JIRA & Salesforce Consultant

***** **** ****** ***** 317-***-****

Indianapolis, IN 46236 ********@*********.***

THELMA AMANDA STEVENSON __ _

Objective

Desire a position utilizing organizational, interpersonal, analytical and communication skills. Particular interest is in Health Care/Business Administration. Will strive for professionalism while providing and retaining a long-term working relationship with clients and corporations.

Education

Indiana University Purdue University of Indianapolis, graduation date May 2003

School of Public and Environmental Affairs

Certificate: Health Systems Management

Indiana University, graduation date May 2002

School of Public and Environmental Affairs

Bachelor of Science of Public Health

Major: Health Administration

Employment

Anthem Blue Cross and Blue Shield (July 2002 – Present)

Business Consultant (June 2019 – Present)

-Responsibilities include creating and maintaining reports for the following teams: FACETS, WGS-SPIDER Migrating platforms, Cognizant & EOC.

-JIRA EBA Work Management (EWM) Administrator and SME:

oWorked closely with Software Engineering team to oversee, manage updates & enhancements/defects/requirements. Resolved defects during UAT, coordinated production releases & release status to Advisory Group.

oDeveloped process & improvements around tools administration for stakeholders

oResponsible for onboarding of system platforms, conducted training sessions of over 400 associates on the different versions of JIRA, documented guidance & provided continual individual/team support.

-Salesforce Classic & Lighting SME:

oProvided deployment training, ongoing support documents & change management support to business users. Developed workflow/job aids using Atlassian Confluence.

oDeveloped, update, exported SFDC reports, analytics, dashboards to support & monitor daily activity and key performance measures

oWorked closely with business leadership to respond to, proactively identify, challenges that can be solved with system, enhancements and/or process improvements

Business Analyst III (Auditor/Reporting) – (August 2005 – June 2019)

–Analyzed business needs to determine optimal means of meeting those needs into application software requirements. Audited pre builds/complex & non complex work. Performed training and was responsible for taking data and developing report, maintained Microsoft Access database to track performance, ability to make on demand reports and queries.

Contract Analyst (November 2003 – August 2005)

–Created benefit booklets, group certificates & individual policy language. Filed new products & revisions to existing products with state DOI.

Customer Service Representative (July 2002 - November 2003)

–Reviewed/provided customer service request by mail, telephone and in person regarding insurance claims/policies.

Activities

Indiana University Alumni Association March 2003 to Present

Skills

Six Sigma Green Belt Certification

Excellent decision-making, critical thinking and self-motivated

Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships

3+ years experience in JIRA & Confluence administration involving creation/management of custom, complex projects, workflows, security schemes, custom fields, dashboards & reports configurations

Contact this candidate