AMIR HUSSAIN

**** ******* ****. • Springfield, VA 22152 • 571-***-**** • adb1v3@r.postjobfree.com

Skills

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; basic HTML, CSS, Java, Ruby, Automation, blogs, and wikis; basic understanding of database and SQL, Quality Assurance Testing, JIRA

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)

Experience

T-Mobile Alexandria, VA

Retail Sales Associate Febuary 2019 – Present

Provide excellent customer service to customers

Exceed daily and monthly key sales objectives every month

Best fit every customer and perform a sales presentation when needed

Agon Management Group McLean, VA

Account Manager August 2018 – January 2019

Negotiate contracts and close agreements with customers which generated revenue for the company’s client

Meet face to face with new and existing customers and serve as the lead point of contact for all customer account matters

Interview potential candidates for job and display a transfer of knowledge by training new hires

EverFi Washington, DC

Quality Assurance Analyst Intern January 2018 – July 2018

Test educational courses for K-12, Higher Ed, and Adult Markets and created bug reports

Perform up to 10 bug fix verifications on defect tracking system JIRA

Perform regular regression testing every 2 weeks before releasing updated versions of apps and products to the live production environment

Education

Northern Virginia Community College Annandale, VA

Full Time Student August 2015 – August 2017

Earned Associate’s Degree in Information Technology and maintained a GPA of 3.1

Year Up, National Capital Region Arlington, VA

Information Technology Training September 2017 – July 2018

Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations

Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide

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