Engineer Network

Ahson Sajjad khan

Position: Network/System Engineer

Experience: 03 Years

Educational Qualifications: Bachelor’s Degree in Computer Science Key Skills: LAN, WAN Infrastructure, Microsoft Platforms Mobile: 971*********

Nationality: Pakistani

Current Location: Abu Dhabi, UAE

Email: **************@*****.***

Visa status: visit visa(One Month)

Summary of Career

Network engineer with a hands-on approach and technological mindset for designing and implementing IT network architecture, including configuration, optimization and supporting network management systems. Expert in configuring different networking devices with hands on experience in routers and switches. Achieved hands on experience of hardware and network support at Pakistan Metro BusProject. Achieved Installation and implementation of new modules, servers, hardware, and network equipment. Achieved a professional level in installation, Configuration and Administration of Windows Servers 2012, Active Directory, FTP, DNS, DHCP under various LAN environments. Major Roles

IT/System Engineer at AJK Bank Aug 2018– Aug 2019(1 Years) System Administrator at Inbox Business Technologies. Mar 2016-Jul2017(1 year) IT Officer/Help Desk Engineer at Institute of Engineering & Technology Jan 2015 - Jan 2016(1 year)

(Details on next page)

Academic Qualifications

BS Computer Science – Comsats University Islamabad - Pakistan, Pakistan. 2019 Trainings

Cisco Certified Network Associate(Routing& Switching) Microsoft Certified Solution Associate (Windows Server 2012) Microsoft Certified Solution Expert(Core Infrastructure) Employment Record

AJK BANK

IT/System Engineer

Aug 2018 –Aug 2019

Working as IT/System Support Engineer, major responsibilities include:

Managing and monitoring all installed systems and infrastructure.

Installing, configuring, testing and maintaining operating system, application software and system management tools. Ensuring the highest level of system and infrastructure availability.

Provide product support to all systems and manage all requests for systems and assist to resolve all issues and perform regular troubleshoot on all network issues and analyze all system logs.

Prepare reports for all repair activities and prepare required equipment proposals.

Provide hardware and software support to the end users as per defined SLA. Inbox Business Technologies Ltd, Pakistan.

System Administrator

March2016 – March 2017

As an IT/Network Engineer my duties were to provide IT/Network Support to Automatic Fare Collection and Bus Scheduling System at Pakistan Metro Bus Project.

Achieved hands on experience by configuring Cisco Router, Switches, D-link Modems, D-link access points. Providedsupport on weekends andodd hoursto ensure littletono disruptionof localandoperationalsystems during scheduled maintenance and outages.

Worked with employees to resolve "unsolvable" support requests.

Achieved zero penalty ticket on assigned sites.

Lead the team of 12 Technical Support Engineers.

Responsibilities include the resolution of Incident management tickets from customer using ALEXXO tool. While for internal tickets worked on Helpdesk Support System developed by IBT. For the communication with Principal Vendor i.e. Kent Kart, worked on JIRA forbug tracking, issue tracking and project management.

Experienced in Outlook for formal emails to senior management as well as other vendor’s POCs. Institute of Engineering & Technology Rawalpindi, Pakistan. IT officer/Help Desk Engineer

Jan 2015 – Jan 2016

Worked on Installation, Configuration & Troubleshooting of Windows Server 2008.

Managed the day to day IT troubleshooting for users both locally and remotely.

JDs also include configuration of Cisco Router, Switches, D-link Modems, D-link access points. I was also responsible for the maintenance and configuration of CCTV Cameras and employees attendance system in campus.

Purchased and maintained supply inventory.

Trained new employees on software and company procedures.

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