Network Engineer Maintenance
Resume:
Achraf Mellah
Post Box No: *****
Doha, Qatar.
Mobile: +974-********
Email: adb2rk@r.postjobfree.com
Career Objective
To excel in the field of Information Technology and to be a part of Hospitality industry which uses the enhanced technologies where my abilities in Information Technology – Operations and Project Management knowledge will be optimally utilized. Summary
Having more than 10 years of vast experience in the hospitality Industry.
Sound knowledge in the Hotel IT Systems.
Excellent interpersonal and communication skills.
Highly self- motivated and able to set priorities effectively to achieve immediate & long term goal.
Vibrant team player with belief in taking positive approach towards issue resolution. Professional Experience
2015 December – Present: IT Supervisor
La Cigale Hotel, Doha - Qatar (Member of Leading Hotels of the World) Job Responsibilities
Managing the Hotel IT network infrastructure which is spread over 22 floors.
Managing different Hotel software in coordination with the vendors
Maintaining the network switches and other network components.
Maintaining the 40 Servers in order to keep the maximum uptime.
Managing the backup of Hotel systems and applications.
Creating and administrating user accounts and manages user profiles.
Managing File Server and Print server services.
Managing the Guest room Technologies like IPTV, IP Telephones, iPads etc.
Maintaining the inventory of hardware and IT related devices.
Ensuring instant IT support to the computer users on the hardware and various applications.
Managing and tracking of entire IT assets using Asset Management system.
Taking care of Wi-Fi in the Hotel by managing 270 Access Points.
Coordinating with IT infrastructure support team and solving the major issues.
Taking care of CCTV system in coordination with the vendor.
Planning of IT system requirements for the future.
Configuration of Avaya phones, both IP and Digital.
Maintenance and configuration of guest room Online Door Lock (Miditec) system.
Installation and administration of Kaspersky Antivirus on servers and user desktops.
Auditing of Servers and Applications.
2012 August – 2015 December: IT Technician
La Cigale Hotel, Doha - Qatar (Member of Leading Hotels of the World) Job Responsibilities
Installation, configuration and maintenance of 245 Desktops/Laptops and 85 printers.
Installation of hotel applications on user computers.
Handling of guest complaints and requirements with perfection.
Maintenance of Desktops, Printers, POS Workstations, POS printers, Wireless access points and network switches.
Troubleshooting of Avaya, analog, digital and IP phones for admin and the guest.
Maintenance of guest room Online Door Lock (Miditec) system.
LAN cabling and port termination for new outlets and offices.
Providing IT support to the rented offices.
Polycom Video and audio-Conferencing System set up. 2010 August – 2012 June: IT Support Services
RAFIK PUBLICITE, TUNIS – TUNISIA
Job Responsibilities
Logging and processing support calls
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades
Investigating, diagnosing and solving computer software and hardware faults
Repairing equipment and replacing parts
Technical Skills
Experienced in both Domain and Workgroup environments in Microsoft operating systems such as windows server 2019, server 2012, server 2008, server 2003, windows 10 and windows 7.
Providing technical support on Microsoft operating systems (windows10, windows8 and windows7).
Installation and maintenance of windows servers 2019, servers 2012, server 2008 and server 2003.
Knowledge about Opera Interface.
Antivirus and patch management for client and server systems.
Data protection and maintenance of healthy network using different backups and recover strategies.
Restricting hardware and network related problems.
Configuration of network and local printers.
Basic knowledge about Cisco devices.
Cisco switch and Vlan management.
Configuration of wireless access points and routers.
Experienced in PC assembling, OS installation, networking and troubleshooting Applications
Opera Version 5.0.05
Micros Simphony POS 2.9
Micros Point of Sale 9700 V 3.6
Unicom POS
Material Control- Micros Fidelio
Oasys, eHCM – (HRIS)
FCS UNICORN, Win suite & Win voice
ACE Financials
Avaya PABX with Digital & IP Phone system
Midi tech Door Lock System (MTZ)
Ant labs Internet system
Techno Serve- Amino IP TV system & Digital Signage System
Microsoft Exchange Server
Domain and Active Directory Infrastructure.
Visitor- Adria Scan ( Club Membership Software )
Samsotech- VICAS ( Passport Scanning System )
TAC-Reservation Assistant (SPA Software )
Attendance Management System
Symantec Backup system
Antivirus Server
File server
Fax server
Polycom Video Conference System
CCTV system
FA (Fixed assets management)
Adobe Photoshop, Adobe premiere, Pinnacle Studio
AutoCAD
Academic Qualifications
Diploma of senior technician in IT management, Arrobas Institute Gabes Tunisia. (2008- 2010)
Coursework in Bachelor's degree in Life Sciences, Faculty of Sciences Gabes
(2002-2006)
Reference
Mr. Ammar Al Baik, IT Director, La Cigale Hotel, Doha, Qatar Email: adb2rk@r.postjobfree.com
Mr. Mazen Mhanna, HR Manager, La Cigale Hotel, Doha, Qatar Email: adb2rk@r.postjobfree.com
Personal Details
Date of birth : 28 APRIL 1983
Permanent Address: 60, Suhaim bin Hamad Al sadd Doha Languages : English, French and Arabic
Marital status : Married
Nationality : Tunisian
Declaration
I hereby declare that the above furnished details are correct to the best of my knowledge and belief.
Achraf Mellah
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