Senior Client Service Executive (Senior Account Executive)
Resume:
Arun Kumar C
B. Com, M.I.B
Phone: +91-75-98-571***
E-mail: **************@*****.***
An accomplished professional with experience in maximizing customer satisfaction through client service initiatives and dynamic team leadership and expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements.
Skills:
Marketing Automation Platform – Eloqua, Pardot, Marketo, Adobe Campaign CRM – Salesforce
MS Office 2016 – Excel, PowerPoint, Word, Outlook
Operating Systems – Windows 8, 10
Other skills – IBM AIX 6.1 & 7.1, Redhat Linux 7, DTP Work Experience:
Having 3.8+ years of work experience in business development, project management, marketing automation support and lead management optimization and handling client requirements, client calls and helping the client to get the best and handling a team of client success executive. Verticurl (A WPP Company)
Senior Client Service Executive (May 2016 – Till date) Project Management and Business Development
• Collecting requirements and requests from clients for new projects, manage client expectations externally while overseeing the delivery team internally to ensure quality.
• Acting as liaison between delivery team and the customer to serve as a subject matter expert on marketing automation and CRM technologies.
• Preparing project plans, monitor task completion, track deadlines and milestones.
• Identifying resources needed and assign individual responsibilities.
• Closely monitoring adoption rates of assigned accounts.
• Preparing weekly status reports and conduct weekly update meetings with clients, along with engagement reviews on a Quarterly basis.
• Preparing different types of report.
• Providing keen insight into exactly how customers are using the service, the pros and cons, and identification of areas for improvement.
• Effectively apply our methodology and enforce project standards and follow quality assurance procedures.
• Advise clients on industry best practice on marketing automation.
• Acting as the consultant for the client.
• Research and suggest to internal team/client how to automate and simplify the complex process.
• Regularly monitoring the new features and benefits to be available for the clients. Marketing Automation Support
• Serve as a marketing automation resource for clients to facilitate client requests for minor updates or changes to campaigns.
• Periodically generate reports from CRM or marketing automation technologies, analyze results, and provide recommendations to clients for improvement.
• Create, design and coordinate implementation of demand generation programs in Marketing Automation Platform(s).
Lead Management Optimization
• Working collaboratively with the agency, develop, implement and monitor lead management processes across client organizations.
• Serve as though leader in developing strategy for optimization of lead conversion to revenue. Team Handling
• Handling a small group of client services team along with the clients. Education:
Master of International Business (May 2016)
PSG College of Arts and Science, Coimbatore.
B. Com (May 2014)
Loyola College of Arts and Science, Chennai.
Higher Secondary (May 2011)
The Sivakasi Lions Matric. Hr. Sec. School, Sivakasi.
SSLC (May 2009)
K. Kamarajar Matric. Hr. Sec. School, Sivakasi.
Certifications:
• Oracle Eloqua Marketing Cloud Service 2017 Sales Specialist.
• Oracle Eloqua and Oracle Content Marketing Cloud Service 2013 PreSales Specialist.
• Oracle Eloqua and Oracle Content Marketing Cloud Service 2013 Sales Specialist. Personal Strength:
• Ability to lead the team at any type of projects.
• Positive Attitude
• Ability to handle crunch situations.
• Managing the team to give the best.
Additional Information:
Date of Birth – 2nd May 1993
Languages – English, Tamil
Address – Sabari Illam, No. 90, Civil Aerodrome post, Avinashi Road, Sitra, Coimbatore – 641014
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