Customer Service Sales

CURRICULUM VITAE

Personal Details

CATHERINE NJERI MBURU

P.O Box 112**-*****, Nairobi

Email: *****************@*****.***

Mobile No: 075*******

Nationality: Kenyan

Languages: Fluent Spoken and Written English and Swahili

Marital status: Single

Career Objectives A highly motivated and result oriented professional with knowledge and experience Hotel Management. I possess a proven ability to ensure that, laid by the institution are adhered to and implemented effectively. My goal is to secure, Hotel Management position with an organization that develops and sustains its workforce while striving towards business growth.

Personal Attributes

I am organized with excellent time management, prioritization skills and good attention to detail, strong communications (both written and spoken) and interpersonal skills. Moreover, I have the ability to work effectively in a team environment, and with minimum supervision from seniors.

Education and Professional Qualifications:

2014: Unity College of Professional Studies

Certificate in computer application packages

2010-2013: Shauri Moyo High School

Kenya Certificate of Secondary Education,

2009: Bondeni Gilgil School

Kenya Certificate of Primary Education,

Key Professional Skills:

oIntegrity, commitment to service and respect for diversity

oAbility to quickly learn new systems, processes/procedures and adapt local practices to global standards

oSkilled in various computer software and operating systems

oAble to exceed customer expectations with product knowledge & expertise

oSkilled in public creation, awareness and execution of public relation strategies

oAbility to work under pressure

oAbility to meet deadlines

oExcellent attention to detail, accuracy and proper documentation

oGood presentation skills

oConfidentiality and high integrity

PROFESSIONAL EXPERIENCE

Sales Lady;

Super Collections (Nairobi-Kenya), 2016

Duties and Responsibilities:

oNegotiating product terms with the clients;

oSelling the organization’s products;

oCollecting the relevant information for building and updating the customers’ database;

oassisting in laying down marketing and selling strategies

oParticipating in market campaigns and promotions

oProviding management with regular marketing intelligence

handling clients enquiries;

oAssisting in development and implementation of marketing plans as well as

providing regular sales reports to the management as required.

Waitress;

Moustache,(China)Ma,2017 ;

Duties and Responsibilities:

oGreeting and escorting customers to their tables

oPresenting menu and provide detailed information when asked.

oPreparing tables by setting up linens, silverware and glasses

oInforming customers about the day’s specials

oOffering menu recommendations upon request

oCommunicating order details to the Kitchen Staff

oServing food and drink orders

oChecking dishes and kitchenware for cleanliness and presentation and report any problems

oArranging table settings and maintain a tidy dining area

oProviding excellent customer service to guests

oChecking with customers to ensure that they are enjoying their meals and take action to correct any problems.

oCommunicating with customers to resolve complaints or ensure satisfaction.

Hobbies

Cooking

Swimming

Watching the Horizon

REFEREES

Please feel free to contact the under mentioned in regard to my competence, work ethic and performance.

ANUSU TOLBER

Principal

Shauri Moyo High School

Cell no. 072*-***-***

IBRAHIM

Cell no. 072*-***-***

Contact this candidate