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Manager Customer Service

Johnstown, CO
February 29, 2020

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Bryn Stoffel

**** ******* *****

Fort Collins, CO 80528



Adept at quickly assessing needs, organizing plans, and developing effective solutions. Successful track record of handling a diverse set of responsibilities. A maximizer, meaning that I am able to bring any task big or small to their fullest potential. Detail-oriented, personable, and professional. Education

AUGUST 2013- MAY 2018

Colorado State University, Fort Collins, CO- Communication Studies with a Business Minor Developed intuitive skills in interpersonal communication, group communication, public speaking, and rhetoric. Also engaged in marketing, management, accounting, finance, and economics. Experience


The Hilton, Fort Collins, CO - Assistant Event Manager

● Execution of Banquet Event Orders for business meetings and social events.

● Responsible for all aspects of logistics for each function - decor, audio/visual, and physical arrangement of event space.

● Educated in Delphi and ADP computer systems.

● Accountable for manager on duty shifts that include managing all of the hotel and any guest concerns and developing a manager on duty standard operating procedure. JULY 2017-OCTOBER 2018

The Summit, Windsor, CO - Bartender/Banquet Server

● Oversaw banquet functions including catering, room setup, and tear down

● Responsible for training manuals and ensuring that new staff members were held to company standard.

● Delivered a consistently high level of customer service to each guest DECEMBER 2016- JULY 2017

Mimi’s Cafe, Loveland, CO - Bartender/Server

● Earned top sales within one month of hire (including specialty appetizers, entrees and desserts).

● Trained new servers on guest service expectations, safety procedures, and restaurant protocol.


● Managed bar inventory by estimating demand for product to maintain appropriate stock. APRIL 2016- DECEMBER 2016

Highland Meadows Golf Course- Bartender/Server

● Maintained stock levels of liquor, beer, and wine to prevent shortages of critical items.

● Accurately balanced a cash drawer of $300 at all times.

● Participated in setting up special events and private parties. MARCH 2015- MARCH 2016

Palomino Mexican Restaurant- Bartender/Server

● Managed the training protocol for the serving and bartending staff.

● Assisted in catering events including the set-up, service and clean-up.

● Helped to innovate the bar regular with unique and creative cocktails.

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