Customer Service Care

T I N I S E B A S T I A N C V ****

Tini Sebastian

Mazyad village, Abu Dhabi,

United Arab Emirates

Mobile: +971**-***-****. Email: *********@*****.*** Administrator – HR

HR Administrator –Office Administrator - Primary Teacher-–Finance Asst. Admin professional and HR generalist educated in HR and admin with background of finance and with wide exposure in various administrative roles within region’s best known organizations. Working with such eminent organizations and industry leaders has provided me with the right knowledge, industry insights which add to my enthusiasm and urge to do more.

PROFESSIONAL EXPERIENCE

GOODWILL CHILDREN PRIVATE SCHOOL Office Administrator

(British School ) Abu Dhabi / Co- Teacher/ (Primary) AUG 2018 to JAN 2019 -Temporary

GIIS, Abu Dhabi Co-Teacher (Primary)

DEC 2017 to AUG 2019 -Temporary

Planned curriculum and taught a group of 25 students in subjects including writing, reading, math, science, and social studies. Instructed students individually and in groups, adapting teaching methods to meet students' varying

needs and interests.

Excellent communication skills to deliver & present lessons in an interesting and fun manner. Having creative bent which helps in delivering lessons through activity based learning and re-enforcing the elementary concepts into kids minds through formative approach. Trained in Pedagogy of Social Science, Primary Environmental Studies, Math’s & Language. Also Experienced in creating and managing lesson plans in line with ADEK mandates.

Extra-Curricular Activities Asst. Coordinator well versed in Choreography, Bollywood Dancing and preliminary yoga.

Proactively communicated with parents regarding each student's progress, upcoming assessments or projects, & school events to increase parental care and coordination. T I N I S E B A S T I A N C V 2020

Created & maintained progress reports for each student. Conducted daily progress and behavior monitoring to facilitate student achievement and parent-teacher meetings. ALDAR PJSC (Retail Division) Abu Dhabi, UAE

Lease Administrator Sep. 2014 to Mar. 2017

Asset Management

Directly reports to the Director of Leasing – ALDAR Retail Division Manage Leasing Administration to ensure that requirements of various Leasing Managers are met and delivered of multiple projects primarily Al Jimi Mall and Yas Mall but also involved in other projects such as World Trade Center (Abu Dhabi), Shabhat Plaza etc. Generating and publishing all issued documents with precision of all information in each documents such as Offer Letters, Lease Agreements, Lease Approval Forms, Surrender Approval Forms, Licenses, NTC’s,customer care and etc. Manages the Leasing Progress Weekly and Monthly Report. Manage Tawtheeq Tenancy Contract System. Manage ERP Property System by ensuring all information mentioned in each contracts or Lease Agreements are properly recorded/encoded in the system In Charge of pulling all information together to create management month end report that is being submitted to the stakeholders.

Communicates with Retailers (customer service ) and Prospective Tenants with regards to renewals, renewal negotiation, tenant liaison, legal document collection during leasing and renewals.

Assist in financial duties including collection of outstanding payments, rent invoicing, CAM charges and Chilled water charge invoicing, cheque collection and receipt generation

CONTRACT RESOURCES LLC Abu Dhabi, UAE

HR and Office Administrator April 2014 to Sep 2014

(Temporary)

CONTRACT RESOURCES Abu Dhabi: Oil Field Services LLC Company undertakes specialized services to Oil & Gas Industry in the Middle East & Asia and various other parts of the world. It’s a MNC with Middle East head office at Abu Dhabi Administering incoming / outgoing calls, letters, Emails & faxes. Supervise both Business Center and Telephone Switchboard simultaneously

Assisting the 3 Regional Managers with executive secretarial support and assistance. Ticketing and travel agency management for all company related travel in the region and abroad. Collating all documents and coordinating with PRO on all required Visa Processing, insurances and other travel documentation. Maintain effective documentation & filing, regularly review, update and ensure all documents can be readily retrieved.

Office admin activities like dispatch and tracking of LPOs, RFPs, invoices, balance sheets etc.

T I N I S E B A S T I A N C V 2020

NETPIPER.COM Dubai, UAE

HR and Admin Secretary Jan 2010 to May 2011

Marketing, brand management and direct marketing company, first in UAE to have introduced SMS marketing. Major clientele include big names as Al Futtaim, Debenhams, UAE Exchange, Damas, IKON Advertising, Al Habtoor group, Gulf News Time Office Management (Maintaining records of attendance, leave, maternity etc. Maintaining Salary Sheet, payroll cycle & monthly salary processing.Office admin activities like generation of LPOs, RFPs, invoices, balance sheets etc., follow Up on payments and cheque collection.

Preparation of Appointment Letter, Contracts, and other HR related correspondences. Collating all documents and coordinating with PRO on staff Visa Processing.Maintaining of Daily Bank Position with details of PDC’s and to keep track of the same on day to day basis. Assisting Accountant in Maintaining Proper P & L a/c

& Balance sheet with details like provisions, prepaid expenses, depreciation of assets. Assisting General Manager on the complete recruitments procedure. To develop and implement recruiting processes and procedures. (Out Sourcing) Maximize employee satisfaction through prompt resolution of issues and implementation of various motivational schemes.Where appropriate provide information and advice on Human Resources Management issues to staff and ensure effective communication with all staff to maintain ethical and transparent working relationships.Optimize resource utilization to maximize productivity. Ensure compliance to organizational standards and performance management system.Continually develop and maintain HR policies and procedures.

Vinton Engineering Ltd. Ernakulam, India

Executive HR and Admin Jul 2009 to Dec 2009

An engineering company with a proven track record of more than 40 years and staff strength of over 260 employees.

Arranging day to day manpower & manpower supply as per the production schedule & Coordinating with Labour contractors & their bills, invoice and payments Looking after the insurance policies, such as Medi-claim, Personal Accident and Preparing, updating and maintaining MIS reports

Handling the complete payroll cycle for the temporary staff.Estimate, verify & finalize workforce as per need of various production units. Writing interview summary forms, assessment & interview summary reports. Sourcing the resumes in existing database, conducting written test (Aptitude & Skill test), organizing & scheduling interviews, provide candidates by screening, interviewing & testing applicants for final selection by the division heads.Conduct TNI (Training Need Identification), Prepare Quarterly Training Calendars.

Coordinating performance & appraisal of Employees on basis of responsibilities & achievements during the year as per KRAs.

T I N I S E B A S T I A N C V 2020

EDUCATION

Master of Business Administration in Human Resources, Manipal University 2009 Bachelor of Commerce (with Computer Application), Kerala University 2007 TRAININGS, WORKSHOPS & SEMINARS

Teachers Excellence Workshop and yoga classes.

Child Psychology Program and assessing Child needs. Effective Lease Administration Workshop - Oracle Property Systems – In-house Training Middle Management Workshop- Building High Performance Team Customer Service Platform Training - ORACLE Training References:

Glad to present right references upon request

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