Engineer Desktop Support

Saudi Aramco: Company General Use

SHIBI THOMAS

Mobile: +966-*********

E-mail:*******@*****.***

RIYADH-Saudi Arabia

OBJECTIVE:

With proficient experience and qualification in information Technology, I seek a carrier advancement opportunity with an organization, offering growth and potential. My Interest areas are Sever Administration, Virtualization, Active Directory, Infrastructure deployment, operations and anywhere I look for new challenges to surpass and established the things to improve. PROFESSIONAL EXPERIENCE:

12+ years of experience in Administration & Troubleshooting of Windows Servers, Active directory, VMware, Hyper-V, Backup, Citrix XenApp, Application servers & Operating Systems and System center suite services.

ACADEMIC PROFILE:

• Diploma in Electronics &telecommunication engineering.(IETE New Delhi)

• PDC from Sree VYASA NSS College,Vadakkanchery, Kerala

• SSLC from Govt. High School Panjal, Trissur

PROFESSIONAL QUALIFICATION:

• Hardware (A+)

• Microsoft certified system engineer (MCSE)

• Cisco certified network associate (CCNA)

• VMware vSphere: Install, Configure, Manage [V6]

Certification

• Microsoft Certified system administrator (MCSA) (id #3818413)

• Cisco certified network associate (CCNA) (CSCO11173409) (Expired)

• VMware Certified Professional 6 Data Center Virtualization Saudi Aramco: Company General Use

Work History:

1) Company : SAUDI ARAMCO on behalf of Al Falak.

Designation : Microsoft cloud & System Admin

Duration : Jan 2018 to till date

Job Responsibilities

• Administering Citrix cloud environment which hosted 3D & 2D Geoscience applications.

• Troubleshooting the issues in the Citrix platform via Citrix Studio & Citrix director.

• Working on new application installation & publishing in Citrix platform.

• Application migration to RemoteApp Cloud environment.

• Working on the Petro physics applications version upgradation Like DSG, Petrel, Openwork’s,

& drilling applications in cloud environment.

• Managing & Administrating the Web Framework Data management applications like DSIS & DS Analytics.

• Administration of URPortal (DSIS Web framework) Environment.

• Working on day to day application /user related issues and coordinating with concern teams for resolution.

• Working with different Infra teams for the Unconventional application installation & testing on the new cloud RemoteApp environment.

• Interacting with client management to answer questions, problems and requests regarding complex system issues.

• Work with Infra Team for the new server build & configuration.

• Work with the Infra teams to deploy the MS patches & scheduled changes in the underline Production servers for Unconventional Team.

• Work with Vendor for new applications/Infra deployment & Testing.

• Troubleshooting the issues with cloud environment (Hyper-V,VMware & Citrix) 2) Company : YASREF (Yanbu Aramco Sinopec Refining) on behalf of Al Ghunaim IT Designation : System Administrator – Data center, Riyadh Duration : Mar 2016 to Nov 2017

Job Responsibilities

• Managing and troubleshooting Active directory 2012 R2, like Group policy management, site & services, remediation of replication issues and health check of active directories.

• Managing AD Organizational Unit & Privileged User Accounts.

• Managing ADS,DHCP, DNS, Backup, print, Antivirus, Application servers

• Managing and troubleshooting of HP C7000 Enclosure blade health and virtual connect manager tasks like server profile, Network sets, SAN Fabrics, Shared uplinks creation.

• Physical & Virtual server build and decommissioning.

• Troubleshooting of windows OS performance, Application & hardware issues on production environment.

• Server OS, Firmware, Hardware upgradation.

• High availability failover Cluster management.

Saudi Aramco: Company General Use

• Managing SCCM 2012 R2 including 2000+ client and ensuring the Sever patches and Antivirus is up-to-date in the infrastructure

• EMC Networker Backup and Restore solution management.

• Managing and administrating of EMC VNX5500/5800 SAN array- like new initiator registration, storage group creation, Alias, Zone configuration and LUN creation & expansion.

• Vcenter & SCVMM administration.

• Managing and administration of Hyper-V 2012 R2 infrastructures including 300+ virtual machines running on both stand alone and cluster hosts.

• VMware vSphere and Hyper-V 2012 R2 host Build and configuration.

• ESX version up gradation, A, Vmotion, DRS,FT, Snapshots and P2V

• Adding new Disk/Lun(Data store) to the ESX Cluster

• Modification of Virtual CPUs &Virtual Memory to a Virtual Machine

• Configuring and managing Virtual Networks

• Exporting system logs, Installing VMware components

• Trouble shooting on vSphere/VM issues

3) Company : Tata Consultancy Services (TCS)

Designation : Wintel Admin

Duration : Aug 2015 to Jan 2016

Job Responsibilities

Server Management-

• Physical and Virtual server buildand decommissioning

• Troubleshooting on HP blades, Enclosures hardware issues

• Patch Management Using WSUS/SCCMtool

• OS upgrades/Firmware upgrades

• Managing DHCP, DNS, IIS, FTP, Exchange, print, Antivirus, Application servers

• High availability Cluster management

• EMC Networker Backup & Restore

• DR Support

• Troubleshooting of windows OS performance, Application & hardware issues on production environment (P1 & P2 Incidents)

Active Directory Support-

• Promoting a Server to Domain Controller

• Active Directory general health guide and remediation of replication issues

• Group Policy Management Console - New Group Policy Object creation, Linking Existing

• Moving domain wide roles

• Organizational Unit&Privileged User AccountManagement

• Creation of New Subnet and Site link,Addition/Deletion of Groups

• Configuration of Active Directory

Virtual Infrastructure Management-(VMware& Hyper-v,)

• Vcenter & SCVMM administration.

• ESXi, Hyper-V host Build and configuration.

• ESX version up gradation,HA, Vmotion, DRS,FT, Snapshots and P2V Saudi Aramco: Company General Use

• Adding new Disk/Lun(Data store) to the ESX Cluster

• Modification of Virtual CPUs &Virtual Memory to a Virtual Machine

• Configuring and managing Virtual Networks

• Resource management and monitoring

• Exporting system logs, Installing VMware components

• Managing Hyper-V and failover clustering

• Trouble shooting on vSphere/VM issues (P1 & P2 Incidents) Citrix farm Management-

• Installing Citrix XenApp Software, Creating and maintain Cirix Farms

• Adding/Removing the Servers from a Farm, Publishing a New Application

• De-publishing/Removing an Application

• Trouble shooting on Citrix issues (P1 & P2 Incidents) 4) Company : Goldman Sachs (Behalf of Pro Unlimited) Designation : Sr. System Administrator

Duration : Jan 2014 to July 2015

Job Responsibilities

• Part of production support team supporting health and compliance of all Windows physical and virtual servers globally.

• Troubleshooting operating system and server hardware issues for windows environment.

• Responsible for handling critical situations (Severity 1 & Severity 2 calls)

• Windows OS & AD Incident/Production Management.

• Planning, Implementing, and managing Group Policy.

• Windows server OS patching& maintenance.

• Server OS, Firmware, Hardware upgradation.

• Taking care of new server build & decommission.

• Handling Backup, Restore activities, working on disk management utilities.

• Monitoring server alerts, performance.

• Managing DHCP, DNS, IIS, WSUS, FTP, File, print, Application servers.

• Print server- queue creation, modification, driver installation.

• Participating BCP & Building power down, Project\user migration, Data center movement activities.

• Application installation & configurations on server.

• 3rd party vendor coordination and escalation.

• Creating and updation of technical documentation.

• Citrix XenApp Farm 4.5 & 6.5 administration.

• Diagnostics & troubleshooting of Virtual serverenvironment.

• Troubleshooting virtual machine issues.

• Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment

Saudi Aramco: Company General Use

5) Company : Societe Generale Global solution center. Designation : Senior Systems Support Engineer

Duration : Feb 2011 to Jan 2014

Job Responsibilities

• Maintaining and managing Active Directory.

• Creating and managing Active Directory Objects.

• Planning, Implementing, and managing Group Policy.

• Managing AD integrated DFS for user Data Structures Consolidations.

• Managing Virtual infrastructure and virtual center.

• Creating and configuring virtual machines in an Enterprise SAN environment.

• Diagnostics & troubleshooting of Virtual server environment.

• Troubleshooting virtual machine issues.

• Responsible for Citrix XenApp Farm and managing published applications on Citrix XenApp 4.5/6.5 using Citrix delivery Console/XenApp Advanced Console.

• Management of SCCM site server with primary and child sites for software Development, Security Patches rollout, H/W and S/W inventory.

• Maintain and Managing of DHCP, DNS Servers.

• IP reservation, scope creation, cleanup activities on DHCP Server.

• Upgrade and Maintain OS Versions/ Patches.

• Server builds and decommission on both physical and Virtual servers.

• Managing and maintaining the file server and DFS Shares.

• Coordinating with development and Appli support team on various application related issues.

• Coordinating for new projects transition from Onshore to BLR.

• Performing Backup and restore activities.

• VPN administration for RSA Token.

• Managing antivirus server, print server, Safeboot server, blackberry server..etc. 6) Company : First American (India) Private Limited Designation : System engineer

Duration : Aug 2008 to Feb2011

Job Responsibilities

• Managing Active Directory Users, Groups and Computers.

• Creation of user accounts, modifying user properties, assigning rights to user

• Maintain and Managing of DHCP, DNS Servers.

• Working with file system and disks management.

• Performance tuning and server hardening of windows servers

• Management and configuration of HP Blade servers.

• Responsible for patches and service pack installation.

• Maintaining Symantec updates.

• Perform Backup and Restore and Inventory Management.

• Configuration and troubleshooting print Servers. Saudi Aramco: Company General Use

7) Company : HCL Technologies (Behalf of HCL Info systems Limited) Designation : Desktop Support Engineer

Duration : Sept 2007 to Aug 2008

Job Responsibilities

• Managing 3000 users (WinXP/2000/2003 Operating Systems)

• Administration, Installation, maintenance and troubleshooting of various Microsoft Products such as Windows 2000, and Win XP & Windows 2003

• Handle calls on PC upgradation and Installation of different software packages.

• Handling all type of Operating systems calls such as hardware Issues, Peripheral devices and networks.

• Managing Disks Management tools and File access permissions.

• Configuring and troubleshooting of Microsoft Outlook&Lotus notes client

• Troubleshooting applications through Remote control tools

• Installing & Configuring Network Printers & Scanners, Resolving LAN related problems

• Escalating the problem related with Desktop/Server/ISP or other vendors in time to the top- level management according to the escalation metrics

• Installation of software’s like Ansys, CATIA, UGS, Solid Works, RTRT,AutoCAD etc 8) Company : Dream Quest InfoTech pvt ltd

Designation : Customer support engineer

Duration : Sept 2006 to Aug 2007

Job Responsibilities

• Trouble shooting HP Workstations, Desktops and Laptops TECHNICAL SKILLS

• Operating System- Windows win7/2K3/2008/2012

• Active Directory2008 R2/ 2012 R2, WSUS, DNS, DHCP, DFS,print servers

• VMware vSphere 5.0/5.1/5.5/6.0: HA, Vmotion, DRS, Snapshots and P2V etc.

• Hyper-V version 2 / Hyper-V version 3 (Win Server 2012, Hyper-V Replica

• Citrix XenApp.

• Windows Failover Clustering and Administration

• EMC VNX 5500/5800

• EMC Networker 8.1.1 backup solution

• HP Brocade SAN Switches

• HP Blades c7000 Enclosure (BL 460c Blades)

• System Center (SCVMM 2008/2012 R2, SCCM 2012 R2)

• Implementing, Installing and Configuring Network Printers & Scanners.

• Problem record creation for RCA analysis of Sev1 Incidents

• Microsoft Office Package: Knowledge in Microsoft Word, Power Point, Excel and in Some Utility Software’s

• Knowledge of Cisco routers, switches and networking protocols. Saudi Aramco: Company General Use

PERSONAL PROFILE:

Date of Birth : 23-4-1983

Sex : Male

Marital Status : Married

Passport Number : L9232122

Languages Known : English, Hindi and Malayalam

Permanent address : Komalayil house, Panjal. P.O,

Trissur Dist. Kerala, India, PIN – 679 531.

I hereby conclude that the above statement is true and faithful according to my knowledge and belief. Place: Riyadh, KSA

Date: SHIBI THOMAS

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