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Customer Service Representative

Calgary, AB, Canada
February 28, 2020

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Ramandeep Singh Khurana



Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Core Competencies

Problem solver

Target achiever

Effective communication

Relationship management

User friendly with smartphones, tablets & other devices

MS Office – MS Word, Access, Excel


Cashier at Crust Pizza, Melbourne Australia January 2015- January 2017

Count tills at the beginning and end of shifts

Maintain statistics of store inventory and sales activities daily, weekly and monthly

Present sales and inventory schedules to management on bi weekly basis for any recommendations

Understand customer needs and provide right information to best suit their needs

Help in the kitchen as well as serving to customers

Taxi owner/Driver January 2017- February 2020

Helped passengers load and unload their baggage; assisted with luggage, groceries, wheelchairs and walkers

Coordinated with dispatchers, customer service representatives, office personnel and customers

Steadily increased revenue through strong focus on customer service

Maintained the cab in clean and sanitary conditions; scheduled minor repairs and service

Completed daily paperwork and trip logs

Assistant Accountant January 2018 – September 2019

Maintained excellent relations with vendors by responding immediately to adverse situations and resolved disputes in a timely manner

Completed the weekly check runs and prepared cash disbursement reports

Reviewed invoices for coding accuracy and approval

Investigated and resolved issues involving payments or invoices

Assisted with employee payroll


Bachelor of business administration January 2012 – March 2014, DAV College Chandigarh, India

Master in Professional accounting/MBA January 2015 – January 2017,

Holmes Institute Melbourne, Victoria

References available on request

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