Service Representative Customer

Jul **** - Current

DEBRA O'NEAL

Professional Summary

Certified phlebotomist with expert knowledge of medical terminology and HIPPA compliance. Blood Collection and Specimen Processing with established career working in Patient service centers and Outpatient settings. Customer service specialist for current organization with lab operations and service driven success to promote a quality standard of care. Skills

Aseptic Technique Specimen Collection and Identification Butterfly Syringe

Straight Needle Capillary

Difficult Draws Specimen Processing

Time Management

Experience

Patient service Representative 2

Quest Diagnostics - Folsom, CA

Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

Process blood or other fluid samples for further analysis by other medical professionals. Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests. Train other medical personnel in phlebotomy or laboratory techniques. Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. Match laboratory requisition forms to specimen tubes. Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

Draw blood from capillaries by dermal puncture, such as heel or finger stick methods. Enter patient, specimen, insurance, or billing information into computer. Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use. Education

NCE - Rancho Cordova, ca

NCE

GPA 4.0.

Dean's List Honoree, all semesters.

Graduated in top 1% of class.

Graduated with honors.

Student Mentor

4130 Mcalister Ct, Plumas Lake, CA 95961

Ph: 916-***-****

*********@*****.***

Phi Theta Kappa

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