking Defects in HP ALM
Working closely with developers to fix the logged defect and retesting them to close the defect
Reporting daily status to Project manager and to the Client/ Business on weekly basis
UAT Test Set Up Preparation
Supporting User acceptance testing while determining the critical elements of the project
Research UHG system, inbound/outbound EDI files in case of any issue/discrepancy with one or multiple members
Touch base with state point of contacts if we need any information/confirmation from State Exchange.
Working on recon process for membership from state exchanges of KY and ID.
Define and document EDI business process requirements
Data mining using simple SQL entries
Conducted extensive analysis on migration and conversion of Provider and Member data, Group configurations, plan codes, benefit set-ups, fee schedules, provider pricing, capitation set-ups etc., from Legacy system to Client Server based system
Methodology: Waterfall Methodology and Agile
Environment: SharePoint, Windows 7
Tools Used: Quality Center 10.0, JIRA, MySQL
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