Customer Service Representative
Resume:
Melissa Zuro
***********@*****.***
Extremely ambitious and hardworking professional seeking an opportunity in the healthcare field where I can apply my customer service and office experience. Highly inspired to go above and beyond by achieving both personal and professional objectives. Looking to becoming a part of your team.
Education
Carrington College Online Graduation: 07/2016
Medical Administrative Assistant Certification
Skills Include:
Proficient in the use of Microsoft Word, Outlook, PowerPoint and Excel programs.
Administration skills including: Customer service, managing multiple phone lines, faxing/scanning, emails and memos, filing, patient scheduling, reminder calls, clerical, bookkeeping functions, managing patient copay and payment processing.
Comfortably and efficiently adapts to any environment while promoting successful functioning of the company.
Medical terminology, HIPAA & OSHA compliance, insurance claims processing,
Insurance verifications, referral processing, Electronic Medical Records (EMR),
Anatomy, Physiology, Pediatrics, Gerontology, Cardiovascular, Pharmacology, exams and procedures.
Employment History
Customer Service Representative January 2007 to September 2007
Restoration Hardware, Tracy, CA
Excellent demonstration of product knowledge and customer service.
Systematically managed the ordering/re-ordering and tracking of supplies.
Effectively assisted consumers in trouble shooting and uncovering solutions.
Front Office Receptionist November 2002 to December 2003
The Jumper Shop, Livermore, CA
Promptly, accurately, and courteously managed multiple phone lines.
Demonstrated accuracy in all administrative assignments including handling invoices, memos, coordination of care with parent company, filing, and email communications.
Coordinated luncheons for business meetings; including ordering, planning, and scheduling.
Customer Service Representative March 2001 to March 2002
Semi-Conductor Solutions, Tracy, CA
Managed the production office by maintaining inventory and supplies.
Displayed proficiency in product testing of computer chips.
Processed consumer stock requests.
Cashier April 2000 to December 2001
Van’s Ace Hardware, Tracy, CA
Provided service and cashier assistance for customers purchasing hardware supplies.
Utilized product knowledge to assist in generating sales revenue.
Engaged in the marketing of products by enhancing displays throughout the store.
Contact this candidate