Store Manager

PRISCILLA DALUZ-KOTERBA

*** ******* ******, ********* ** 21787 · 443-***-****

*************@*****.*** · https://www.linkedin.com/in/priscilla-daluz

Dedicated retail professional with more than 20 years of experience in operations, strategic planning and talent development. An accomplished leader and highly capable change agent who constantly develops strategies and facilitates solutions through team driven collaboration. Highly motivated and goal driven individual dedicated to producing above and beyond result.

EXPERIENCE

MARCH 2008 – PRESENT

STORE MANAGER/ REGIONAL TRAINER, Pier 1 Imports

Managed multiple location with a fast pace and high energy establishment.

Established and maintained high quality customer service.

Trained and developed management personnel

Managed financial budget to meet given target.

Conduct monthly store audits

Sales and receipts reconciliation

Managed and supervised 15-20 associates

Prepare monthly/weekly status reports for management

Communicate policy and procedures in writing to client and customers

Timesheet management, including sending reminders and verifying for completeness for weekly and semi-monthly pay cycles

Collect and summarize timekeeping information

Perform extensive data entry in Payroll software for payroll processing.

2000 – 2008

STORE MANAGER, J Crew

Responsible for day to day operations of store.

Direct supervision of retail store employees including interviewing, training, scheduling, coaching, and performance reviews.

Held team accountable for providing quality customer service equal to a personal shopper.

Coordinated sales promos and merchandising throughout the store.

Conducted ongoing recruiting and hiring of retail store team member.

Managed staffing levels and create schedules that support customer service and daily operations within budget. Ensure the accuracy, completion and reconciliation of all financial transactions and operation of point of sale terminals.

Maintained cash control and reviewed all sales discrepancies.

Monitored inventory in/out on a daily basis and computed weekly sales report for management.

Increased sales by 15% for fiscal year 2003, 2004 and 2005.

EDUCATION

2017- PRESENT

ACCOUNTING AND BUSINESS/ MANAGEMENT

Carroll Community College

1601 Washington Rd

Westminster, MD 21157

1993

HIGH SCHOOL DIPLOMA

Longwood High School

SKILLS

Proficient in Microsoft Office

Effectively drive sales through management and sales team

Drive Sales Results

Costpoint

DayForce

Excellent customer service and communication skills

Visual Merchandising

Inventory Management

ACTIVITIES

As former member of the Taneytown Lions Baseball league, I helped increase funds by creating fundraising ideas. I also created a Point of Sale system for the league’s snack bar.

Volunteered in preparing 2018 taxes. VITA or Volunteered Income Tax Assistance is a program that offers help to people with lower income, disable and the elderly.

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