Desktop Support

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Jay Lakhani

linkedin.com/in/tech-specialist/ *23 Riverglen Dr, SE Calgary, AB T2C 3T2 +1-905-***-**** *****@********.***

Profile

An IT graduate with experience of deskside support and technical specialist in one of the biggest retail companies in Canada, having a strong analytical and technical background as well as the ability to work well with different teams. A self-motivated, organized and curious individual with great communication and decision-making skills.

Technical Skills

Documentation: Microsoft O365 (Excel, PowerPoint, Word, Project, Visio)

Operating System: Windows 98 -10, Windows Server 2008 - 2016, CentOS, Kali and MacOS

Mobile: Android and iOS

Server: Active Directory, DNS, DHCP, GPO, VPN, and RDP

Virtualization: Hyper-V, VMware, and Parallel

Cloud: Experience with AWS, Azure and GCP cloud services

Network Devices: Cisco routers and switches (Basic Configuration, VLAN, ACL, subnetting, SSH)

Regulatory Services: Taking backups or implementing RAID and troubleshooting system/network

Service/Support: ServiceNow, SCCM, Intune, LogMeIn, Remote assistance, MS Outlook & Teams Certifications

CompTIA A+ 2019-2022

Calgary

Microsoft Azure Fundamental AZ-900 2019

Calgary

LPI Linux Essentials 010-***-****

Calgary

Related Experience

Technical Specialist (Co-Op) Canadian Tire

Main Office, Quarry Park, SE Calgary, AB 2019- Jan 2020 Used ServiceNow ticketing system to handle various hardware, software, database, and network issues. Migrated users to Windows 10 system from Windows 7. Assisted remote users using LogMeIn and Microsoft Teams. Assembled, configured, tested and deployed computers and peripherals. Resolved 600+ tickets and migrated 300+ users to Windows 10 in 8 months. Documented troubleshooting steps and installation processes to help L1/L2 support in other regions.

Jay Lakhani 2 *****@********.***

Infrastructure Analyst Southern Alberta Institute of Technology Calgary, AB 2018-2019

Worked in a team for four IT class projects with different scenarios to analyze, design, implement and present a solution. Documentation, hardware selection, networking, planning, and communication were important aspects of all these projects. The fourth and final project was proposed as a solution to “The Sharp Foundation”, a non-profit organization in Calgary that provides housing, healthcare, and support to those living with HIV. The solution highlighted how it would cut down licensing costs.

Web Application Developer (Volunteer) The Gateway Hotel Surat, GJ (India) 2016-2017

During the final year of his bachelor’s degree, Jay with a team of five created a web application using the PHP framework (CodeIgniter) as per the requirement of the hotel. It was a complaint and request handling system for customers as well as employees in different departments. The app was used to generate reports for analyzing and changing priorities of complaints/requests.

IT Specialist (Volunteer) Auro University

Surat, GJ (India) 2014-2016

Developed the website for Model United Nation events, the website was used for registration and for providing updates. Jay also worked with the photography department for editing videos and designing posters, tags & banners for the event. Education

Technology Infrastructure Analyst 3.83 / 4.0 2018 - 2019 Post Graduate Diploma Certificate - SAIT, Calgary

Information Security & Computer Networking 3.91 / 4.0 2017 - 2018 Graduate Certificate - Durham College, Oshawa (ON)

Bachelor of Science in Information Technology 3.2 / 4.0 2014 - 2017 Bachelors Degree - Auro University, GJ (India)

Extra-Curricular Activities

• Home Projects: Automation using Arduino and created a private cloud using raspberry pi

• Self-Taught: Mixing/DJing

• Currently learning: Advance PowerShell and Bash scripting through Linux Academy.

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