DERRICK HOLCOMBE
**** ****** ******, *******, ***** 77021
adb2d4@r.postjobfree.com – 713-***-****
PROFESSIONAL SUMMARY
Computer Support Specialist that provides technical assistance to software application users. Able to Identify, analyze, isolate, troubleshoot, and resolve technical problems related to software applications.
EDUCATION
PRAIRIE VIEW A&M UNIVERSITY, ROY G. PERRY COLLEGE OF ENGINEERING, PRAIRIE VIEW, TX
Bachelor of Science in Computer Engineering
PROFESSIONAL EXPERIENCE
Virtuo Group (City of Houston) Houston, Texas (Contract) Sep 2019 -Nov 2019
Mobile Engineer Support
Backup & Transfer Cellphone Data to New Phones
Inventory of Old & New Cellphones
Assisted customers with setup of devices and troubleshoot technical issues.
Trained newly hired Phone Technicians on standard operations procedures, how to setup and use company
Spring Branch ISD Houston, Texas (Contract) Aug 2018 -Oct 2018
Information Systems/Desktop/Laptop Support
Troubleshoot Windows 10 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 10 based computers
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Asset Management Inventory
Imaging Windows & Mac Machines
Troubleshooting Promethean Activboard
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Desktop/Laptop Setup & Refresh
Harris Health System Houston, Texas (Contract) Feb 2018 -May 2018
Information Systems/Desktop/Laptop Support
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Imaging Windows & Mac Machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Maintained Help Desk specific applications and assisted in refining procedures
Desktop Setup & Refresh
Backup & restore data back to users computer
Marathon Oil Corporation/Pomeroy Houston, Texas (Contract) Sept 2014-Oct 2017
Information Systems/Desktop/Laptop Support
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Provided end-user technological support for computer and LAN related issues
Setup, refreshed and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded to ticket request for technical support
Imaged Computers to Windows 7
Assist with Backup & restore of data back to clients computer
Assisted with Desktop/Laptop Setups during moves from one office to another
Cisco VoIP Phone Setup
Provided desk side user support for migrated users – Next Day Support (Windows 10)
MRC (McJunkin Red Man Corporation), HOUSTON, TX (Contract) June 2014-July 2014
WIN7 Migration Technician (PC-1):
Conducted data back-up of user profiles
Conducted physical inventory of hardware
Windows 7 Image upgrades process execution
Coordinated Network installation of software package
Operating System upgrades in place and hardware replacements
Adherence to Pre and Post Image Checklist
Documented and reported work efforts daily
Imaged (either by network or USB Device) identified computers
Installed identified additional software and or hardware using provided instructions
Deployed systems as directed in a consistent manner – PC replacement/refresh/RAM upgrades
Ensured that imaging, application installation, and computer installation is successful
Installed Network printers and test printing
Provided desk side user support for migrated users – Next Day Support
KBR, HOUSTON, TX (Contract) August 2013-Dec 2013
Desktop Support Technician
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Migrated Computers to Windows 7
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Maintained Help Desk specific applications and assisted in refining procedures
Backup & restore data back to users computer
COMPUCOM/TRANSCANADA, HOUSTON, TX (Contract) April 2013 – June 2013
Desktop Support Technician
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
Migrated Computers to Windows 7
Provided end-user technological support for computer and LAN related issues
Setup, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues.
Monitored and responded phone and e-mail requests for technical support
Maintained Help Desk specific applications and assisted in refining procedures
Backup & restore data back to users computer
K-FORCE/CARRIZO OIL & GAS, INC, HOUSTON, TX (Contract) March 2013 - April 2013
PC Technician
Troubleshoot Windows 7 software problems and various hardware problems.
Hardware and software installation and configuration on Windows 7 based computers
PRAIRIE VIEW A&M UNIVERSITY, PRAIRIE VIEW, TX
COLLEGE OF ENGINEERING ASSISTANT COMPUTER TECHNICIAN Jan 2009 - Dec 2012
Worked with College’s Systems Analyst to set-up the NASA L-3 Communications lab involving CentOS installation, configuration and networking. Utilized VMWare for cross operating systems applications.
Hardware and software installation with computer and network troubleshooting in the Teamcenter, Mechanical, Civil, and Chemical Engineering computer labs utilizing Altiris software for imaging solutions.
Directly assisted Dean’s Office with computer, network, multimedia, administrative, and SACS/ABET goals.
Planning, installation, and configuration of Linux based CENTOS on over 20 node computers in the Advanced Technology Computing Lab to include installation and configuration of DNS and TCP/IP.
Troubleshooting and resolving wireless network, software and hardware problems to include Cisco Clean Access agent configuration, security updates, and malware/spyware/virus/trojan remediation.
KPVU 91.3 FM COMPUTER TECHNICIAN Jan 2004 – Dec 2008
Troubleshoot Windows XP software problems and various hardware problems.
Hardware and software installation and configuration on Windows XP based radio station computers
PROFICIENT TECHNICAL SKILLS/PROJECTS
Operating Systems: Microsoft Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2003, CENTOS 5.2
Application: Microsoft Office Suite: PowerPoint, Word, Excel, SharePoint
Enterprise: Altiris Deployment software, Cisco Clean Access Agent
Disk Protection: Windows Steady State; Credant; BitLocker
Sit-to Stand Desk Project
Windows 10 Migration Project
Tech Refresh (Windows XP, Windows 7, Windows 8, Windows 10)
Cabling
Asset Management Inventory
Active Directory
PROFESSIONAL AND CAMPUS ORGANIZATIONS
ENGINEERING TECHNOLOGY ASSOCIATION (ETA) SCHOOL CHAPTER
INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS (IEEE) SCHOOL CHAPTER
CERTIFICATIONS
APPLE CARE (ACMT 2015)
Hewlett Packard