Retail professional,store manager,stock management,inventory control

E-mail –

***********@*****.***

Mobile -056*******

Qualification –MBA

Experience – 6 years

Age -31

Visa status – visit visa

AREAS OF EXPERTISE

Business Development

Customer Satisfaction

Administration

Visual Merchandising

People Management

Retail Marketing

Improving

inefficiencies

Operations

Management

Retail Logistics

Retail Buying

I T SKILLS

Customised ERP software-

Acme (Jewellery software)

SAP level 1

MS Office

Photoshop

CAREER STATEMENT

“I feel that my greatest

strengths are firstly my ability

to provide effective line

management to all the retail

staff who I am responsible for.

Secondly my skill at improving

efficiencies of retail trading

operations to maximise

revenue, thereby help to ensure

that all sales targets are met.

Thirdly my real passion for the

retail industry as a whole

which allows me to spot trends

and changes in fashion before

they become mainstream”.

Nisam P A

NISAM P A

Retail Professional / Store keeper /Administrator

PERSONAL SUMMARY

MBA Professional with more than 6 years of experience in Retail manager, store in charge, Administration, sales & accounts fields. Seeking an employment that allows me to grow professionally while being able to utilize my strengths and skills for the benefits and achievements of organization goals.

An ambitious, creative and highly motivated individual, who has a passion for the retail industry and an uncompromising commitment to quality and outstanding customer service. Having a proven track record of maximising retail sales by providing a enjoyable shopping experience for customers, and a comprehensive management, planning and support service to all retail staff. Able to create a unique experience for customers by giving them easy access and guidance to all store department from beginning to end. GOODWIN JEWELLERS PVT LTD, MUMBAI, INDIA

RETAIL MANAGER February 2015 – May 2019

Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.

Driving operational, visual and customer service standards in store.

Monitoring and reviewing store performance on a regular daily, weekly

and monthly basis.

Implementing store compliance and health and safety procedures.

Maximising sales through effective merchandising and marketing.

Deciding on store layouts.

Recognising and rewarding good staff performance.

Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.

Developing business links within the local community.

Working with the visual team to manage displays within the store.

Recruiting the right people with the right behaviours in to the right jobs and ensuring they are given access to the right training.

Actively monitoring competitor activity.

Managing the store profit & loss account within budget.

Getting feedback and capturing data from customers. GOODWIN JEWELLERS PVT LTD, MUMBAI, INDIA

ASSISTANT ADMINISTRATOR & TEAM LEADER April 2013 – February 2015

Leading and motivating colleagues in everything from stock replenishment, customer service right through to setting up displays and driving sales. Deputising in the absence of department managers, and doing everything possible to drive the business forward.

Leading, driving, energising and motivating teams to do better.

Planning and delivering initiatives for market growth.

Providing a safe and secure retail environment for shoppers.

Proposing and implementing promotions and special offers.

Deciding on service standards.

Mentoring new employees.

Controlling and maintaining the budgets and expenditure.

Implementing and managing the shops security and anti theft policies.

Ensuring the store operates efficiently and effectively in all operational areas such as stock control, admin and presentation.

PERSONAL SKILLS

Time Efficient

Decision Making

An Eye for Detail

Tactful & Articulate

Problem Solving

Administrative Organising

Team Player

Conflict Resolution

Professional Mannerisms

Integrity

INTERESTS

Projects & surveys

Travelling

Sports

PERSONAL DETAILS

DOB-30/05/1988

Sex – Male

Nationality – Indian

Visa status - visit visa

Languages –

English, Hindi,

Malayalam, Tamil

T: 056*******

E: ***********@*****.***

KEY COMPETENCIES AND SKILLS

Retail

Quickly responding to customer complaints, requests and comments.

Brand Integrity and market awareness.

Developing customer service procedures, policies & standards.

Driving operational, visual and customer service standards in store.

Commercial & Business awareness.

Able to come up with new ideas.

Comprehensive knowledge of all relevant health and safety issues.

Ability to organise & prioritise workload within a retail setting.

Effectively maintaining stock levels and ensuring the quality of supplies.

Always putting the customer first.

Managerial

Analysing and researching trends within the retail sector.

Personally ambitious and achievement focused.

Putting customers at the heart of all decisions.

Managing stressful situations.

Able to tactfully deal with difficult customers.

Enforcing strict rules and regulations in the workplace.

Clearly communicating corporate information to staff.

Strong organisational capabilities.

Selecting, building relationships with and managing suppliers.

Implementing pricing strategies.

Personal

Possessing a professional, focused and understanding attitude towards

customers.

Committed to continuing education and training.

Ability to respond quickly to emergencies.

Strong influencing and communication skills.

Ability to pick up new skills and knowledge quickly.

Having a flexible attitude and positive approach.

Ability to concentrate for long periods.

Responsible attitude & willing to undertake additional professional responsibilities at local, regional or national levels.

Willing to work evenings, early morning and weekends. ACADEMIC QUALIFICATIONS

Bharathiar University- Coimbatore, 2010 - 2012

MBA – HR

Bharathiar University- Coimbatore 2006 - 2009

BBM - Batchelor of Business Management

REFERENCES – Available on request

Contact this candidate