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Service Desktop Support

Fremont, CA
February 28, 2020

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Uday Kumar Mobile: +1-415-***-****



Working experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.

Working with AI (ML/DL), Data Science and other software engineering & Development teams (frontend/ backend) CEO, CFO etc. with white color treatment,

Work Experience

AMD Santa Clara, CA R&D Eng. Aug 2019 – Dec 2019

Install, upgrade, support and troubleshoot Windows 7, 8,10, Linux and Mac OS

On hardware assemble server hardware components (Installing CPU, Memory in the board)

With good knowledge on Linux (CentOS, Ubuntu, SuSE and Red hat), include Linux sub-systems, patching, packaging (RPM, YUM), performance tuning, networking, user management, and security

Deep knowledge of Shell/Perl/Python scripting

Experience in Microsoft Office and other desktop applications

Upgrading win 7 to 10, Linux to the latest version on CentOS, Ubuntu, SuSE & Redhat

Develop trends by monitoring and analyzing incoming calls, problems and service

Worked on AV equipment’s and Office (O365)

Worked on patch management like SCCM, used ITIL for management and SLA’s

Exposure to Windows Architecture, ADS, Networking, DNA and DHCP and Microsoft deployment technologies

Strong hardware knowledge in different computer products with ticketing system

Work experience or knowledge in building corporate images for different teams like (DevOps, AI (ML/DL), Big Data, Data Science & Software Eng.)

Working experience with Java, J2ee, Python, Pytorch, Tensorflow, Matlab, Octave etc.

Good understanding of Artificial Intelligence, Machine Learning, Deep Learning with python libraries, Data Science and Hadoop

MobileIron, Mountain View CA Feb 2019 – Aug 2019

Working as a Support /Admin/ Eng. With different team in company like Infosec, Networking, Desktop

Working on Windows, Mac and Linux Platform

Spearheaded end-user upgrade of all PCs to Microsoft Windows 10.

Responsible for monitoring HP virtual classes including 24-hour support for late night emergencies, working on tickets using ServiceNow ITSM platform, Remedy, salesforce etc, Provide Azure technical expertise including strategic design and architectural mentorship, assessments, POCs, etc

Manage, schedule, and oversee deployment of SCCM images and software packages in a timely manner to meet business needs, worked on cloud, cloud computing, Azure and AWS, Worked on windows 2016 server.

Microsoft System Center Operations Manager (SCOM) deployment and infrastructure knowledge including troubleshooting, design, and implementation

Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing service to internal and external customers.

Using ServiceNow, Remedy and JAMF tools, Active Directory, Group Policy, DNS, DHCP, VMware and other are the part of basic job profile, Python to automate the IT jobs

Using Ansible, Chef, Puppet to document all infrastructures and playbooks for inventory updates

Used Docker too for containerization with Kubernetes.

Bloom Energy, Sunnyvale, CA Jun 2018 – Nov2018

Experience with Windows 10 Deployment, upgrades and VM’s

Working with both Linux and windows platform, Virtualization technologies (VMWare & Hyper-V), LVM and KVM

Analyzed software hardware and network systems for various transmission systems.

Working with win 10, office 365, AD, printers, laptops, desktops, zoom and all the IT equipment on the tickets with C-Suits

Working on different OS (Win, MAC, Linux ect.), Working knowledge of Active Directory, JIRA, operating systems (OS X, Windows), basic networking (TCP/IP), MS Office suite and file permissions

Working with networking team for WAN, LAN and WLAN service issue

Working on Desktop, laptops, printers and all the IT equipment on the tickets with C-Suits, including MAC design, hardware, and protocols

Profound knowledge of MAC OS X features using JAMF

support of Microsoft SCCM 2012 in an environment user desktop workstations, laptops, and servers

Working on servers with Linux platform on datacenter, network, access authorization with using AD

Expertise in deferent RAID techniques for writing data to disks Mirroring, Striping, Strip Size, Stripe element, Stripe element size, Parity, Span

Upgraded internal Apache Web Server configurations trained staff on proper implementations and automated changes with Ansible

Identified tests for Ansible, Puppet, Chef roles that could be done using Docker for CI

Managing highly available cluster infrastructure systems in Unix/Linux systems administration

Experience with systems monitoring, alerting and analytics tools such as Nagios

Experience with cloud services like Amazon Web Services (AWS)

Scripting languages: Python, Java, PERL, JavaScript

Worked on Windows 2012/2016, GPO and ACL

Good experience and understanding Database like sql, pl/sql, nosql, mongodb and sql+

Working on Remedy Force Console, JAMF, MobileIron Admin, Safenet, ePolicy Orchestrator.

Omron, San Ramon, CA Jan 2018 – May2018

Worked as Systems Administrator, set up and managed Linux and Windows servers. Wrote scripts to automate system updates

Demonstrated Windows and Linux systems engineering experience in a complex, highly virtualized environment

PowerShell or Unix/OS X shell scripting experience (and prepared to dive into all three)

Experience managing Windows, Linux, and OS X systems

Provide accurate and timely logging of incidents and resolutions in the Remedy force ITSM ticketing system, IP analysis and configuration - Active Directory/DNS, Polycom Video Conferencing

Analyze SCCM log files, provide patch management support and maintenance window operations,

Cisco VPN, Lotus Notes, Wireless / Mobility, Laptop imaging and configuration

Microsoft Windows 7+, Microsoft Office 2010+, Applications support Microsoft Office 365 Administration and worked on Mac OS too.

Ability to write MS PowerShell and SQL scripts another Database

Windows Server 2008, 2012, 2016, SQL Server 2008+, VMware, ITILv3 knowledge

Trying to migrate data to a RAID volume, and trouble shooting in volume creation failed issues

Worked on Jenkins for continuous integration and for End - to-End automation for all build and deployments.

ServiceNow’s Service Management Suite including, Service Now Asset Management Service Now Configuration Management Service Now Incident Management Service Now Problem Management, Using different database like mogodb, sql and Cassandra

Working with cloud as AWS and Google cloud, Hands on with other tools like Atlassian and Confluence for integration.

A complete understanding of Development and operations (Devops), worked on the CI/CD.

Intel HQ, Santa Clara, CA Oct 2017 – Dec 2017

Administer GNU/Windows/Linux desktop/server environments, including Red Hat, Ubuntu, SuSE and Centos distributions

Administer virtualized networks using VMware and virtualization technologies, vSphere and Hyper-V

Administer Microsoft Windows and Apple environments, including Win 7, OS X and MAC OS also, using JAMF Casper Suite

Experience with developing, configuring, scripting, and administering within ServiceNow's CMS, Troubleshoot operating system, connection issues with LAN/WAN

Manage SCCM Software Update Point (SUP) and Perform scripting to automate functions, enter and track IT assets in Service now using manual or automated processes, Using tools Service now, ISMPS, and Active Directory etc.

Provide Service Now reports to management (hardware, software, compliance)

Google HQ (Global logic), Mountain View CA May 2017- Oct 2017

Working as L3 Escalation specialist at Google HQ for Google Home, Chrome cast and Wi-Fi,

Supporting T2 to deal with complex issue related to consumer

Analyzing the Emerging issue, researching, checking with social, call center and chat teams in different countries like US, UK, Australia, France etc.

Creating the training document for level one, maintaining updates for the same.

Checking the feedbacks and the crash logs to communicate with Engineers and product manager before creating Bug in Bugnizer for research on issues.

Supporting systems, servers and Wi-Fi products,

Working cross functionally with social, UI, Java, Product, content, Project management.

Create role-based access and SAML based SSO authentication for Splunk

Reviewing YouTube videos and approving if they are helpful for the end users.

Dealing with Escalated cases from call centers, chat or from social team.

Working with L1 and L2 on hardware, software and product issue, creating a RMA if need for the end client.

Tools: Bugnizer, Salesforce, Lisnz, Feedback etc.

Volt Workforce Solutions, Santa Clara, CA Oct 2016 – Nov 2016

Worked with a team installing, configuring and maintaining server in data centers and making them ready for back up data in big org. level, companies associated like Facebook, oracle and LinkedIn etc.

Key Responsibilities:

Support LANs, WANs, network segments, Internet, and intranet systems.

Managing, deploying and securing content co-editing collaboration solutions is required

Hosted applications, with solid knowledge of data encryption

Oracle RDBMS, Cassandra, Git, Jenkins and Scrum development process

Accomplished automation/scripting experience with Bash, Perl, Python, or other.

Ensure design of system allows all components to work properly together.

Managing laptop/desktop/Servers imaging via Microsoft Deployment Toolkit (MDT)

Analyze and isolate issues and troubleshoot problems reported by users

Monitor networks to ensure security and availability to specific users.

Evaluate and modify system's performance, maintain integrity of the network, server deployment, and security, Implement new features on the CMS platform

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations, maintaing network facilities in individual machines, such as drivers and settings of personal computers as well as printers via Active Directory management and group policy.

Maintain network servers such as file servers (Nimble SAN), VPN gateways, intrusion detection systems.

Google HQ, (Palermitano Solutions) Mountain View, CA May 2016– July 2016

Partners (internship), as a hardware and networking tech, been part of the team of testing, troubleshooting, implementation and deployment of the project

Key Responsibilities:

Engineering of SA-related solutions for various project and operational needs.

Install / rebuild servers and configure the hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Handling, Attending and resolving the Linux system issues and Troubleshoot.

Planning, Deploying and Configuring Red hat servers, Managing Local Linux Users and Groups, Configure and Manage standard partitions, Logical Volumes, Swaps

Perform backup and restore data, task automation, Installing and Updating Packages using RPM and YUM, Configuring and Maintaining SSH, CIFS, FTP, and Servers.

Racking, configuring networks, troubleshooting hardware issues and proving break/fix.

Perform physical health check of servers in DC every week.

Perform service deployments for IT and working with routers, switches and bridges.

Installing Storage platforms NAS, SAN, etc. in data warehouse.

Replacing/configuring storage disks, network cards, RAM, CPU and other

Hardware as per the ITIL change process.

DELL (Sr.analyst IT) Oct 2013 to Aug 2015

Diagnosing, troubleshooting and implementation based on Incident, Problem and Change dockets of RHEL 7/6 servers and network administration within agreed SLA’s

Key Responsibilities:

Install, configure, maintain and administer Linux / UNIX operating systems and components

Installing Firmware Upgrades, kernel patches, systems configuration, performance tuning on Unix/Linux systems, File System Creation/Deletion/Extending using LVM & KVM

Configuration of LAN, WAN and wireless network with active components such as routers, switches, modems, SAN, NAS

Configured and managed tier 2 storage array from the initial IP setup, basic configuration, creating RAID groups, binding LUNs, formed storage group

Diagnose and resolved problems associated with DNS, DHCP, NFS, and Apache

Set up and administer user and groups accounts, setting permissions for users

Hands on experiences with tools like Delta, Dell Serve, OKB, C2F, FUSTION

Apollo Health Street May 2011 to Oct 2013

Key Responsibilities:

Configuring and troubleshooting Desktop Support, laptops, printers, and networks

support on system Printers, Networks, Voice over IP telephones, Modems and Switch’s.

Design, implementation, and support services for Microsoft, Adobe related technologies

Windows Server, Microsoft office, Brackets, Adobe Audition and Dreamweaver

Windows Active Directory (User and Group Creation & Administration, GPOs.)- Experience troubleshooting issues related to DHCP & DNS

Trained on six sigma and was part of Quality testing Project Green/Black belt

Complete knowledge of confidentiality with HIPAA/HITECH

Technical support at the Application, Desktop, Server and Network level

Academic Qualification

Master’s Cyber Security, University of Cumberland, Jan 2018 - Dec 2019

Master’s Computer Science, Northwestern p. University Sept 2015 – Dec 2016

Bachelor’s in Computer Science, Hyderabad, India Apr 2008- May 2011

Technical Competency

Programming Languages: C, C++, Java and Python.

Databases: SQL/PLSQL, My SQL, Oracle 9i, DB2, Cassandra.

Scripting Languages: JavaScript, Linux and Unix,

IDE’s: Eclipse, Net Beans, Microsoft Visual Studio, intellij, PyCharm.

Operation Systems: Windows 10, Mac OS, Windows, RHEL 6 & 7.

A+, N+, Dell certified, cisco trained (CCNA).

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