Engineering Data

Chetan Kumar Chandrashekar, MS, BE

704-***-**** **************@*****.*** www.linkedin.com/in/ chetankumarc21

CORE COMPETENCIES & TECHNICAL SKILLS

SAP Master Data Management * Agile * HP Service Management * ITIL * SDLC Methodologies * SQL * Tableau * MS Office (Advance Excel & PowerPoint) * MS Visio * Business Analysis * Data Analysis * FileZilla * Lean Six Sigma * Project Management * UML* UAT * Stakeholder Management * Release Management * Change Management

PROFESSIONAL EXPERIENCE

IT Division INC Apeiro Technologies, Cumming GA

IT Consultant 01/2019 – Present

Partner with Vendors, External partners and company project teams in assisting project upgrades, technical enhancements and process improvements under the realm of IT Business Services

Assist in IT Project Planning, liaise with developers and support teams to implement process upgrades that meet the industry standards and SLA

Administer data quality checks and present KPI dashboards that suggest improvement measures

University of North Carolina, Charlotte, NC

Graduate Research Specialist Intern, Center for STEM Education 02/2019 – 01/2020

Co-designed and organized engineering related workshops to school kids from grade 5-12

Administered and assisted with the website management related content and updated the databases

Planned and ran STEM K-12 competitions and other events in line with the vision of UNC Charlotte’s Center for Stem Education

Cognizant Technological Solutions, Bangalore, India

Technical Analyst/Business Analyst, Customer Relationship management 7/2011 – 12/2015

Managed and provided production support to the client’s Corporate Functions Corporate Technologies (CFCT) Master Data Management IT Services Division.

Managed all phases of the system deployment life cycle, including business requirements and technical design discussions, prioritization, data migration activities, QA testing, deployment activities, decommissioning of applications and services, communication to stakeholders, monitoring and maintenance using Agile methodology

Assisted Product owner and SME with Sprint Planning, Sprint Background Grooming, Sprint Retrospective, and User Story development

Liaised and Collaborated with Developers, End Users, and SMEs to establish the technical vision and analyze tradeoffs between usability and performance needs

Collaborate with functional and technical teams across all ERP and CRM modules and other applications to define and design proposed solutions that meet business requirements and adhere to application design guidelines, strategies, and best practices under the realm of the client’s SAP Master Data Management applications

Developed internal compliance functions and continuous process improvement through developing KPI dashboards as a model for client reporting endeavors, resulting in streamlining the business processes, transparency, and increased efficiency by 30% over the span of 3 years

Provided QA, System Integration and UAT facilitating on time, on budget and acclaimed go-live enterprise implementation for about 35,000 global users

Administered Data Quality checks in accordance with the business needs and performed data stewardship activities

Administered, managed and resolved Incident, Change and Problem tickets for the client’s Business Management services under the realm of Master Data Management application

Performed extensive system health check and exception handling of SAP Master data Services

Planned and collaborated on ‘Request for Proposal’ discussions with the business development teams and the vertical heads for the acquisition of new projects

Inducted and mentored apprentices and interns on Service Management and Process Compliance in the IT service sector.

Accomplishments:

Enhanced Service performance Score by 30% through continuous Root Cause Analysis tracking complemented with enhanced system updates

Achieved 98% process compliance score as a Compliance lead for seven critical Master Data Management Service projects

Achieved 3 enterprise-level go-live implementations successfully without any rollbacks

EDUCATION AND GRADUATE EMPLOYMENT

University of North Carolina, Charlotte, NC 01/2017 – 12/2018

Master of Science in Engineering Management

Courses: Lean Supply Networks, Quality in Manufacturing Systems, Operations Management, Logistics Engineering and Management, Technological Forecasting and Decision Making, Business Intelligence and Analytics, Advanced Project Management, Engineering Decision & Risk Analysis

Graduate Research Assistant: Department of STEM Education 09/2018 – 12/2018

Graduate Teaching Assistant: Lean Supply Networks 01/2018 – 05/2018

Visvesvaraya Technological University, Bangalore, India 07/2007 – 06/2011

Bachelor of Engineering in Industrial Engineering and Management

Courses: Supply Chain Management, Marketing Management, Engineering Economy, Operations Management, Total Quality Management, Industrial Engineering, Manufacturing Process, Management Information Systems

ACADEMIC PROJECTS WITH RELEVANT BUSINESS APPLICATION

Stability Analysis for Ryder’s Loading PROCESS CHARLOTTE, NC

Performed Data Analysis on Ryder’s Loading data at Electrolux Warehouse using Quality Charts, Root Cause Analysis using Fishbone Diagram and recommended quality improvement measures.

Tugger Route Analysis- Daimler (Mt. Holly Manufacturing Plant) Charlotte, NC

Analyzed the internal logistics of forklift and Tugger routes to optimize the material handling process

Performed Kano Analysis, 5P, 5S, FMEA to assess and suggest reductive measures with potential savings

Factors Influencing the Revenue of CVS Health Mail Choice Program

Studied and Analyzed the Pharmaceutical Supply Chain and the Revenue parameters of CVS Health

Performed Regression Analysis on revenue parameters of CVS Health’s Mail Choice Segment to study the impact on the firm’s revenue generation and suggested improvement measures

Speed Loss Minimization to Improve Line Efficiency -Hindustan Coca-Cola Beverages Pvt Ltd, Bidadi, Karnataka, India

Studied and analyzed the causes of speed loss in reusable glass bottle line inside the bottling plant

Performed Data Collection and Analysis using Quality tools and achieved an improved glass bottle line efficiency by 2.7%

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