Administrative Assistant Employee Relations

APRIL D. SNOWDEN

**** ************ ******, *******, ** 27607

**********@*****.*** 919-***-****

Dedicated and highly focused team-oriented professional with proven success in Customer Service, Human Resources and Marketing. Excels at prioritizing, scheduling, meeting goals, completing multiple tasks simultaneously under pressure, and following through to achieve project goals. Superior communication and organizational skills.

Highlights:

• Human Resources

o Employee Relations

o On-Boarding

o Recruitment

o Conflict Management

o Project Management

• Customer Service

o Teamwork & Collaboration

o Event Planning

o Organization Skills

o Presentation Skills

PROFESSIONAL EXPERIENCE:

MEREDITH COLLEGE RALEIGH, NC

RESIDENCE DIRECTOR OCTOBER 2018 - CURRENT

• Assists in the planning and monitoring of hall programming and budgets.

• Responsible for hiring and training new employees.

• Supervise three (3) Resident Assistants.

• Develop and administer training for Residential Community Advisors and Resident Assistants.

• Provide coverage for the Residence Life Office and perform other duties as assigned. IXL LEARNING MORRISVILLE, NC

OPERATIONS ASSISTANT MAY 2017 - OCTOBER 2018

• Developed, coordinated and implemented itineraries for traveling, meeting schedules, and outside venue activities.

• Maintained confidentiality of client information, financial data and managed expense reports.

• Coordinated monthly team building activities for the office and planned annual holiday event.

• Facilitated development of office operations and emergency manual; trained new administrative personnel and assisted with terminations(off-boarding).

• Maintained and updated budget spreadsheets for all projects and reconciled any errors.

• Assisted Senior Leaders in drafting and editing memos, reports, and proposals.

• Assisted in the creation of email marketing campaigns and newsletters. UNIVERSITY OF NORTH CAROLINA AT GREENSBORO GREENSBORO, NC ADMINISTRATIVE ASSISTANT AUGUST 2013 - MAY 2017

• Implemented and enforced all University and On Campus Housing policies.

• Worked with Co-Resident Assistant to execute creative programs to foster student development politically, socially, and culturally.

• Mediated and provided conflict resolution in a professional and timely manner.

• Invested in mentoring relationships with students

• Managed maintenance request, incident reports, and room transfers. EDUCATION:

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO - GREENSBORO, NC Bachelor of Arts in Communication Studies – Sociology DECEMBER 2017 Relevant Coursework: Relational Communication, Communicating Ethically, Organizational Communication, Conflict Communication, Crisis Communication, Communication in Workplace Relationships and Intercultural Communication REFERENCES:

Available Upon Request

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