Sales Service Representative

DERIK RISK

**** - *** ****** ****, *********, Toronto, Ontario M9W A6A

C: 647-***-**** / *********@*****.**

CAREER OBJECTIVE

To secure a responsible and challenging position, where my knowledge, skills and expertise will be utilized to contribute to the growth and success of your organization

SUMMARY OF QUALIFICATIONS

Experienced commercial and technical advisor with over 10 years experience in business administration, customer service, management and sales, with extensive experience in the area of truck tires

Strong analytical thinker, with great problem-solving and decision-making abilities and a high level of detail orientation

Remarkable time management skills, with the ability to handle various assignments within a fast-paced, pressurized environment and continuously meeting tight deadlines

Solid experience working on stand-alone basis and within team environments

Goal oriented leader and highly motivated team player who maintains a productive climate and confidently inspires colleagues to meet high performance standards

Excellent computer knowledge of MS Word, MS Excel, and Internet navigation.

Personable professional whose strengths includes a refined sensitivity and ability to build rapport with a diverse workforce in multicultural settings

Results-driven achiever with excellent planning and organizational skills

Fluent in English, French and Spanish

WORK EXPERIENCE

Bilingual Content Analyst

Cognizant Technology Solutions Canada, Inc April 2017– Actual

Process all complaints from Users in timely manner and within time limits.

Apply Policies to all related Complaints for evaluation of cases and their respective solution.

Maintain at all times the quantity and quality requirements

With the appropriate Templates, respond to Users about the final resolution of their cases.

Respond to all queries from peers related to language queues (Spanish & French)

Follow up on all special requests from Team Leadership on studies, analysis, translations...

Submit improvements to processes, methods, practices and Policies

Keep Updated on all frequent changes to Policies and Practices

Be communicated at all times with the Team on Site and overseas.

Warehouse Associate

Form and Build Supply-Brampton Feb 2017– May 2017

Process, package and ship orders accurately

Organize stocks and maintain inventory

Inspect products for defects and damages

Organize warehouse space

Receive, unload and place incoming inventory items appropriately

Abide by all company safety regulations

Contribute ideas on ways to improve or optimize warehousing procedures

Keep warehouse clean and organised daily

Mark and label containers, container tags, or products, using marking tools.

Packager

Crumps Naturals -Brampton Nov 2016 –Jan 2017

Mark and label containers, container tags, or products, using marking tools.

Examine and inspect containers, materials, and products in order to ensure that packing specifications are met..

Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

Stack and pile finished goods into containers.

Pack them following a specific set of instructions.

Move completed packages for loading.

Assemble, line, and pad cartons, crates, and containers, using hand tools.

Warehouse Sorter

Purolator On and Off in 2016

Load and Unload full 40 containers.

Sort the packages on belts.

Internally transport merchandise from one department to another.

Segregate and separate dangerous goods from normal ones.

Distribute pallets of goods per destination.

Unpack items in bulk to individual ones.

Maintain the place in a clean and order conditions

Participates in taking inventory. Maintains storage area, organizes and places stock on shelves. Ensures area is secure at all times.

Shipping and Receiving Clerk

Conval Equipment -Toronto June-Nov 2016

Receives merchandise. Checks and signs delivery slips. Assists with unloading as necessary.

Unpacks merchandise. Verifies the quality and quantity of items against supporting documents. Accepts or returns merchandise according to established procedures.

Completes different forms and prepares documents.

Organizes distribution and shipping of merchandise. Makes necessary verifications against documents, prepares the merchandise and moves to the appropriate area. Handles customer pick-ups.

Contacts resource people for various information. Contacts transport companies and suppliers in order to expedite, trace or return merchandise that does not conform to specifications or purchase orders.

Participates in taking inventory. Maintains storage area, organizes and places stock on shelves. Ensures area is secure at all times.

Technical Service Representative

Shaw Direct TV-Mississauga Nov 2015- June 2016

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Diagnose and resolve technical hardware and software issues involving internet connectivity, Receivers and TV signal issues, all customer’s related inquiries and more;

Research required information using available resources;

Follow standard processes and procedures;

Redirect problems to appropriate resource if necessary

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Stay current with system information, changes and updates

Commercial & Technical Advisor

Adaptare, SRL, Santo Domingo, Dominican Republic 2012-2013

Commercial and Technical Advisor

Bridgestone de Costa Rica, based in Santo Domingo, Dominican Republic 2011-2012

Handled all sales and technical consultation aspects of the commercialization of the Bridgestone company truck tires for Puerto Rico and the Dominican Republic, including new tires and Bandag recapping

Designed and implemented, in accord with the official distributors, the next annual business plans

Assisted the technical department in all its functions, including technically assessing tire damage claims, and educating customers on the cost per mile advantages of our products

Kept track of all the logistics with the distributors, including orders, credit notes, discounts and shipments.

Created new business strategies conducing to sales increase by updating company knowledge of what was being carried out by competitors

Increased sales-in by 30%, with the implementation of a newly created marketing plan

Business Administrator

Embassy of the United States of America, Santo Domingo, Dominican Rep. 2008-2011

Fully administrated inside the premises of the US Embassy, but under the license of the Trattoria La Locanda (SRL), the cafeteria located at the US Consulate, and the fully gourmet restaurant inside the diplomatic organization.

Handled all the Human Resources selection and training for both businesses

Implemented and enforced all policies concerning Food Handling and Manipulation.

Served as liaison between La Locanda (contractor) and The Embassy.

Established all written quality controls to be followed by the staff.

Created local food and gourmet menus and set their prices.

Purchased all needed raw materials for cooking as required on a daily basis.

Registered daily transactions using an MS Excel spreadsheet that adequately served the company’s purposes.

Ensured that the business net gains were beyond the owner’s expectations.

Commercial &Technical Representative / Field Sales Development Trainer

Michelin, (14 countries) / DPV Enforcement (14 countries) 2002-2008

Developed and promoted the brand in four countries, including Cuba, Haiti, Dominican Republic and Jamaica, using outstanding expertise in the area of passenger, truck and industrial tires

Sought and selected the new distributorships where needed and be the representative of the manufacturer

Instilled in existing and potential customers the Cost-Per-Mile philosophy which educated them into the financial advantages of using the company brand

Gave trainings at all levels to ensure in clients a good usage of tires

Kept an eye and detected any possible inconvenience the brand may have and proposed new actions to solve them

Supervised, as main responsible administrator, the growth of the assigned markets

Standardized methodologies and systems for our regional distributors regarding Michelin’s performance of fleet examinations, and made presentations and recommendations based on the manufacturer’s standards.

OTHER WORK EXPERIENCE

Cleaner

MTCC 710, Etobicoke, ON 2013-2014

EDUCATION

Bachelor in Business Administration

Universidad APEC, Santo Domingo, Dominican Republic 1987

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate