Manager Project

Esther Rani

Phone: 893-***-****

E-Mail: adb3fp@r.postjobfree.com

A competent professional, in quest of challenging assignments in Project Planning & Management/ Operations/ Quality Assurance & Control with an organization of high repute.

Professional Summary

Project Management Professional with experience of 10 years in Operations Management, Project Coordination, Milestone Tracking, specialized in Healthcare projects.

Exposure in handling both Onshore and Offshore project transitions.

Project completion well within the time frame and within the budget allocated.

Good in Requirement collection and preparation of various feasibility reports.

Preparation of Project Plan, Work flow and Monitoring & Controlling of the Project Progress.

Solid management skills, capable of leading & motivating individuals to maximize levels of productivity; a knack for motivating large workforces for exceeding customer expectations in the delivery of committed service.

Core Skills

Project Management

Quality Assurance

Client Engagement

Process Enhancement

Complaint Resolution

Transition Management

Team Management

Operations Management

Analytical Skills

Stakeholder Management

Resource Management

Leadership

December 2019 till date

Business Development Associate – Pinnacle Inspire

Developing and implementing client service and retention plans, assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.

Ability to manage multiple projects concurrently and meet deadlines.

June 2018 to August 2019

Client Manager (Freelancer) – Balam Enterprises, Chennai.

Build relationships with key employees among customers

Act as point of contact for complaints and escalate issues as appropriate

Study competition to find new ways to retain customers

Nov’03 – Dec’16 with Acusis Software India Pvt. Ltd., Chennai

Growth Path:

Nov’03 – July’05: Team Member (Quality Control)

Aug’05 – July’07: HTF Lead

Aug’07 – Jul’10: Senior HTF Lead

Aug’10 – Jul’12: Production Supervisor

Aug’12 – Jul’14: Assistant Manager (Production)

Aug’14 – Dec’16: Deputy Manager (Production)

Key Result Areas:

Managed operations, global production service delivery includes transition and supporting global business (24*7) pertaining to Medical Transcriptions at global locations like USA, Philippines.

Lead the successful transition of workflow from Philippines to India resulting to cost savings of 1 million. Travelled to Philippines in 2014.

Implemented Turnaround Time (TAT) management techniques – maintained customer TAT miss % <5 and saved TAT miss penalty.

Customer retention level maintained at > 90%.

Lead Business Analysis activities, liaising with business and technical teams to define business needs and implement solutions that meet business objectives.

Creating/Maintaining Project list with Milestone deliverables, project plans, within budget and delivery due dates.

Expertise in stakeholder management and requirement gathering.

Tools Used

MS project and MS office (Word, Excel & Power point)

Extensive usage of MS Excel (Advanced functions and formulas)

Have knowledge in Project management process and tools.

Jan’02 – Oct’03 with Concorde Pvt. Ltd., Chennai as Quality Analyst

Jan’01– Dec’01 with Exquisite Exports Pvt. Ltd., Chennai as Medical Transcriptionist

May’00– Dec’00 with Exquisite Exports Pvt. Ltd., Chennai as Medical Transcriptionist Trainee

Jul’98– Apr’00 with Apollo Hospitals, Chennai as Secretary to Principal, Apollo College of Nursing

Education

Bachelor of Business Administration from University of Madras, Chennai, 1997-2000

Certification

PRINCE2 Foundation & Practitioner, Skilllogic, Chennai

Lean Six Sigma Green Belt Certification – VarSigma 2017

PMP EXAM PREPARATION COURSE – 35 hours (Pursuing PMP), Member, Project Management Institute (PMI)

Accomplished Diploma (Executive Secretary)

PGDCA from SISI Academy, Chennai, 1999

Declaration

I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

Esther Rani

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